Kentfield Rehabilitation Hosp

Pros

• The staff at Kentfield was amazing, with attentive nurses who kept him from feeling lonely.
• Ramona and Jasmine were amazing in handling his care and coordinating outside appointments.
• Dr. Firdoos took time to address all concerns and provide comfort.
• The CNAs were the best and helped him get back to health.
• The wound care team treated his wounds with utmost care and they are now fully healed.
• On Thanksgiving, Christmas, and his birthday, they treated him like family.
• He would recommend this facility to family and friends.
• A coma survivor credited Kentfield's doctors, nurses, and therapists with changing his direction in life.
• The kitchen staff accommodated extra bacon requests with a smile.

Cons

• The reviews allege severe management problems and unprofessional staff who seem to work for the paycheck rather than patient care.
• The front desk and nursing staff reportedly never answer calls, leaving families without updates.
• The case manager and house supervisor are described as unprofessional and uncaring.
• Doctors are said to frequently not return calls or discuss care plans with families.
• Patients allegedly receive little to no physical therapy and show no real improvement over long stays.
• Hygiene and overall cleanliness are reported as substandard.
• Patients are often left unattended, with visitors having to hunt for a nurse and call bells ignored.
• Critical events and changes in care are not promptly communicated to families.
• There are concerns about privacy breaches and staff sharing patient information with unauthorized individuals.
• Discharge planning is described as rushed and lacking proper review of the patient's needs.
• Financial and vendor payment issues are noted as problems within the facility.

Review

A tangled mix of experiences emerges from accounts about Kentfield Hospital, presenting a troubling portrait of management, communication, and patient care. On one end of the spectrum, families describe a chronic pattern of neglect and disorganization that they believe directly impacted their loved ones' health. They recount a repeated inability to reach anyone who could speak to care plans, updates, or safety concerns, which left them anxious and sometimes outraged. Front desk staff and nursing teams are described as unresponsive, with calls going unanswered for long stretches and families feeling they had to chase information rather than receive it proactively. The impression across these messages is that there is no clear, effective governance to ensure timely communication and accountability.

Several reviewers zero in on the leadership and accountability problems. They depict a facility where the case manager and house supervisor are perceived as unprofessional or even dismissive. One account recalls an overheard remark from a supervisor suggesting that a family would not want to complain, followed by an apology that felt more like damage control than genuine contrition. Another reviewer explicitly names a case manager and a supervisor as lacking professionalism, raising concerns that there is no apparent single person in charge who can address complaints or coordinate care across different teams. The sense conveyed is that the hospital lacks the oversight necessary to keep patients and families informed, particularly during difficult medical journeys.

Care quality and consistency are central themes in the negative reviews. Families describe insufficient access to physical therapy and question the intensity or appropriateness of rehabilitation services after serious events, such as a catastrophic stroke. There are alarming anecdotes of patients deteriorating or failing to improve despite lengthy stays, including claims that essential monitoring or timely medical input was not provided when needed. Incidents such as head injuries or a tracheostomy being pulled out without prompt, clear communication to family members further compound concerns about safety, patient monitoring, and response protocols. Hygiene and general cleanliness are also mentioned as lacking, reinforcing the impression of a facility that struggles to maintain basic standards of patient comfort and safety.

A number of reviewers raise concerns about privacy and patient rights. One account highlights a potential HIPAA breach involving a social worker who supposedly disclosed information to individuals not on a patient's contact list. The same set of stories emphasizes that family members often receive updates only because they themselves keep pressing the hospital, rather than through proactive, standard hospital practice. The recurring theme is a disconnect between the care being delivered and the information families expect to receive about treatment plans, progress, and safety incidents, which undermines trust in the facility.

Intertwined with the negative experiences are striking positive contrasts that underscore the variability of care at Kentfield. One patient's account from a recent stay, where they were admitted after Kaiser care for multiple serious health problems, paints a very different picture. This individual reported extraordinary staff support: attentive nurses who helped prevent loneliness, accommodating kitchen staff, and caring clinicians who took time to address concerns. The wound care team received particular praise for encouraging healing, and a main physician was repeatedly commended for listening and addressing worries. The care team - nurses, CNAs, and therapists - was described as cohesive in supporting the patient's recovery, with holidays and milestones treated as family occasions. This account emphasizes that, at times, the hospital can deliver a high level of compassionate care and effective treatment, including progress toward walking again.

