Haven Care - Cottonwood House in Albuquerque, NM

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  • Interior

    A cozy bedroom featuring a comfortable bed, ceiling fan, and a bright window with curtains.
  • Decor

    A cozy living room featuring a piano, comfortable seating, and natural light from a large window.
  • Living Room

    A cozy living room with an armchair, a television, and a carpeted floor.
  • Bedroom

    A cozy bedroom with a large bed, ceiling fan, and stylish decor.
  • Trees

    A brick house with a landscaped front yard and pathway.
  • Windows

    A cozy kitchen with wooden cabinets and modern appliances.
  • Dining

    A cozy living room with a sofa, chairs, and a dining area in the background.
  • Landscaping

    A well-maintained backyard with a circular lawn, brick path, and garden features.
  • Garden

    A covered patio with outdoor seating overlooks a well-maintained backyard garden.
  • Fireplace

    A cozy living room featuring comfortable armchairs, a soft carpet, ceiling fan, skylights, and built-in bookshelves surrounding a central stone fireplace.
  • Television

    Cozy living room with an armchair, television, and ceiling fan.
  • Piano

    A cozy living room featuring a piano, coffee table, and large window with curtains.
  • Grass

    A single-story brick house with a neatly maintained yard and tree, bordered by a sidewalk.
  • Garage

    A suburban brick house with a neatly landscaped front yard and a two-car garage.

Haven Care - Cottonwood House in Albuquerque, NM

5305 Queens Court NE, Albuquerque, NM 87109

For more information about senior living options: (844) 490-3973

4 from 4 reviews
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Board and Care Home Memory Care

Haven Care - Cottonwood House Costs & Pricing

Haven Care - Cottonwood House presents a competitive pricing structure for its residential options, particularly with its one-bedroom and private room types priced at $5,300 per month. This rate positions Haven Care above the average monthly costs in Bernalillo County, which stand at $4,162 for a one-bedroom and $4,602 for private accommodations. Additionally, when compared to the overall state averages in New Mexico of $4,055 for one-bedroom units and $4,391 for private rooms, it is evident that Haven Care's pricing reflects both the value of its services and amenities as well as the quality of care provided to residents.

Floor plansHaven Care - Cottonwood HouseBernalillo CountyNew Mexico
1 Bedroom$5,300$4,162$4,055
Private$5,300$4,602$4,391

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

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Continuing Care Retirement Community (CCRC)CCRC

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Request a tour at Haven Care - Cottonwood House

    Overall Review of Haven Care - Cottonwood House

    Pros

    • pro Haven Care is described as fantastic in multiple locations.
    • pro They are specialists in memory care and handle everything with skill and caring.
    • pro There is seamless communication between doctors, caregivers, managers, and family to solve problems.
    • pro They keep residents involved and redirected in a controlled environment.
    • pro Residents are very happy and alert.
    • pro Homes are clean and pleasant, with nice outdoor spaces.
    • pro They provide care plans designed for each resident, with an RN on staff and planned daily activities.
    • pro They offer additional on-site services, such as a licensed massage therapist every other week and a licensed hairdresser every six weeks.

    Cons

    • pro The reviewer alleges poor care, including a poor diet and not assisting with toileting every two hours.
    • pro Staff reportedly worked 24?36 hours at a time.
    • pro TV was turned to drama shows the staff wanted to watch, not for residents.
    • pro Staff used the reviewer as a sitter and spoke on the phone instead of attending to residents.
    • pro Staff were accused of taking food home.
    • pro The owner allegedly threatened to discharge the husband.
    • pro The reviewer claims residents suffered emotional, mental, and physical abuse.

    Review

    Haven Care ? Cottonwood House is best suited for families seeking memory-care focused support in a residential, home-like setting, where structured routines, engaged daily activities, and consistent family communication are prioritized. The community appears to deliver clean, inviting spaces, with outdoor areas and a layout that supports safe redirection and social engagement. For residents whose primary needs revolve around memory care, medication management, and a coordinated care plan that families can review with clinicians, Cottonwood House can be a practical fit - provided the operation remains steady over time.

    That said, there are clear caveats that families should not overlook. Alternatives should be considered by anyone who requires ironclad assurances of daily care quality and accountability. One family's account describes serious care failures, alleged abuse, and ongoing tensions with ownership, including threats of discharge. While this may not describe every Haven Care location, it signals meaningful variability in performance and a potential risk pattern. The fact that the company is out-of-state adds another layer of governance families will want to scrutinize, especially if local oversight or rapid problem escalation is a priority.

    On balance, the strongest positives at Cottonwood House center on its memory-care orientation, personalized care planning, and the communication framework when functioning well. Families note seamless coordination among physicians, caregivers, managers, and relatives, with a clear emphasis on keeping residents engaged in a controlled environment. The facilities themselves are described as clean and pleasant, with a solid emphasis on detail - from lawn maintenance to interior upkeep. Practical amenities - an on-site RN, a 1:5 staff-to-resident ratio, planned daily activities, and targeted services like massage and periodic hairdressing - support both safety and quality of life. These strengths are meaningful only if staffing remains stable and oversight is consistent.

