Aspire Physical Recovery Center At Hoover

Pros

• The facility and staff were great.
• Sharon C. was always on top of my mom's care, she was a great nurse.
• Therapy is second to none.
• The nurse Ben was fabulous, very caring and compassionate.
• The staff has always been kind and willing to help with any questions or concerns.
• The facility is very clean and well cared for.

Cons

• Some staff members have bad attitudes and don't provide proper care.
• The nursing staff is slow to respond and takes their time with medication delivery.
• Housekeeping does not clean the rooms properly.
• The night and weekend staff are the worst.
• There is no standard of care or accountability for the employees.
• They did not provide physical therapy as promised.
• The facility does not answer calls and neglects patient needs.
• Nurses are rude and unhelpful.
• The facility caused wounds on a diabetic patient's leg.
• Care provided by the facility is lacking, with baths not given and weights not documented accurately.
• Long waits for assistance when call light is pressed.
• Nursing care is greatly lacking, with aids neglecting their duties and leaving all work to the RNs.
• Management does not listen to complaints or address concerns effectively.
• These statements have been paraphrased from the reviews provided)

Review

Aspire at Hoover, a facility that offers rehabilitation and therapy services, has received mixed reviews from residents and their families. One common complaint is the lack of an intercom system, which makes it difficult for residents to communicate with staff in a timely manner. Some staff members have been described as unfriendly and unprofessional, failing to smile or introduce themselves when entering a resident's room. Additionally, there have been instances where staff members have shown reluctance to follow basic sanitary practices, such as wearing gloves when handling food trays.

The nursing staff at Aspire at Hoover has also faced criticism for their approach to pain management. Residents claim that they are encouraged to take pain medication according to a strict schedule, even if they feel it is unnecessary at the time. This can lead to delays in receiving medication when it is actually needed. Furthermore, there have been reports of nurses being unresponsive and slow to attend to residents' needs, sometimes taking over an hour to respond despite multiple requests for assistance.

Housekeeping services at the facility have been cited as subpar by several reviewers. Complaints include rooms not being properly cleaned and items being mopped around rather than moved before cleaning. One reviewer mentioned a persistent white substance near their room's entrance since their arrival.

While Aspire at Hoover does offer daily activities for residents, some reviewers noted that they had not attended any due to various reasons not specified in the reviews.

Opinions on the quality of food provided by the facility varied among reviewers. While breakfast options were described as satisfactory, there were complaints about repetitive menu choices and disregarding specific dietary preferences. On the positive side, both lunch and dinner offerings were generally praised, with an alternate menu available for those who did not desire the main dish.

One reviewer expressed disappointment with the overall standard of care and accountability displayed by employees at Aspire at Hoover. They claimed that certain staff members exhibited laziness and bad attitudes consistently throughout their relative's stay. It was suggested that these individuals were making residents worse rather than improving their conditions. However, the food and facilities were not mentioned as issues in this particular review.

Another reviewer shared a distressing account of their mother-in-law's experience at the facility. They reported instances of neglect, including calls for assistance going unanswered and delays in providing basic care such as using a bedpan and cleaning wounds properly. The lack of physical therapy, despite it being a primary reason for their relative's stay, was an additional source of disappointment.

Conversely, one reviewer mentioned that their brother received excellent care from Aspire at Hoover over a period of three years. They specifically highlighted the professionalism and high-quality care provided by the staff.

In terms of the facility's cleanliness and staff attentiveness, there were conflicting experiences. One reviewer commended the cleanliness of Aspire at Hoover, noting that even the floor was so clean that they felt no need to wash their socks after walking on it. Another reviewer, however, criticized the chaos and slow response times exhibited by staff members.

Lastly, a geriatric nurse who had chosen Aspire at Hoover for their own mother praised the facility's overall safety and caring staff. They expressed gratitude for the kindness shown by all levels of management and emphasized how content and peaceful their mother felt while residing there.

Overall, reviews regarding Aspire at Hoover are mixed and highlight both positive experiences with caring staff members and negative accounts of neglectful or unresponsive behavior from certain employees. The cleanliness of the facility has also been called into question by some reviewers. Potential residents and their families may want to thoroughly consider these varying perspectives before making a decision about choosing this facility for rehabilitation or therapy services.

Restaurants

• McDonald's (0.3 miles)
• McDonald's (2.1 miles)
• Olive Garden (2.2 miles)
• Amigo's Mexican Grill (2.2 miles)
• Chipotle Mexican Grill (2.2 miles)
• Arby's (2.2 miles)
• Pappas' Grill (2.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (2.6 miles)
• Starbucks (4.5 miles)
• Starbucks (5.3 miles)

Physicians

• Hoover Family Medicine (0.6 miles)
• Facial Plastic & Reconstructive Surgery (1.2 miles)
• EyeCare Associates (2.3 miles)
• Alabama Eye Services (2.4 miles)
• VisionFirst Eye Center (2.8 miles)
• MedHelp (2.8 miles)
• DR Ronald McCoy Doctor of Medicine (3.2 miles)

Hospitals

• Medscreen (1.4 miles)
• Grandview Medical Center (5.5 miles)
• Community Health Systems (5.7 miles)

Parks

• Loch Haven Dog Park (1.8 miles)
• Lakeshore Running Trail (2.8 miles)
• Oxmoor Park (3.6 miles)

Pharmacies

• Vestavia Hills Apothecary (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Glaxosmithkline (3.9 miles)
• Walgreens (4.2 miles)

Places of Worship

• Grace Covenant Baptist Church (2.6 miles)
• Christian Life Church (3.9 miles)
• Covenant Presbyterian Church (4 miles)
• Hunter Street Baptist Church (4.2 miles)
• The Church At Ross Bridge (4.4 miles)
• All Saints Episcopal Church (4.4 miles)
• Dawson Family of Faith (4.4 miles)

Theaters

• AMC DINE-IN Vestavia Hills 1 (2.7 miles)
• AMC Summit 16 (5.5 miles)