Fox Trail Memory Care Living at Chester

Pros

• The aides were friendly and provided good care.
• The new director seems to be doing a better job and there are improvements in communication.
• The facility is clean and the workers are awesome.
• There is a sense of community in the facility.
• The staff at Fox Trail keep families informed and facilitate virtual visits during COVID restrictions.

Cons

• The management staff at Fox Trail dropped the ball on the patient's physical therapy and failed to check their blood sugar as required.
• There was a lack of communication from the facility about a Covid outbreak and no status updates were provided to families.
• The admin/management staff at Fox Trail were not great according to one reviewer.
• Patients were tied to their chairs with sheets during sundowning at the facility.
• The lack of supervision led to residents being bored and neglected.
• The level of nursing care was extremely poor, resulting in multiple falls, dehydration, and urinary tract infections for one patient.
• Communication and record-keeping between shifts were lacking, leading to compromised care after Covid isolation.
• Inadequate care and lack of staff led to pneumonia, bed sores, UTIs, and ultimately death for one resident.
• The facility provided false information to families and did not send a condolence card after a resident passed away.
• There was poor communication between medical staff and aides, as well as problems with activities at the facility for one reviewer.

Review

Fox Trail Assisted Living Facility has garnered mixed reviews from families who have entrusted their loved ones to its care. While some reviewers had positive experiences and praised the friendly aides and cleanliness of the facility, others raised concerns about various issues including lack of communication, inadequate medical care, and unprofessional conduct.

One family shared their disappointment in the lack of transparency from the facility. They were not informed about assisted living as an option for their father with dementia during the assessment process. Additionally, they were not notified that the facility would be closing for construction in 60 days, causing them to move their father shortly after his initial admission. The management team failed to communicate important information such as a Covid outbreak and updates on their loved one's condition. The family also experienced issues with laundry mix-ups and lost personal belongings.

Another reviewer highlighted understaffing as a recurring problem at Fox Trail. They expressed concern over the stress it placed on the aides' ability to provide adequate care and engage residents in activities. The lack of communication between staff members during shift changes and poor record-keeping regarding residents' needs were additional points of contention for this individual. They also mentioned witnessing patients being tied to chairs with sheets during sundowning episodes, which raises questions about appropriate care practices.

Further dissatisfaction was expressed by a family member whose loved one developed multiple health issues while under Fox Trail's care. They claimed that negligence led to pneumonia, bed sores, urinary tract infections (UTIs), and ultimately death. These serious allegations suggest significant shortcomings in the level of attention given to residents' medical needs.

A similar story was shared by another family who accused Fox Trail of incompetence leading to their father's death. Allegations included failures in eradicating UTIs, poor wound care resulting in an open sore on his bottom, and a lack of communication between the center and home. Additionally, they received no condolences after their father passed away.

However, there are some signs of potential improvement at Fox Trail. A recent change in leadership, with a new director having a nursing background, has given hope to some families. This new director seems to be trying to improve communication and provide greater transparency to family members. They also acknowledge the need for better attention to patient care.

Despite the variety of experiences and grievances expressed by families, it is important to note that there are also positive reviews. Some families have found Fox Trail to be a clean facility with dedicated staff who prioritize patient care and teamwork. They appreciate the cooking, cleaning, and overall patient support provided by the staff.

In summary, the reviews reveal mixed opinions about Fox Trail Assisted Living Facility. While some families have had positive experiences with friendly aides and an engaging community environment, others have faced issues such as poor communication, inadequate medical care, neglectful practices, and unsatisfactory hygiene standards. These concerns highlight areas where improvement is necessary for the facility to provide a safe and compassionate environment for its residents.

Chester, New Jersey is a charming town with a variety of amenities and services that cater to senior living. The area offers multiple cafes and restaurants within close proximity, providing convenient options for dining out or grabbing a quick bite to eat. Additionally, there are several physicians' offices nearby, ensuring easy access to medical care when needed. For outdoor recreation, there are several parks in the area where seniors can enjoy nature and stay active. Places of worship are also easily accessible for those seeking spiritual fulfillment. Pharmacies are conveniently located for medication needs, and transportation options such as car rentals and train stations provide easy access to neighboring areas. In case of emergencies, hospitals are within a short distance from the town. Overall, Chester, New Jersey offers a comfortable and convenient environment for seniors looking to settle in a peaceful community with essential amenities close by.

Cafes

• Panera Bread (0.1 miles)
• The Coffee Potter (4.4 miles)
• Panera Bread (7.1 miles)
• Panera Bread (7.8 miles)
• Starbucks (9.5 miles)

Restaurants

• Wendy's (0.1 miles)
• Thai Kitchen (0.2 miles)
• Lamplighter (0.4 miles)
• Fresco Mexican (0.4 miles)
• Redwoods Grill & Bar (1 miles)
• McDonald's (3.5 miles)
• Gladstone Market (4.4 miles)

Physicians

• West Jersey Eye Md's (0.8 miles)
• Niki Silvertein Eyes Doctor Main St Chester (0.8 miles)
• Joseph J. Gaudio, DDS (1 miles)
• Hansen Beverly (1.4 miles)
• Jockey Hollow Dentistry (5.9 miles)
• Advocare (6.6 miles)
• Robert C. Petrucelli, MD (6.7 miles)

Parks

• Hacklebarney State Park (2.9 miles)
• Flanders Park (3.7 miles)
• Turkey Brook Park (5.9 miles)
• Vasa Park (5.9 miles)
• Freedom Park (7.8 miles)
• Riverfront Park (8.2 miles)
• Lakeside Park (8.4 miles)

Places of Worship

• St Jude Parish (6.4 miles)
• Resurrection Parish (7.4 miles)
• Stanhope Presbyterian Church (8.6 miles)

Pharmacies

• Walgreens (7.3 miles)
• CVS Pharmacy (7.4 miles)
• Walgreens (7.7 miles)
• CVS Pharmacy (7.8 miles)
• Walmart Pharmacy (7.9 miles)
• Ed's Health Foods (8 miles)
• Walgreens (8.4 miles)

Transportation

• Enterprise Rent-A-Car (7.3 miles)
• NJT - Hackettstown Station (8.7 miles)
• Hackettstown Airport (N05) (8.7 miles)

Hospitals

• Emmaus Surgical Center (7.5 miles)
• Women's Health Center (9.6 miles)
• Kindred Hospital New Jersey - Morris County (9.6 miles)
• Saint Clare's Radiology Department (9.6 miles)
• Saint Clare’s Same Day Surgery (9.6 miles)