    To make a sound decision, pursue a rigorous due-diligence process. During tours, press for specifics on staff scheduling, turnover, and how shifts are managed to avoid overlong work periods that undermine care. Demand access to the nurse manager or facility administrator, and request current care plans, dietary menus, and activity calendars. Observe meal service and how staff interact with residents; ask how falls and medical concerns are escalated and communicated to families. Review licensing records and any recent deficiency actions, and talk directly with current families and residents about day-to-day attentiveness and responsiveness. Insist on a defined trial period with transparent escalation points if expectations aren't met.

    This community is a reasonable fit for families who want a memory-care-focused option with a home-like feel, real-world activity schedules, and demonstrable medical oversight, provided there is ongoing vigilance. The consistency of leadership and staffing across shifts becomes the critical hinge point; if it cannot be assured, the advantages begin to erode. For households that cannot tolerate the potential for variable care quality, or that require near-immediate accountability and reliability, exploring alternatives - preferably locally owned or with a documented, stable leadership track - becomes prudent. The goal remains to secure a setting where a loved one can live with dignity, safety, and meaningful daily engagement.

    In the end, Haven Care ? Cottonwood House offers the core elements essential to meaningful memory-care living: tailored care plans, medical oversight, and an ambiance that feels like home. But the specter of uneven performance across Haven Care locations cannot be ignored. If choosing this community, insist on concrete, written care protocols, a clear escalation and oversight process, and ongoing, verifiable staffing assurances. If those assurances cannot be consistently demonstrated, it is wise to pivot toward alternatives with proven, steady local leadership and transparent reporting. The priority remains choosing a setting where continued monitoring confirms sustained quality, safety, and engagement for a loved one.

    Features

    Types of Care

    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
    • Ground floor units Ground floor unitsGround floor units are important for seniors because they provide easy accessibility, reduced risk of falls and injuries, and convenience for those with mobility issues. Seniors can avoid climbing stairs or using elevators, making daily tasks and activities more manageable and enjoyable.
    • Handicap accessible Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
    • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
    • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Albuquerque International (8 miles away) Albuquerque International (8 miles away)

    Care Services

    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
    • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

    Dining

    • Anytime dining Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities.
    • Gluten-free Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being.
    • Guest meals Guest mealsGuest meals are important for seniors living in senior living communities because they provide an opportunity for socialization and companionship. Sharing a meal with friends, family, or new acquaintances can help combat feelings of loneliness and isolation, promote a sense of community, and enhance overall well-being. Additionally, guest meals allow seniors to enjoy delicious food in a comfortable setting without the hassle of cooking or cleaning up, making dining a pleasurable and stress-free experience.
    • International cuisine International cuisineInternational cuisine is important for seniors because it offers a variety of flavors, ingredients, and cultural experiences that can help keep their meals interesting and enjoyable. Trying new dishes can also stimulate the senses and provide different nutrients that contribute to overall health and well-being. Additionally, exploring international cuisine can bring back fond memories of travels or childhood experiences, making mealtime more nostalgic and fulfilling for seniors.
    • Kosher KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community.
    • Low / no sodium Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • No Sugar No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults.
    • Organic OrganicOrganic foods are important for seniors because they contain fewer chemicals and pesticides, which can be harmful to aging bodies. Additionally, organic foods often have higher nutrient levels, making them a healthier choice for maintaining overall well-being in older adults.
    • Special dining programs Special dining programsSpecial dining programs are important for seniors because they provide nutritious meals tailored to their dietary needs and preferences. These programs also offer socialization opportunities, promote overall health and well-being, and can help prevent malnutrition.
    • Vegan VeganVegan diets can provide numerous health benefits for seniors, including lower risk of chronic diseases, improved digestion, and increased energy levels. Additionally, plant-based diets are often rich in essential nutrients that can support overall well-being and longevity in older adults.
    • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

    Activities

    • Art classes Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
    • Catholic services Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years.
    • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
    • Educational speakers / life long learning Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
    • Jewish services Jewish servicesJewish services are important for seniors as they provide a sense of community, spiritual support, and connection to their heritage and traditions. These services help enhance overall well-being and quality of life for older adults in senior living settings.
    • Karaoke KaraokeKaraoke provides seniors with a fun and social activity that can boost mood, confidence, and cognitive function. It encourages social interaction, physical movement, and creative expression, making it an important form of entertainment for senior living communities.
    • Live well programs Live well programs"Live well programs are essential for seniors as they provide opportunities for physical activity, social engagement, and mental stimulation, ultimately promoting overall health and well-being in later years."
    • Mormon/LDS services Mormon/LDS servicesMormon/LDS services are important for seniors as they provide a sense of community, spiritual support, and connection to their faith during their later years. These services offer opportunities for socialization, worship, and guidance in navigating the challenges of aging.
    • Other religious services Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years.
    • Protestant services Protestant servicesProtestant services are important for seniors because they provide spiritual nourishment, community support, and a sense of belonging. These services can help seniors connect with others who share their faith, find comfort and guidance in times of need, and maintain a sense of purpose and fulfillment in their later years.
    • Visiting Rabbi Visiting Rabbi"Visiting rabbis provide spiritual and emotional support to seniors in assisted living communities, helping them connect with their faith, find comfort in times of need, and maintain a sense of community and belonging."
    • Visiting chaplain or priest Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.

