Jerold Phelps Community Hospital in Garberville, CA
Save733 Cedar Street, Garberville, CA 95542
For more information about senior living options: (844) 490-3973
It was the best ER the reviewer had ever visited. The staff were great, caring, and professional. The team, including John, Mia, and Mike, were caring and professional. The staff were super friendly and informative. The care was thoughtful and efficient, with quick registration and timely tests. Dr Seth was very professional and listened to and addressed concerns. Dr Emily is thorough, communicative, and highly recommended. The nurses and staff, including Ashley, Jessica, Bill, and Christine, were calm, knowledgeable, compassionate, and attentive. The facilities are clean and neat, and the rural community has access to a hospital. The staff restored the patient's faith in care and gave them hope. The hospital is a treasure - highly efficient, caring, and skilled.
The ER is useless and has no compassion or urgency. They were charged for services they didn't receive and had to fight to remove the charges from the bill. The staff were rude and unhelpful, and they were spoken over whenever they tried to speak. The hospital makes patients clean their own wounds and is not suitable for serious emergencies. A doctor botched a surgery, causing sepsis and a long ICU and rehab stay. The care described as horrific, with repeated, stupid diagnoses and poor treatment. The policies are stupid and the staff rude, with no business working in healthcare. They would give zero stars if that were possible.Jerold Phelps Community Hospital in Garberville is best suited for rural families seeking prompt, nearby emergency care and a practical, no-frills option for acute issues. The community hospital holds particular value for seniors who live within a reasonable drive and want fast triage, quick bloodwork, and a supportive bedside presence when pain and anxiety are high. It works well for those who can tolerate the realities of rural ER operations - a facility that can be efficient when busy, and personal when staff are not overwhelmed. For elders who rely on complex, continuous specialty care, or for households that depend on predictable, flawless billing and documentation, this is likely not the optimal choice. Alternatives should be considered if those needs hold priority.
Several reviews underscore real strengths when the ER is not overloaded. Patients recount rapid registration, blood draws within minutes, and pain control delivered in a matter of hours. Nursing staff and doctors are frequently labeled as caring, professional, and attentive - examples include specific staff named who made the experience calm and informative. Clean, neat facilities and a rural setting that provides local access to essential services are consistently noted as valuable. When the hospital functions at steady capacity, the care team can deliver effective, timely interventions, and patients walk away with a sense that their concerns were heard and addressed. In short, there is a reliable core of responsive clinicians who can make urgent episodes manageable.
However, the flipside is stark in the financial and interpersonal realms. A recurring theme is billing confusion and charges that appear to persist even after payment, culminating in collection actions that erode trust. Staff interactions can veer from courteous to dismissive, with patients reporting conversations cut short or policies that feel unfair. Diagnoses are sometimes questioned or corrected after the fact, and some patients feel mishandled during critical episodes - ranging from perceived under-treatment to outright neglect. There are accounts of staff overload that translate into slower responses or a sense that compassion gives way to procedure. One-off experiences of being told to perform basic tasks themselves are especially troubling. These elements weigh heavily against the otherwise capable clinical core.
When weighed together, the positives can offset the negatives only to a point. The strength of rapid triage, clear explanations when staff are at their best, and the presence of familiar local clinicians can deliver real relief during urgent episodes. Yet billing disputes and variable bedside manner undermine confidence and can make a stressful event feel financially and emotionally draining long after discharge. The inconsistent staffing adds to the risk: on some shifts the ER runs like clockwork; on others, essential support appears thin. For families evaluating a local ER for an elderly loved one, these dynamics mean that outcomes depend heavily on who happens to be on duty and how billing questions are handled. The decision hinges on tolerance for ambiguity and the value placed on immediate access versus predictable administration.
With a 3.4 rating from 24 reviews, the experience is clearly a rollercoaster. A significant share of top ratings signals genuine moments of excellent care, underscoring the hospital's ability to deliver when given sufficient staff and time. The countervailing wave of one-star reports highlights deficiencies in communication, billing integrity, and consistent clinical attention. The gap between the two extremes suggests that outcomes in Garberville's ER are highly situational. For families, that means a plan that includes a back-up option if the local ER is overwhelmed or if billing becomes contentious may be prudent. The hospital's rural advantage is real, but it does not eliminate the risk of uneven performance.
In practical terms, Jerold Phelps should be weighed as a practical first responder option for nearby emergencies, rather than a guaranteed source of flawless care. The decision should revolve around proximity, the willingness to advocate during visits, and the capacity to manage potential billing concerns. Those with straightforward, acute problems may experience timely relief and compassionate staff; those requiring consistent, predictable billing and long-term care coordination should explore alternatives at the outset. If choosing Jerold Phelps, have clear conversations about expected costs, request confirmation of services rendered, and identify a patient advocate to navigate admissions and discharge details. For many families, a hybrid plan - use Jerold Phelps for urgent needs while maintaining ties to larger centers for follow-up - offers the most prudent path in this rural setting.
17 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jerold Phelps Community Hospital in Garberville, CA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and includes a dining room where residents can enjoy delicious meals prepared and served by staff. Housekeeping services are provided to keep the living spaces clean and tidy.
For those who enjoy spending time outdoors, Jerold Phelps Community Hospital offers outdoor space where residents can relax and enjoy the fresh air. The community also provides Wi-Fi/ high-speed internet access, allowing residents to stay connected with their loved ones or engage in online activities.
When it comes to care services, the community offers assistance with activities of daily living, including bathing, dressing, and transfers. Residents with diabetes or special dietary restrictions will be catered to through specialized meal preparation and medication management.
Jerold Phelps Community Hospital also prioritizes social engagement for its residents and offers scheduled daily activities to keep them entertained and active. Additionally, there are numerous cafes, parks, restaurants, pharmacies, places of worship, and hospitals nearby for convenience and ease of access.
With its comprehensive amenities, attentive care services, and convenient location near various facilities, Jerold Phelps Community Hospital provides an ideal living environment for seniors who require assisted living support.
Jerold Phelps Community Hospital is located at 733 Cedar Street, Garberville, CA 95542 in Mendocino County, California
Jerold Phelps Community Hospital on seniors.fyi includes 5 photos including images showing tree, outdoors, porch, entrance, building, garden, and more.
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