Glendora Grand

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Glendora Grand

805 West Arrow Highway, Glendora, CA 91740

For more information about senior living options: (844) 490-3973

2.7 from 25 reviews
5 stars
8
4 stars
1
3 stars
3
2 stars
1
1 stars
12

Skilled Nursing Facility

Overall Review of Glendora Grand

Pros

  • pro The hospice patient was very well cared for up to the last breath.
  • pro The staff are very knowledgeable and proficient in everything they do.
  • pro They have excellent healthcare patient skills.
  • pro There is superb teamwork among staff.
  • pro They are highly recommendable for loved ones.
  • pro The staff is always friendly and keeps the facility clean.

Cons

  • pro They claim the facility leaves bedbound residents for hours without a call button.
  • pro They say night calls go unanswered and patients aren't given medications when needed.
  • pro They allege residents are forced to take medications against their will.
  • pro They report the place is dirty, with a pervasive smell of urine and feces and poor cleanliness.
  • pro They express concerns that females are bathed by a male staff member who may not be licensed, and allege inappropriate behavior.
  • pro They claim management dismisses concerns as hallucinations related to the patients' mental illness.
  • pro They describe a patient being left soiled and transported in a car without warning or protection.
  • pro They accuse some nurses and nurse aides of laziness and incompetence, including being on their phones while patients are neglected.
  • pro They allege theft of valuables by staff.
  • pro They warn of scabies outbreaks and cross-contamination in the kitchen.

Review

A troubling pattern emerges from a range of reviews about Glendora Grand, with many families and visitors voicing serious concerns about safety, dignity, and the overall quality of care. The most persistent issues center on neglect and poor communication: call bells reportedly go unanswered at night, medications are withheld or delayed for weeks, and family members feel left in the dark about their loved ones' conditions. Several reviewers describe a culture where basic responsiveness is inconsistent, and where the people meant to protect and advocate for residents seem slow to respond or dismissive when concerns are raised. The sentiment across multiple accounts is that the facility prioritizes other priorities over timely, attentive care for residents who are often bed-bound or medically fragile.

Safety and resident rights are a dominant theme in many notes. One reviewer describes a situation where a bed-bound mother did not receive call-button access for hours, was not given needed medications, and was subjected to restrictions on meals, outings, and even basic autonomy. The fear expressed is that residents are protected less by vigilant staff than by luck or chance, with at least one account suggesting that residents are pressured to take medications against their will. Several comments indicate that residents are not allowed to leave the facility or participate in events, and there are references to conflicts about what residents are allowed to eat or smoke. The impression conveyed is one of restrictive governance over day-to-day freedoms, leaving families concerned about basic dignity and self-determination in their loved ones' care.

Clinical safety concerns are braided with allegations of inappropriate conduct and insufficient oversight. One reviewer recounts an incident in which a male staff member bathed a female resident, raising distressing questions about who performed the care and whether proper boundaries were maintained. The reviewer reports that the staff member was not clearly identified as a CNA or RN and that the facility leadership dismissed the allegation, attributing any concerns to the patient's mental illness rather than investigating the behavior. Related warnings from other family members describe clients who appeared unclean or inadequately attended to, including reports of wounds not being properly addressed and a perception that staff did not consistently acknowledge or document medical issues in a timely way. The cumulative message is a sense that some patients endure unsafe or inappropriate interactions and that accountability mechanisms may be inconsistent at the facility.

Cleanliness and the physical environment are repeatedly criticized. A strong odor of urine and feces is described as pervasive in multiple sections of the building, contributing to an impression of neglect. Reviewers point to cross-contamination risks and general disarray in common areas, kitchens, and patient rooms. There are specific concerns about the treatment of infections or outbreaks (with at least one reference to a scabies outbreak) and about residents not having shoes or proper footwear outdoors. Several accounts draw attention to supposedly dirty handling of personal belongings and to the unsanitary state of the surroundings, painting a picture of a facility where cleanliness does not consistently meet expectations for a care environment.

Staffing quality and morale appear as another source of tension, with some reviews praising individual nurses or aides while others criticize the overall workforce as under-staffed or disengaged. Comments range from "the nurses are nice" to outright hostility toward certain staff members, with accusations that some aides are lazy, distracted by cell phones, or fail to complete basic hygiene tasks (such as wiping or cleaning sensitive areas) adequately. Complaints about eye contact and responsiveness when concerns are raised further emphasize a perceived gap between patient advocacy and staff accountability. The inconsistencies between positive and negative personal experiences suggest a facility where individual interactions can vary dramatically from one shift to another.

Management and accountability are frequently cited as the source of many problems. Some reviews describe a capable administrator who "gets the job done," while others accuse management of not addressing issues, of avoiding tough conversations, and even of lying or covering up problems. One reviewer mentions reaching out to a state official or public figure to press for an investigation, signaling a desire for external oversight. The mixed portrayal of leadership adds to the sense of a place where problems may be acknowledged intermittently but not systematically resolved, leaving families uncertain about long-term improvements.

