Huntsville Health & Rehabilitation
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4010 Chris Drive, Huntsville, AL 35802
For more information about senior living options: (844) 490-3973
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Samora is described as the best nurse in the world and deserving of a blue ribbon. The therapists are good. PT Matt is professional and great. Nurse Danielle is great. Danielle is responsive to family calls. There was a Christmas party, and the staff are described as the sweetest people. The facility is clean and smells nice. The therapy department is awesome. The facility is wonderful, with great management and staff delivering excellent care. Huntsville Health and Rehab is highly recommended.
The staff had no idea she was being admitted, and her room wasn't ready, her records weren't available, and the care team didn't know her medications or care needs. The elderly patient was forced to wait in an uncomfortable wheelchair for an extended period. After she fractured her femur, the facility never notified the family and labeled the incident an "accident" in a dismissive way. The family found the response after the incident to be lacking transparency and empathy, with only promises of future training. When she became unresponsive, the Director of Nursing was cold and defensive, and there was no policy for informing families. The family was not offered condolences, and wellness checks were not reliably documented or communicated. New staff admitted they were unaware of policies or procedures, indicating a lack of proper training and supervision. There was no clear policy or procedure for informing families about patient status or events. The family could not obtain written records, as requests for medical records were not fulfilled. The facility was described as dirty in places, with bad odors and poor cleanliness in bathrooms and resident rooms. Staff turnover was high, with several employees recently hired and seemingly not prepared to provide consistent care. There were medication errors, including overdosing, and staff failed to communicate what medications had been given to doctors or families. Emergency calls sometimes went unanswered, with residents pushing the help button and no response. Dining could not accommodate dietary restrictions or allergies, and some residents were neglected. The receptionist and some front-desk staff were described as rude.Families describe Huntsville Health and Rehab as a place where care can be both comforting and confounding, with experiences that range from deeply positive to deeply troubling. One family's experience began in February 2025 when a 76-year-old mother was relocated to the facility after careful planning with the admissions team, including an admissions coordinator at the time. What unfolded, however, felt rushed and disorganized from day one: upon arrival there was no clear notification that she was being admitted, her room wasn't ready, her medical records were not available, and the care team did not know her medications or her specific care needs. The result was an elderly resident left waiting in an uncomfortable wheelchair for an extended period - a moment of discomfort that left a lasting impression of a lack of preparation and empathy.
The concerns did not end there. A few months later, in the course of being transported to physical therapy in a wheelchair without footrests, the resident slid from the chair and fractured her femur. The family was never notified; the resident herself learned of the incident and relayed it to her relatives. When questions were raised, the facility offered what the family considered a dismissive response: an incident report had been filed and it was described as an "accident," with assurances that staff training would be improved in the future. The sense the family took away was that safety had not been fully addressed and that basic preventive training should have been in place already.
Tragically, the most heartbreaking moment occurred on July 20 when the family learned their mother had been found unresponsive and transported to the hospital, where she later died. For out-of-state family members, the process that followed felt particularly challenging. The family sought clarity about what happened and how often wellness checks were performed prior to the heart-breaking discovery. They spoke with a staff member who admitted she was new and unaware of formal policies, and then with the Director of Nursing, whose demeanor felt cold and defensive. The director reportedly acknowledged that "notes aren't always taken" and that "there is no policy or procedure for informing families," and when asked whether families are ever contacted or offered condolences, the response was blunt: "No," followed by the question, "Why are we having this conversation?" The family did not place blame for the death itself on the facility, but they did call for transparency, compassion, and communication after traumatic events and urged state-level review of policies and practices to protect vulnerable residents.
The family's account is echoed in another narrative from the same period: when the mother was transferred to the facility for rehab, there were additional workflow gaps. On arrival, there were conflicting efforts to locate the patient, mislabeling of rooms, and unclear communication about the patient's whereabouts. Medications were reportedly mishandled; the resident's bipap machine was not used as prescribed, and basic comforts like regular ice were inconsistently provided. Emergency calls sometimes went unanswered, and relatives encountered slow or absent responses when trying to reach the nurse or obtain timely information about blood pressure and other vital concerns. Even after the patient's death, written requests for medical records were reportedly not fulfilled. Taken together, these episodes have left some families feeling that crucial information was not being shared and that essential adherence to medical and family communication protocols was not consistently observed.