    Description

    Haven Care - Cottonwood House is an assisted living community located in Albuquerque, NM. We specialize in providing memory care for seniors who require specialized assistance and support due to cognitive impairments such as Alzheimer's or dementia.

    Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each resident has access to air-conditioning, private bathrooms, cable or satellite TV, and high-speed internet. We have both indoor and outdoor common areas where residents can socialize and enjoy recreational activities. Our facility is also fully handicap accessible with ground floor units, wheelchair accessible showers, and handrails throughout.

    At Haven Care - Cottonwood House, we provide comprehensive care services to meet the individual needs of each resident. Our dedicated staff is trained in high acuity care, incontinence care, and medication management to ensure the health and well-being of our residents.

    Dining at our community is a delightful experience with a variety of options available. We offer gluten-free, low/no sodium, kosher, organic, vegan, vegetarian, and special dining programs to cater to different dietary needs. Meals are provided on-site with an emphasis on international cuisine and no sugar added options.

    We believe in promoting an active lifestyle for our residents through a wide range of engaging activities. This includes devotional services on-site for various religious denominations such as Catholicism, Judaism, Protestantism, Mormon/LDS services, and other religious services. We also organize educational speakers/life-long learning programs as well as live well programs to enhance the physical and mental well-being of our residents.

    Located in the heart of Albuquerque, Haven Care - Cottonwood House is surrounded by numerous amenities within close proximity. There are cafes, parks, pharmacies, physicians' offices , restaurants , places of worship nearby ensuring easy access to essential services and entertainment options for our residents.

    Experience exceptional memory care living at Haven Care - Cottonwood House where every resident receives personalized attention and support in a warm and inviting environment.

    Nearby Places of Interest

    This area of Albuquerque, New Mexico, offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient lifestyle. With several physicians and healthcare facilities located within close proximity, individuals can easily access medical care when needed. Additionally, there are pharmacies nearby for prescription needs. In terms of dining options, there are popular chain restaurants such as Taco Bell and Chick-Fil-A, as well as local favorites like Blake's Lotaburger and Sadie's. Places of worship like Sangre De Cristo Catholic Church provide spiritual support, while parks like Midtown Dog Park offer opportunities for leisurely walks and outdoor activities. The presence of theaters like Regal Winrock IMAX & RPX allows for entertainment options, making this area a well-rounded choice for senior living in Albuquerque.

    Physicians

    • Adult Health Care (0.3 miles)
    • Dr Glenn Wilcox (0.3 miles)
    • UNM Family Health (0.4 miles)
    • Kentek (0.8 miles)
    • Crook Keigm, DDS (1.1 miles)
    • Inside Out Psychological Services Albuquerque (1.1 miles)
    • Southwest Eyecare (1.4 miles)

    Restaurants

    • Taco Bell (0.4 miles)
    • Blake's Lotaburger (1.3 miles)
    • Sadie's (1.7 miles)
    • Hooters (1.8 miles)
    • Chick-Fil-A (1.9 miles)
    • Twin Peaks Restaurant (2 miles)
    • Del Taco (2 miles)

    Pharmacies

    • Smith's Food & Drug (0.5 miles)
    • Walgreens (0.8 miles)
    • CVS Pharmacy (1.8 miles)
    • Walgreens (1.8 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.4 miles)

    Cafes

    • The Range Cafe (0.8 miles)
    • Starbucks (3.8 miles)

    Places of Worship

    • Sangre De Cristo Catholic Church (1.8 miles)
    • Sandia Presbyterian Church (3.1 miles)

    Hospitals

    • Tri Core Reference Lab (1.8 miles)
    • HealthSouth Rehabilitation Hospital (2.4 miles)

    Theaters

    • Regal Winrock IMAX & RPX (3 miles)

    Parks

    • Midtown Dog Park (3 miles)
    • Workers Memorial Park (3.5 miles)
    • Altura Park (3.8 miles)

    Frequently Asked Questions

    How much does it cost to live at Haven Care - Cottonwood House in Albuquerque, NM?
    Where is Haven Care - Cottonwood House?
    Does Haven Care - Cottonwood House provide care for residents with dementia or Alzheimer's disease?
    What photos are available for Haven Care - Cottonwood House in Albuquerque, New Mexico?

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