5305 Queens Court NE, Albuquerque, NM 87109
To contact a resident: (505) 275-2275
For more information about senior living options: (866) 208-4318
Haven Care - Cottonwood House Costs & Pricing
Haven Care - Cottonwood House presents a competitive pricing structure for its residential options, particularly with its one-bedroom and private room types priced at $5,300 per month. This rate positions Haven Care above the average monthly costs in Bernalillo County, which stand at $4,162 for a one-bedroom and $4,602 for private accommodations. Additionally, when compared to the overall state averages in New Mexico of $4,055 for one-bedroom units and $4,391 for private rooms, it is evident that Haven Care's pricing reflects both the value of its services and amenities as well as the quality of care provided to residents.
| Floor plans | Haven Care - Cottonwood House | Bernalillo County | New Mexico |
|---|---|---|---|
| 1 Bedroom | $5,300 | $4,162 | $4,055 |
| Private | $5,300 | $4,602 | $4,391 |
Memory care communities with a similar price nearby
-
About the same
Buena Vista Senior Care
$5,300 / month2.9 miles away -
from -$200 / mo
Amaran Senior Living
$5,100 to $8,140 / month4.7 miles away -
from -$400 / mo
Avista Senior Living Albuquerque
$4,900 to $5,600 / month2.6 miles away -
from -$301 / mo
Haven Care Birch House
$4,999 to $5,300 / month1.5 miles away -
from -$180 / mo
MorningStar Assisted Living & Memory Care of Albuquerque
$5,120 to $8,980 / month2.2 miles away
Overall Review of Haven Care - Cottonwood House
Pros
Haven Care is described as fantastic in multiple locations.- They are specialists in memory care and handle everything with skill and caring.
- There is seamless communication between doctors, caregivers, managers, and family to solve problems.
- They keep residents involved and redirected in a controlled environment.
- Residents are very happy and alert.
- Homes are clean and pleasant, with nice outdoor spaces.
- They provide care plans designed for each resident, with an RN on staff and planned daily activities.
- They offer additional on-site services, such as a licensed massage therapist every other week and a licensed hairdresser every six weeks.
Cons
The reviewer alleges poor care, including a poor diet and not assisting with toileting every two hours.- Staff reportedly worked 24–36 hours at a time.
- TV was turned to drama shows the staff wanted to watch, not for residents.
- Staff used the reviewer as a sitter and spoke on the phone instead of attending to residents.
- Staff were accused of taking food home.
- The owner allegedly threatened to discharge the husband.
- The reviewer claims residents suffered emotional, mental, and physical abuse.
Review
Haven Care – Cottonwood House is best suited for families seeking memory-care focused support in a residential, home-like setting, where structured routines, engaged daily activities, and consistent family communication are prioritized. The community appears to deliver clean, inviting spaces, with outdoor areas and a layout that supports safe redirection and social engagement. For residents whose primary needs revolve around memory care, medication management, and a coordinated care plan that families can review with clinicians, Cottonwood House can be a practical fit, provided the operation remains steady over time.
That said, there are clear caveats that families should not overlook. Alternatives should be considered by anyone who requires ironclad assurances of daily care quality and accountability. One family’s account describes serious care failures, alleged abuse, and ongoing tensions with ownership, including threats of discharge. While this may not describe every Haven Care location, it signals meaningful variability in performance and a potential risk pattern. The fact that the company is out-of-state adds another layer of governance families will want to scrutinize, especially if local oversight or rapid problem escalation is a priority.
On balance, the strongest positives at Cottonwood House center on its memory-care orientation, personalized care planning, and the communication framework when functioning well. Families note seamless coordination among physicians, caregivers, managers, and relatives, with a clear emphasis on keeping residents engaged in a controlled environment. The facilities themselves are described as clean and pleasant, with a solid emphasis on detail, from lawn maintenance to interior upkeep. Practical amenities, an on-site RN, a 1:5 staff-to-resident ratio, planned daily activities, and targeted services like massage and periodic hairdressing, support both safety and quality of life. These strengths are meaningful only if staffing remains stable and oversight is consistent.
To make a sound decision, pursue a rigorous due-diligence process. During tours, press for specifics on staff scheduling, turnover, and how shifts are managed to avoid overlong work periods that undermine care. Demand access to the nurse manager or facility administrator, and request current care plans, dietary menus, and activity calendars. Observe meal service and how staff interact with residents; ask how falls and medical concerns are escalated and communicated to families. Review licensing records and any recent deficiency actions, and talk directly with current families and residents about day-to-day attentiveness and responsiveness. Insist on a defined trial period with transparent escalation points if expectations aren’t met.
This community is a reasonable fit for families who want a memory-care-focused option with a home-like feel, real-world activity schedules, and demonstrable medical oversight, provided there is ongoing vigilance. The consistency of leadership and staffing across shifts becomes the critical hinge point; if it cannot be assured, the advantages begin to erode. For households that cannot tolerate the potential for variable care quality, or that require near-immediate accountability and reliability, exploring alternatives, preferably locally owned or with a documented, stable leadership track, becomes prudent. The goal remains to secure a setting where a loved one can live with dignity, safety, and meaningful daily engagement.
In the end, Haven Care – Cottonwood House offers the core elements essential to meaningful memory-care living: tailored care plans, medical oversight, and an ambiance that feels like home. But the specter of uneven performance across Haven Care locations cannot be ignored. If choosing this community, insist on concrete, written care protocols, a clear escalation and oversight process, and ongoing, verifiable staffing assurances. If those assurances cannot be consistently demonstrated, it is wise to pivot toward alternatives with proven, steady local leadership and transparent reporting. The priority remains choosing a setting where continued monitoring confirms sustained quality, safety, and engagement for a loved one.
Board and Care Home
Memory Care
Activities on-site
Air-conditioning
Bath tubs
Cable or satellite TV
Devotional services on-site
Ground floor units
Handicap accessible
Indoor common areas
Outdoor common areas
Private
Private bathrooms
Respite or short term stays offered
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Albuquerque International (8 miles away)
Ambulatory care
High acuity care
Incontinence care
Medication management
Anytime dining
Art classes
Catholic services
Educational speakers / life long learning
Jewish services
Karaoke
Live well programs
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