Not all feedback is negative, however. A number of reviews describe Huntsville Health and Rehab in very favorable terms, highlighting clean facilities, compassionate staff, and effective care in certain departments. One family stated that the cleanliness and level of care were unmatched, and that every staff member felt compassionate and oriented toward placing residents first. Others praised the therapy team, mentioning specific therapists by name (Matt and Sasha) who helped a patient regain mobility and confidence, and lauded the nursing team as responsive and supportive. Residents' families spoke of warm moments like Christmas celebrations and a general sense that the facility could be a good home for rehabilitation when things went well. Several reviews emphasized strong teamwork, excellent communication within the care team, and the impression that management and staff genuinely cared for residents.
The more mixed sentiment emerges in other family accounts and in staff voices about the facility's internal dynamics. Some reviewers noted quick, positive experiences with certain staff members, and several described the nursing staff and CNAs as friendly and helpful. Others, including some who have worked there, highlighted concerns about turnover, inconsistent adherence to schedules or policies, and occasional lapses in care - such as delays in delivering medications or responding to calls, or reports that staff were distracted by phones instead of focusing on patients. There are also remarks about how some roles and responsibilities are fulfilled, with praise for therapists and certain caregivers but criticism of other interactions, and even admonitions to verify employment experiences before applying, suggesting some friction around recruitment and staff stability.
Among the more serious allegations, a few accounts describe critical safety and communication failures that raise alarm. One family recounts a situation of potential overmedication with pain relief and a fall that was not promptly communicated to the family, followed by a lack of timely explanation to the primary caregivers and an absence of clear follow-up with medical providers. There is also a narration of a sister with long-term health challenges who experienced significant deterioration, including an infection and an eventual amputation, with the family describing alleged neglect and insufficient documentation of care events. These accounts underscore the real, painful consequences families fear when information is siloed or care protocols are inconsistently enforced.
In sum, the body of feedback about Huntsville Health and Rehab encompasses a broad spectrum of experiences. On one end are stories of compassionate caregivers, functional therapy teams, clean surroundings, and moments of genuine progress that make families feel their loved ones are in capable hands. On the opposite end are accounts of admissions chaos, gaps in communication, safety concerns, and distressing experiences surrounding the death of a resident. Some families call for formal oversight and policy review, arguing that transparent communication and consistent, empathetic care should be non-negotiable standards. Others emphasize the facility's strengths and advocate that, with targeted improvements in policy adherence, staffing stability, and family communication, Huntsville Health and Rehab can be a place where both residents and families feel informed, respected, and well cared for.
For anyone considering this facility, the breadth of experiences suggests a careful, case-by-case assessment. If you value consistent communication, clearly documented policies, and proactive family contact, it may be worth asking direct questions about admissions readiness, incident reporting, wellness checks, medication management, and how families are notified in emergencies. At the same time, several families note that the therapy teams and some nurses have made meaningful, positive differences for residents. As with many long-term care environments, outcomes seem to hinge on the specific caregivers involved, the facility's current policies, and the degree to which management supports staff with stable assignments, thorough training, and reliable communication with families.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Huntsville International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Huntsville Health & Rehabilitation in Huntsville, AL is a premier assisted living community that offers a wide range of amenities and care services to meet the individual needs of its residents.
The community boasts numerous amenities designed to enhance the quality of life for its residents. These amenities include a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment purposes. There is also a fully furnished dining room where residents can enjoy restaurant-style dining, as well as a small library and outdoor space for relaxation and leisure activities.
Residents at Huntsville Health & Rehabilitation have access to various care services that ensure their comfort and well-being. These services include assistance with activities of daily living, such as bathing and dressing, as well as transfers. The community also provides medication management and offers special dietary options for those with diabetes or other dietary restrictions. Transportation arrangements are available both within the community and for non-medical purposes.
Engaging in fulfilling activities is important at Huntsville Health & Rehabilitation, which is why the community offers a variety of options. Residents can take part in fitness programs to stay active, enjoy planned day trips to nearby attractions, or participate in resident-run activities that foster a sense of community. Additionally, there are scheduled daily activities that cater to different interests.
One of the highlights of Huntsville Health & Rehabilitation is its convenient location near various amenities. With 5 cafes, 3 parks, 5 pharmacies, 46 physicians, 32 restaurants, 3 places of worship, and a theater nearby, residents have easy access to essential services and recreational opportunities. Furthermore, there are 5 hospitals in close proximity in case of any medical emergencies.
In conclusion, Huntsville Health & Rehabilitation provides an exceptional assisted living experience with its array of amenities, comprehensive care services, engaging activities program, and advantageous location near various establishments. This community strives to promote independence and enhance the overall well-being of its residents.
Huntsville Health & Rehabilitation is located at 4010 Chris Drive, Huntsville, AL 35802 in Madison County, Alabama
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