The reviews also touch on financial and operational strains that color perceptions of the hospital. One commenter warns prospective partners or patients to beware of unused or unpaid vendor bills, hinting at broader administrative and financial challenges that may reflect governance gaps. Another detailed narrative portrays a patient's family taking on tasks that healthcare staff should manage - indicating an environment where accountability and resource allocation may be inconsistent. Some reviewers describe the facility as financially unstable or poorly run, which they argue contributes to unsafe conditions or rushed discharges without adequate prep work or information for families.

Finally, several accounts deliver a stark admonition: do not bring a loved one to this hospital. Recurrent statements urge prospective families to explore other LTAC options, citing experiences of neglect, miscommunication, neglected patient dignity, and dangerous lapses in care. The most severe criticisms include prolonged hallway stays for paralyzed or severely ill patients, staff unfamiliar with a patient's medical history, and abrupt or disorganized discharge planning. Collectively, these accounts convey a sense of a facility that has the potential to cause harm when governance, staffing, and care coordination fail, casting a shadow over otherwise capable providers who may exist within the same institution.

Taken together, the stories reveal a facility capable of both deeply meaningful care and significant harm, depending on the day, the staffing, or the specific team assigned to a patient. The most persistent warnings are about governance gaps, inconsistent communication, and safety oversights, amplified by anecdotes of neglect and privacy concerns. Nonetheless, the positive experiences show that when a cohesive, attentive team is in place - nurses, wound care specialists, therapists, and physicians working in concert - the care can be compassionate, effective, and life-changing. For families navigating decisions about this hospital, the message is clear: gather information from multiple sources, ask pointed questions about leadership structure, care coordination, incident reporting, and discharge planning, and verify the hospital's ability to maintain open, timely communication and a robust safety culture.

Located in the peaceful town of Kentfield, California, this neighborhood offers a variety of amenities within close proximity. With several cafes like M.H.Bread and Butter and Equator Coffees & Teas nearby, residents can enjoy a leisurely coffee or meal with friends. For those interested in dining out, there are popular restaurants such as Insalata's Restaurant and Sol Food Puerto Rican Cuisine just a short distance away. Additionally, Marin General Hospital is conveniently located for any healthcare needs. Residents can also unwind in the beautiful parks like Sun Valley Park or Piper Park, perfect for outdoor activities and relaxation. Access to pharmacies like Walgreens and CVS Pharmacy ensures easy access to medications and health supplies. Overall, this area provides a mix of conveniences and recreational options making it an ideal choice for senior living.

Cafes

• M.H.Bread and Butter (1 miles)
• Starbucks (1.8 miles)
• Equator Coffees & Teas (2 miles)
• Rustic Bakery (2.5 miles)
• Fairfax Coffee Roastery (2.8 miles)
• Split Rock Tap & Wheel (2.9 miles)
• Philz Coffee (2.9 miles)

Restaurants

• Insalata's Restaurant (1.1 miles)
• Miracle Mile Cafe (1.2 miles)
• Pond Farm Brewing Company (1.3 miles)
• Sol Food Puerto Rican Cuisine (1.8 miles)
• Gott S Roadside (1.8 miles)
• Shake Shack (2.5 miles)
• Larkspur Landing Shopping Center (2.5 miles)

Hospitals

• Marin General Hospital (1.2 miles)
• Tamalpais Shambhala Meditation Group (1.6 miles)
• Caremeridian (3.4 miles)

Physicians

• Bon Air Laboratory (1.2 miles)
• Marin Community Clinic (1.2 miles)
• California Advncd Imgng Md Asso Greenbrae (1.3 miles)
• Denise Main MD (1.4 miles)
• Marin Pediatric Associates (1.4 miles)
• Marin Eyes (1.4 miles)
• California Pacific Orthopedics & Sports Medicine (1.5 miles)

Parks

• Bon Air Landing Park (1.5 miles)
• Sun Valley Park (1.7 miles)
• Piper Park (1.8 miles)
• Corte Madera Town Park (2.7 miles)
• Peri Park (2.8 miles)
• Doc Edgar Park (2.8 miles)
• Lagoon Park (3.1 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.3 miles)

Theaters

• Century Larkspur (2.3 miles)
• Century Theaters (3.1 miles)

Places of Worship

• Valley Baptist Church (2.6 miles)

Transportation

• Smart Train Station Hamilton (6.9 miles)