Jerold Phelps Community Hospital
Save733 Cedar Street, Garberville, CA 95542
For more information about senior living options: (844) 490-3973
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The staff were extremely friendly and welcoming. Nurse Jessica is absolutely the best. The staff were super friendly and informative. They got in super quick. Dr Seth was very professional and listened to and addressed all concerns. Dr Emily is thorough and communicative, and is recommended. The blood draws are easy and fast, and the staff is nice. The buildings and rooms are clean and neat. The rural community has access to a hospital. Nurse Bill and ER tech Christine were calm, knowledgeable, compassionate, and understanding. They made sure patients understood everything. The doctors and nurses listen and genuinely care.
The reviewer describes the ER as horrible, with very poor customer support, rude and unhelpful staff who talk over patients. They call the emergency room useless, lacking compassion and urgency, with rude staff and policies they deem stupid. They state they were charged for services not rendered and fought to have those charges removed from the bill. They allege that a doctor botched a surgery, leading to sepsis and the patient's death. They say the hospital makes patients clean their own wounds. They recount being laughed at and told it was poison oak when seeking treatment for shingles. They describe a past visit as awful and life-threatening, nearly killing them.This emergency room has drawn a wide range of feelings from the people who've walked through its doors. One patient opens with a candid confession about aging and the hope that a visit to the ER would be different from the countless others they've experienced. In their world, the care can flip from life-saving to disappointing in a heartbeat, and their memories are stitched together from a tapestry of highs and lows. Some visits left them feeling heard, respected, and quickly attended to, while others left them rattled by billing disputes, long waits, or perceived insensitivity.
On the bright side, there are several stories of prompt, compassionate care and efficient process. A 2/20/25 update captures this well: the ER was still "great" for kidney stone treatment, with John, Mia, Mike, and a compassionate team of nurses and doctors delivering care that felt both caring and professional. Other reviews echo similar vibes: being seen quickly, getting bloodwork done within minutes, and having a doctor who listened and explained the situation. There are mentions of quick triage, fast CT scans, and staff who were not only competent but friendly and informative. Individuals highlight nurses and doctors who stood out for their attentiveness - the kind of care that makes a stressful moment feel more manageable, even when pain or fear is high. Names surface in praise, from a nurse named Jessica who's described as "absolutely the best" to others like Dr. Seth and a nurse Ashley who went the extra mile to assist with a tricky clasp before an X-ray. In several accounts, the staff's warmth and communication helped patients feel seen, heard, and reassured during what can be an overwhelming experience.
Yet the hospital's reputation is also colored by a chorus of serious complaints. A prominent grievance centers on billing and collections: a patient recounts receiving a bill for over $2,000 a year after their visit, only to pay in full and then be told they were being turned over to collections. The reviewer describes rude, unhelpful customer service and says they never saw a meaningful resolution, lamenting the mismatch between payment and the ongoing collections threat. Another reviewer claims charges were applied for services not rendered and recounts a hard-fought battle to have those charges removed from the bill. Together, these stories paint a picture of a financial experience that compounds the stress of an emergency room visit and leaves some patients feeling misunderstood or dismissed.
Not all experiences revolve around billing; some reviews slam the care as inconsistent in its humanity and urgency. One person writes that the ER can feel "USELESS" with no compassion and a lack of urgency, suggesting that as nearby options (like Santa Rosa) are easier to access, this place becomes a skip-it unless it's truly necessary. They describe policies and staff behavior as problematic, painting a scene where patient advocacy is more of a struggle than a standard of care. Another review calls out a different kind of frustration - feeling rushed or dismissed when seeking relief for conditions like shingles, with the impression that symptoms were minimized or misidentified. A separate account describes a procedure where a sebaceous cyst was mishandled, leading to frustration and a sense of being told to "figure it out" on one's own.
There are also deeply personal, emotionally charged stories that speak to the stakes of medical care. One reviewer recounts a tragedy involving a loved one who underwent surgery at another facility after an initial misdiagnosis, with a claim that the original provider botched the procedure and the patient later went septic and died. They frame the experience as a cautionary tale that underscores the importance of seeking care south of this town for serious conditions. These accounts are powerful reminders of how life-and-death outcomes and perceived medical errors can color a patient's sense of trust in a local ER. Another person describes feeling neglected in a moment of acute distress at a family member's bedside, which amplifies a broader sentiment that some encounters here still lack the empathy and attentiveness patients hope for in crisis.
Despite the dramatic contrasts, there are many affirmations about the hospital's role in serving a rural community. Several reviewers emphasize the value of having a local facility that makes blood draws easy, keeps buildings and rooms clean, and offers accessible care close to home. Some patients frame the ER as a critical resource for their region, repeatedly noting that the staff they did encounter could be kind, professional, and capable - even if that quality wasn't universal. The sentiment runs both ways: gratitude for access and competent care in many moments, and frustration when experiences fall short or when administrative hurdles distract from the care that people need.
In sum, the experiences here read like a patchwork quilt of human moments under pressure. There are numerous stories of fast, respectful, and knowledgeable care that leave patients feeling hopeful and grateful. There are others that recount frustrating waits, difficult billing conversations, and concerns about compassion or accuracy. The 2/20/25 update adds a continuing thread of positive, steady care from specific staff who are repeatedly praised for their professionalism and warmth, suggesting that there is room for improvement while also highlighting pockets of excellence. For anyone navigating this ER, the takeaway is nuanced: the care can be outstanding and the team can be genuinely kind, but there are real frustrations tied to billing, communication, and consistency that patients repeatedly bring to light.
17 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jerold Phelps Community Hospital in Garberville, CA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and includes a dining room where residents can enjoy delicious meals prepared and served by staff. Housekeeping services are provided to keep the living spaces clean and tidy.
For those who enjoy spending time outdoors, Jerold Phelps Community Hospital offers outdoor space where residents can relax and enjoy the fresh air. The community also provides Wi-Fi/ high-speed internet access, allowing residents to stay connected with their loved ones or engage in online activities.
When it comes to care services, the community offers assistance with activities of daily living, including bathing, dressing, and transfers. Residents with diabetes or special dietary restrictions will be catered to through specialized meal preparation and medication management.
Jerold Phelps Community Hospital also prioritizes social engagement for its residents and offers scheduled daily activities to keep them entertained and active. Additionally, there are numerous cafes, parks, restaurants, pharmacies, places of worship, and hospitals nearby for convenience and ease of access.
With its comprehensive amenities, attentive care services, and convenient location near various facilities, Jerold Phelps Community Hospital provides an ideal living environment for seniors who require assisted living support.
Jerold Phelps Community Hospital is located at 733 Cedar Street, Garberville, CA 95542 in Mendocino County, California
Jerold Phelps Community Hospital on seniors.fyi includes 5 photos including images showing tree, garden, outdoors, porch, entrance, building, and more.
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