A set of anecdotes touches on the broader environment and guest experiences, including a mix of praise and critique. While some reviewers recount hospice care as exemplary - praised for knowledge, teamwork, and compassionate attention - others celebrate friendly staff and favorable general impressions. Yet these positives are interwoven with complaints about harsh restrictions, safety concerns during transport (an Uber driver recounts a patient being transported while soiled and unwarned), and rumors of fake or inflated favorable reviews intended to bolster the facility's rating. The contrast between moments of positive care and episodes of neglect or fear contributes to a complicated and inconsistent narrative about the quality of life and safety at Glendora Grand.

Several reviewers call for concrete changes, including updates to the facility's address where it is listed inaccurately, as well as more robust patient protections, clearer reporting pathways for complaints, and stronger enforcement of cleanliness and safety standards. The repeated call for accountability underscores a desire for a higher level of care that respects residents' autonomy, protects their dignity, and ensures consistent, compassionate treatment across all shifts and departments. Taken together, these reviews present a portrait of a facility where strong staff positives coexist with deep systemic concerns about safety, cleanliness, and governance, leaving families wary but hopeful that meaningful reforms could improve outcomes for residents.

Features

Housing

  • 342 resident community capacity 342 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (16 miles away) Ontario International (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Glendora Grand in Glendora, CA is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and homelike environment for seniors, offering fully furnished accommodations with private bathrooms and cable or satellite TV.

Residents benefit from various on-site facilities and services, including a beauty salon, computer center, gaming room, small library, and fitness room. There are also outdoor spaces and gardens where residents can relax and enjoy nature. Additionally, Glendora Grand offers housekeeping services and move-in coordination to ensure a smooth transition for new residents.

The dining experience at Glendora Grand is exceptional, with restaurant-style dining available for meals. The community accommodates special dietary restrictions and follows a diabetes diet if needed. Meal preparation and service are provided to ensure residents receive nutritious meals.

Care services at Glendora Grand include 24-hour call system and supervision to ensure the safety of residents. Assistance with activities of daily living such as bathing, dressing, transfers, and medication management are also available. The community has a mental wellness program in place to support the overall well-being of its residents.

Residents at Glendora Grand can enjoy a variety of activities designed to promote engagement and socialization. Concierge services are provided, and scheduled daily activities are offered. Fitness programs help residents stay active, while planned day trips provide opportunities for exploration outside the community. Resident-run activities foster a sense of community involvement.

Glendora Grand benefits from its convenient location near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Transportation arrangements are available for non-medical needs as well as transportation to doctors' appointments.

With its comprehensive amenities and care services along with its convenient location in Glendora, CA, Glendora Grand offers an enriching assisted living experience for seniors seeking a vibrant community that promotes independence and quality of life.

Nearby Places of Interest

Restaurants

  • In-N-Out Burger (0.2 miles)
  • In-N-Out Burger (2.4 miles)
  • Raging Waters (3.9 miles)
  • In-N-Out Burger (5.9 miles)
  • Chick-Fil-A (6 miles)
  • McDonald's (6.4 miles)
  • McDonald's (6.9 miles)

Pharmacies

  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Physicians

  • Glendora Dentistry (1.9 miles)
  • Healthcare Partners (3.3 miles)
  • Foothill Dermatology Medical Center (3.6 miles)
  • Inland Neurosurgery Institute (7.5 miles)
  • Chapparal Medical Group (7.6 miles)
  • The Robert & Beverly Lewis Family Cancer Care Center (7.8 miles)
  • Kaiser Permanente Diamond Bar Medical Offices (7.9 miles)

Cafes

  • Starbucks (2 miles)
  • The Donut Man (2.2 miles)
  • Starbucks (2.3 miles)
  • Panera Bread (4.1 miles)
  • Porto's Bakery & Cafe (4.1 miles)
  • Starbucks (6.3 miles)
  • The Coffee Bean and Tea Leaf (7 miles)

Hospitals

  • Rowland Convalescent Hospital (2.1 miles)
  • Kindred Hospital San Gabriel Valley (2.7 miles)
  • Casa Bonita (4.5 miles)
  • City Of Hope (5.7 miles)
  • Hope (5.7 miles)
  • Kaiser Permanente Baldwin Park Medical Center (6.8 miles)
  • Pomona Valley Hospital Medical Center (7.5 miles)

Places of Worship

  • Real Life (2.2 miles)
  • Charisma Life Church (7.6 miles)
  • Calvary Chapel Golden Springs (7.7 miles)
  • First Evangelical Church Arcadia (8.4 miles)
  • Arcadia Chinese Baptist Church (9.2 miles)

Parks

  • Frank G. Bonelli Regional Park (4 miles)
  • Creekside Park (5.4 miles)
  • Pantera Park (8 miles)
  • Arcadia County Park (9.3 miles)
  • Live Oak Park (9.8 miles)

Transportation

  • Pomona Station (7.1 miles)
  • Metro - Monrovia Station (7.5 miles)

Theaters

  • AMC Puente Hills 20 (8.2 miles)
  • 0206 Amc Bar Santa Ani (10.1 miles)
  • Harkins Theatres Chino Hills 18 (10.2 miles)

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