Kentfield Rehabilitation Hosp in Kentfield, CA

Pros

• The staff were amazing and attentive.
• Ramona and Jasmine were amazing in handling care and transportation to outside appointments.
• All the doctors were amazing, especially Dr. Firdoos, who took time to address concerns and comfort the patient.
• The wound care team handled wounds with utmost care and they are now fully healed.
• On Thanksgiving, Christmas, and a birthday, the staff treated the patient like family.
• Kentfield staff go above and beyond in every way possible and restore faith in the medical field.
• The facility is clean, and the staff are nice, helpful, and genuinely care.
• The nurses, CNAs, and house staff are outstanding and provide compassionate care.
• Dr. Doris Purcell is an excellent, caring physician.

Cons

• The facility transferred a family member to another hospital without disclosing that he had necrosis on his toes, putting him at risk for amputation.
• The leadership is described as nonexistent and the staff as lazy and unprofessional.
• The case manager never kept the family informed about the patient’s care.
• The doctors often did not return calls and the patient received little to no meaningful physical therapy or improvement.
• Hygiene and cleanliness were not maintained, leaving patients in pain and uncomfortable.
• The staff were unresponsive to phone calls, with frequent long holds and no updates on patient status.
• A HIPAA breach was alleged when a social worker reportedly shared patient information with unauthorized contacts.
• The discharge process was rushed, with insufficient review of the patient’s care plan.
• The facility was described as dangerous for loved ones, with strong warnings to avoid it.
• There were instances where patients were left unattended or lost to family, with no clear accountability.

Review

Kentfield Rehabilitation Hospital in Kentfield, CA is best suited for families pursuing aggressive post-acute rehabilitation for complex conditions, most notably stroke, brain injury, and situations requiring 24/7 nursing oversight, where an active advocate is part of the care plan. The program can deliver meaningful gains when therapists and nurses are steady, when goals stay anchored to rehabilitation, and when staff show genuine commitment to healing. This is not a place for a passive approach; outcomes often hinge on sustained family involvement, clear communication with multiple clinicians, and the ability to navigate a large organization. For the right patient and family dynamic, Kentfield can be a bridge back to independence; for a fragile discharge or hands-off family, misalignment will show quickly.

Alternatives become compelling for families unable to sustain daily oversight or who demand consistently reliable communication and safety. A steady pattern of missed nurse calls, delayed medications, or staff turnover described by many families signals a facility where oversight may be insufficient. If a loved one requires highly predictable care, minimal risk, and protection from disorganization, especially around discharge planning, privacy, and incident reporting, other LTAC or neuro-rehab options with more stable leadership should be on the shortlist. Those who distrust the facility’s governance or have seen repeated urgent issues during admission should actively seek second opinions and tours elsewhere.

On the flip side, Kentfield has repeatedly earned praise for clinical expertise and compassionate, thorough rehab when the care team is in step. Wound care teams are frequently credited with diligent attention; neuro and physical therapy teams, when aligned, produce tangible improvements, and several patients recount meals, logistics, and daily routines being handled with genuine care. Nurses, CNAs, and therapists team up to support recovery, and some families note staff who go the extra mile, staying late to coordinate outside appointments, or crafting creative ways to communicate with patients who cannot speak.

Yet the record is heavily variable. A chorus of reviews depicts understaffing, unresponsive front desks, and case managers who do not keep families informed. Reports of late or missed medications, nurses slow to respond to calls, and episodes where patients were left unattended or not promptly turned raise serious safety flags. Accusations range from poor hygiene to disorganized discharge planning, with at least one account alleging privacy lapses and multiple shifts leaving families guessing about the care plan. Rotating physician coverage and inconsistent chart familiarity add to the sense that what is happening at the bedside can be unclear to families and even to the patient.

When the rehab imperative dominates, wounds healing, functional gains, and steady therapy, the skill and dedication of specific teams can offset the administrative chaos, provided family members stay close to the patient’s daily routine and verify every detail. However, if trust hinges on predictable communication, timely treatment, and safe, coordinated discharge, the cons often overwhelm the pros. Prospective residents should demand a consistent point of contact, insist on a stable care plan with regular updates, and request sight lines into the therapy schedule and medication administration. Consider asking for unit- or floor-level leadership, and verify recent incident histories, staffing ratios, and the facility’s responsiveness before committing.

Bottom line: Kentfield can be a transformative option for patients who need intensive rehab and who bring an involved family or advocate to the table, but it is not a uniformly reliable choice. For families prioritizing dependable communication, stable governance, and airtight care coordination, exploring other Bay Area rehab and LTAC options is prudent. If choosing Kentfield, enter with clear expectations, a written care plan, and a plan to monitor progress daily, empowering staff to focus on therapy while family staff the oversight. The right match rests on balancing the potential for meaningful recovery against the risk of disjointed care and inconsistent governance.

Located in the peaceful town of Kentfield, California, this neighborhood offers a variety of amenities within close proximity. With several cafes like M.H.Bread and Butter and Equator Coffees & Teas nearby, residents can enjoy a leisurely coffee or meal with friends. For those interested in dining out, there are popular restaurants such as Insalata's Restaurant and Sol Food Puerto Rican Cuisine just a short distance away. Additionally, Marin General Hospital is conveniently located for any healthcare needs. Residents can also unwind in the beautiful parks like Sun Valley Park or Piper Park, perfect for outdoor activities and relaxation. Access to pharmacies like Walgreens and CVS Pharmacy ensures easy access to medications and health supplies. Overall, this area provides a mix of conveniences and recreational options making it an ideal choice for senior living.

Cafes

• M.H.Bread and Butter (1 miles)
• Starbucks (1.8 miles)
• Equator Coffees & Teas (2 miles)
• Rustic Bakery (2.5 miles)
• Fairfax Coffee Roastery (2.8 miles)
• Split Rock Tap & Wheel (2.9 miles)
• Philz Coffee (2.9 miles)

Restaurants

• Insalata's Restaurant (1.1 miles)
• Miracle Mile Cafe (1.2 miles)
• Pond Farm Brewing Company (1.3 miles)
• Sol Food Puerto Rican Cuisine (1.8 miles)
• Gott S Roadside (1.8 miles)
• Shake Shack (2.5 miles)
• Larkspur Landing Shopping Center (2.5 miles)

Hospitals

• Marin General Hospital (1.2 miles)
• Tamalpais Shambhala Meditation Group (1.6 miles)
• Caremeridian (3.4 miles)

Physicians

• Bon Air Laboratory (1.2 miles)
• Marin Community Clinic (1.2 miles)
• California Advncd Imgng Md Asso Greenbrae (1.3 miles)
• Denise Main MD (1.4 miles)
• Marin Pediatric Associates (1.4 miles)
• Marin Eyes (1.4 miles)
• California Pacific Orthopedics & Sports Medicine (1.5 miles)

Parks

• Bon Air Landing Park (1.5 miles)
• Sun Valley Park (1.7 miles)
• Piper Park (1.8 miles)
• Corte Madera Town Park (2.7 miles)
• Peri Park (2.8 miles)
• Doc Edgar Park (2.8 miles)
• Lagoon Park (3.1 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.3 miles)

Theaters

• Century Larkspur (2.3 miles)
• Century Theaters (3.1 miles)

Places of Worship

• Valley Baptist Church (2.6 miles)

Transportation

• Smart Train Station Hamilton (6.9 miles)