Cherry Valley Healthcare

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Pros

• The facility is clean, welcoming, and has a warm atmosphere.
• The nursing assistants are caring and engaged with the residents, treating them like family.
• A variety of activities, including arts and crafts, movie nights, and outings, are provided for the residents.
• Staff members are friendly and make an effort to communicate effectively with residents and their families.
• Residents receive personalized attention and care from the staff, who listen to their needs.
• The food served in the facility is good, contributing to a pleasant dining experience for residents.
• There are efforts to celebrate holidays and engage residents in community-building activities.
• Families feel comfortable visiting and communicating with the staff about their loved ones' care.

Cons

• The facility was described as a "pig pen" and unfit for licensing, indicating severe neglect and disorganization.
• Staff communication issues were highlighted, with reports of difficulty finding someone who spoke understandable English.
• A receptionist lacked professionalism, failing to greet visitors or create a welcoming atmosphere.
• There were repeated instances of neglect, such as residents being soiled and ignored by aides walking past them.
• Patients experienced long wait times for basic needs, leading to feelings of helplessness among families.
• Medication mistakes and mistreatment were reported shortly after a resident's admission to the facility.
• The management was criticized for being reactive instead of proactive in addressing patient care needs.
• Frequent complaints about poor hygiene practices were noted, with reports of rooms smelling of urine and feces.
• Families felt they had to constantly advocate for their loved ones' needs due to staff inattention.
• Overall impressions pointed to a lack of proper care and attention in the facility, leading families to seek alternative placements for their loved ones.

Review

The reviews for Cherry Valley Healthcare present a stark contrast, revealing a profound divide in the experiences of families seeking care for their loved ones in the facility. Some visitors highlighted areas of commendation, while others shared alarming accounts of neglect and unprofessionalism, leading to a complex narrative that merits careful examination.

Positive testimonials celebrate the establishment's cleanliness and variety of activities available to residents. Families noted that their loved ones could engage in both indoor and outdoor activities, such as gardening, music therapy, arts and crafts, movie nights, and even outings for shopping. The welcoming nature of the staff was also praised; many described interactions where team members made genuine efforts to connect with patients, offering them companionship during what could otherwise be isolating times. One reviewer remarked on how the aides treated residents like family, fostering an environment of warmth. However, these positive notes were often marred by lingering concerns over staff attentiveness and proactive care.

Conversely, numerous reviewers expressed dismay at what they perceived as systemic neglect within Cherry Valley Healthcare. Alarmingly consistent themes emerged from these criticisms: inadequate patient monitoring led to unaddressed hygiene issues—residents were frequently reported as soiled—and there was a disturbing lack of urgency among staff members when assistance was sought. One family recounted their distressing experience after visiting their grandfather consistently only to find him neglected alongside another resident suffering similar indignities. Instances illustrated included urgent calls for assistance falling on deaf ears as aides passed by without acknowledgment or action—a clear violation of dignified care standards.

Further compounding these grievances was feedback concerning communication barriers between staff and patients who spoke languages other than English. Several reviewers noted that this language gap not only hindered effective communication but also contributed to inadequate responses to resident needs. In a healthcare setting where understanding is crucial for delivering appropriate treatments and comfort measures, this proved particularly troubling—thus highlighting an urgent need for improved hiring practices that prioritize linguistic competency in patient-facing roles.

Another recurring concern revolved around how care decisions were managed within the facility: many families found themselves taking an active role in advocating for their loved ones’ well-being due to staff members being reactive rather than proactive regarding health needs. This dynamic fostered helplessness among relatives who felt compelled to constantly follow up on medication orders or pressing medical queries in order to ensure proper attention was given to residents’ conditions—a formidable burden added onto already fraught caregiving responsibilities.

In closing, while some families found solace in Cherry Valley Healthcare’s clean facilities and caring atmosphere driven by certain dedicated aides, it is evident that significant inconsistencies plagued many aspects of caregiving within its walls. Personal accounts reveal ongoing issues with fundamental aspects such as hygiene care adherence, accountability from nursing staff, cultural sensitivity toward diverse patient backgrounds, and thorough communication across all service levels—all imperative components towards creating an environment where elderly individuals not only receive adequate care but thrive emotionally and physically during pivotal stages in their lives. With alarming reports surfacing concerning long-term consequences tied directly to these institutional shortcomings—including negligence labeled by some as elder abuse—it becomes essential for prospective residents’ families to remain vigilant when considering this facility or similar establishments for those they hold dear.

Physicians

• Karim Toursarkissian, MD (0.2 miles)
• Beaver Medical Group - Michael Yoon MD (0.2 miles)
• Beaver Medical Group (0.2 miles)
• Beaver Medical Group (0.2 miles)
• Gambro Healthcare Banning (0.2 miles)
• Cardiology Specialist Medical Group (0.3 miles)
• Nephrology Associates (0.3 miles)

Hospitals

• San Gorgonio Memorial Hospital (0.2 miles)
• Loma Linda University Medical Center-Beaumont Asc (1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Total Care Pharmacy (0.5 miles)
• Rite Aid (0.6 miles)
• Walmart Pharmacy (0.7 miles)
• Walgreens (2.2 miles)
• Rite Aid (3.4 miles)
• Walgreens (8 miles)

Restaurants

• Farmhouse (0.3 miles)
• Jack In The Box (0.3 miles)
• Wendy's (0.4 miles)
• Applebee's (0.5 miles)
• Wienerschnitzel (0.6 miles)
• Chipotle Mexican Grill (0.6 miles)
• Patsy's Country Kitchen (0.6 miles)

Cafes

• Starbucks (0.7 miles)
• Sharetea (0.9 miles)
• Starbucks (2.4 miles)
• Starbucks (5.9 miles)
• Starbucks (7.2 miles)
• Starbucks (8 miles)
• Starbucks (9.1 miles)

Parks

• Mountain View Park (0.8 miles)
• Noble Creek Park (2.9 miles)
• Palmer Park (6.2 miles)
• Avenue I Park (8.5 miles)
• Valley Wide Regional Park (11 miles)

Theaters

• 2nd Street Cinema (1 miles)

Places of Worship

• Saint Kateri Tekakwitha Catholic Church (1.8 miles)
• Precious Blood Catholic Church (3.6 miles)
• Church of Jesus Christ of Latter Day Saints (6.9 miles)
• San Jacinto Assembly Of God Church (10.1 miles)

Transportation

• Banning Regional Airport (4.8 miles)