Surprise Valley Community Hospital
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741 North Main Street, Cedarville, CA 96104
For more information about senior living options: (844) 490-3973
The clinic is great. Dr. Lambert goes out of his way to help patients get testing. The receptionists and nurses are extremely helpful. The staff were welcoming and a blessing to a visiting family with a sick child on the weekend. Dr. Haffner is amazing. Kayla is amazing. Dr. Haffner treats patients with kindness and care not seen elsewhere.
They were frustrated that insulin refills didn't reach the pharmacy and that they were told an appointment wasn't needed, leaving them unable to get seen and obtain insulin. They stated that Dr Kibler is a crook who doesn't care for his patients and is rude.The collection of patient voices paints a clinic that can feel like two different experiences in one building: moments of exceptional care and dedication, tangled with real frustrations around access to medications and the logistics of getting seen. One patient describes a distressing delay in refills and an appointment process that left them without essential insulin. They recount going through a week and a half with refills promised but never delivered to the pharmacy, and being told they didn't need an appointment even as their situation grew more urgent. The result was a sense of being stuck between an inability to obtain necessary medication and a healthcare system that felt unresponsive, leaving them discouraged and anxious about their health. It's a stark reminder of how important smooth pharmacy coordination and timely access to care are for people who rely on daily injections and ongoing treatment.
In contrast, other patients sing the praises of clinicians who go above and beyond. One reviewer highlights Dr. Lambert, who "has gone out of his way to help me get the testing that I needed to get to the bottom of my illness." They emphasize that the testing and the physician's persistence helped clarify their health status, while noting that the receptionists and nurses were "extremely helpful." This account underscores a recurring strength at the clinic: when clinicians take extra steps to pursue answers and when front-desk staff rise to the occasion with helpfulness and support, the patient experience can be markedly positive. The combination of responsive doctors and accommodating staff creates trust and a sense that someone is truly listening and acting on their behalf.
Another memorable narrative comes from a family who needed urgent care on a weekend for their visiting child. They describe an excellent experience with "amazing people willing to help our son at a moments notice on the weekend." Their story of pink eye on a Saturday - an inconvenient and common patient scenario - shows a clinic that can be a vital resource when timing is critical. They were grateful for a welcome and supportive environment, calling the staff "a blessing" and expressing that they could not have asked for a better experience. Their appreciation culminates in a commitment to support the hospital in the future, illustrating how positive weekend access can leave a lasting impression and foster goodwill toward the facility.
However, views on the clinical team are not uniformly glowing. One reviewer offers a mixed rating, stating "I give 3 stars," and then singles out Dr. Haffner and Kayla as the only two people they would recommend seeing. They contrast these positive impressions with a strong negative assessment of Dr. Kibler, calling him a "crook" who "doesn't care for his patients and he's rude." This perspective reflects a sharp division in how patients perceive the bedside manner and professional reliability of different providers within the same clinic, highlighting how personal chemistry and perceived empathy can color overall satisfaction even when some clinicians are highly regarded.
The sentiment around Dr. Haffner, in particular, leans toward admiration. The reviewer who calls him "an amazing and old world doctor" describes a practitioner who treats patients with kindness and care that the reviewer feels is rare to find elsewhere. This portrayal reinforces a theme that compassionate, patient-centered care remains a cornerstone of the clinic's appeal for many patients. When paired with the complimentary notes about Kayla, the message is clear: certain staff members consistently leave a positive impression through their supportive approach and genuine attentiveness, contributing to a sense of trust and reassurance.
Taken together, these varied reflections sketch a clinic with notable strengths and some significant challenges. The stories of Dr. Lambert and Dr. Haffner, along with the dependable kindness of Kayla and the capable reception and nursing staff, depict a team capable of extraordinary patient-centered care. Yet the insulin access issue, the perceived inconsistency in appointment and prescription logistics, and the pointed critique of Dr. Kibler remind us that patient experience is shaped by both medical acuity and the health system's capacity to deliver timely medications and clear pathways to care. For many patients, the difference between peace of mind and ongoing stress hinges on reliable medication access, efficient communication, and a unified sense of how the clinic supports people in their daily health journeys.
In the end, the overarching takeaway is a blend of appreciation and caution. The clinic is described as a place where compassionate clinicians and helpful front-line staff can make a profound positive impact on patients' lives, particularly when care is timely and tailored. At the same time, there is a clear call for more consistent processes around medication refills and appointment management to ensure that urgent needs - like insulin - don't fall through the cracks. The voices converge on a simple truth: when the right people are in the right roles, patients feel seen, heard, and cared for; when systems falter, even excellent clinicians can be hampered in delivering the level of care they strive to provide.
22 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Surprise Valley Community Hospital in Cedarville, CA is an assisted living community that offers a variety of amenities and care services to ensure a comfortable and enjoyable living experience for its residents.
The community features fully furnished apartments with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. Each apartment also includes a kitchenette for residents who prefer to prepare their own meals, but restaurant-style dining is available for those who prefer not to cook. Housekeeping services are provided to maintain cleanliness and order within the apartments.
Outdoor space and a garden are available for residents to enjoy the fresh air and natural surroundings. Move-in coordination is provided to assist new residents in settling into their new home seamlessly.
Care services at Surprise Valley Community Hospital include 24-hour supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff also provides support with medication management and meal preparation according to special dietary restrictions, including diabetic diets.
To promote mental wellness, the community offers a mental wellness program that focuses on the emotional and psychological well-being of the residents. This program may include various activities, therapies, or counseling sessions.
Residents can actively participate in resident-run activities organized within the community or engage in scheduled daily activities planned by the staff. This ensures that there are always opportunities for socialization, engagement, and stimulation.
For convenience, there are cafes nearby for casual outings or meeting friends outside the community. Additionally, several restaurants are located within close proximity for those who wish to dine out occasionally. For individuals seeking spiritual connection or practice, there are multiple places of worship located nearby.
In summary, Surprise Valley Community Hospital provides a comfortable living environment with various amenities such as cable/satellite TV and Wi-Fi along with care services including assistance with daily activities and medication management. Additionally, it offers engaging activities, access to dining options, and proximity to places of worship for a well-rounded living experience.
Surprise Valley Community Hospital is located at 741 North Main Street, Cedarville, CA 96104 in Modoc County, California
Surprise Valley Community Hospital on seniors.fyi includes 3 photos including images showing healthcare, exterior, bathroom, bedroom, interior, building, and more.
Modoc Medical Center
Alturas, CA
24/7 nursing supervision and comprehensive care with restaurant-style dining.
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