The Auberge at Orchard Park

Pros

• Silverado Orchard Park is consistently praised for its clean and welcoming environment, making it a pleasant place for residents and families alike.
• The staff at Auberge and Silverado Orchard Park are described as professional, compassionate, and dedicated, providing excellent care to the residents.
• Residents enjoy a variety of engaging activities that encourage socialization and keep them active within the community.
• Families appreciate the opportunity to have meals with their loved ones, enhancing the home-like feeling of the facility.
• Many reviews highlight improvements in resident well-being and attitudes since moving into Silverado Orchard Park, indicating effective care and support.
• The dining experience has received positive remarks, especially after recent improvements in food quality.
• Overall, there is a strong sense of community among residents and staff, with many describing it as a family-oriented atmosphere.

Cons

• The top manager is described as a "total joke" and rude, showing little concern for family and staff needs.
• There are concerns that the facility has deteriorated drastically since late 2018, leading to unprofessional caregivers.
• Some residents feel they are left last to be fed due to being on a floor with many other individuals needing assistance.
• The atmosphere felt more like an institution rather than a home, despite friendly staff.
• The sales representative was criticized for being aggressive and lacking compassion.
• Despite some improvements in food quality, initial dissatisfaction was noted regarding the food served when first moving in.
• It is suggested that the facility operates more like a business than a caring environment for residents.
• There are indications that more staffing is needed across various areas of care within the facility.

Review

Exploring Life at Silverado and The Auberge

Silverado and The Auberge, particularly the Orchard Park facility, have garnered a spectrum of reviews highlighting the experiences families and residents have had while living or working in this community. While many individuals express satisfaction with the atmosphere, cleanliness, and staff compassion, there are also notable concerns regarding management and care consistency that cannot be overlooked.

Many reviewers enthusiastically praise the lively environment at Silverado. Descriptions of the community often emphasize its warm ambiance and family-like atmosphere. Residents engage in various activities that keep them active and socially connected. Families appreciate how the staff encourages participation among residents, ensuring they feel included in daily life rather than relegated to their rooms. Comments like "everyone is like a HUGE family" reflect the positive relationships cultivated within this setting. Moreover, dining experiences receive accolades for offering delicious meals prepared by dedicated kitchen staff, with one reviewer noting that recent changes have significantly improved food quality.

However, despite these commendable elements, several reviews raise red flags about managerial practices and staffing levels. Some critiques focus on specific individuals in leadership positions who appear unapproachable or lacking in empathy towards both residents’ families and staff needs. Disappointment surfaces amongst some families who believe that what was once a prestigious operation has faced decline since late 2018; one review cautioned others to investigate further into service quality as it allegedly deteriorated over time. There are mentions of caregivers being overwhelmed by their workloads and struggling to maintain optimal care standards due to inadequate support from management.

In contrast to these criticisms lies heartfelt appreciation for individual staff members who have made significant impacts on residents' lives. Numerous reviewers highlighted instances where employees went above and beyond to provide compassionate care—treating residents gently while actively engaging them in physical therapy or recreational activities. One reviewer noted that their partner experienced marked improvement due to attentive methods employed by caregivers after prior neglect at another facility had left him anxious. This indicates a clear commitment among many staff members at both Silverado and The Auberge to enhance their residents' quality of life amid challenges presented by high demands.

Families often conveyed mixed feelings about adjusting to changes brought about by new management structures as well as shifts within the overall environment post-COVID-19 pandemic realities. Although many expressed initial concerns regarding transitions affecting care standards, some slowly found reassurance through continuing interaction with dedicated caregivers willing to listen closely to residents' unique needs. It’s worth noting that patience seemed essential as families navigated these adjustments alongside loved ones assimilating into life at the community.

Overall impressions culminate in an understanding of Silverado/Orchard Park as a place teetering between potential triumphs born out of caring relationships fostered daily while grappling with systemic issues surrounding administration oversight—affecting operational success rates across departments such as housekeeping or nursing care availability during peak hours when help may be most required.

For prospective residents or families considering making this transition for themselves or loved ones, it is crucial to gather firsthand experiences from existing community members combined with thorough assessments based on individual circumstances pertaining specifically towards personal requirements concerning health safety protocols observed amidst ongoing recovery efforts post-pandemic challenges witnessed broadly throughout senior living facilities nationwide today.

This part of Morton Grove, Illinois offers a convenient and diverse array of amenities for seniors. With multiple pharmacies within close proximity, access to necessary medications is easily accessible. There are also a variety of dining options nearby, including Chick-Fil-A and Raising Cane's Chicken Fingers for quick meals, as well as Superdawg Drive-In and Wildfire for more leisurely dining experiences. For entertainment, there are theaters such as AMC Village Crossing Theatre and healthcare facilities like North Shore Physicians Group and Saint Francis Hospital in the vicinity. Additionally, there are several parks for leisure outdoor activities and public transportation options for easy access to other parts of the city. The Baha'i House of Worship provides a spiritual center for those seeking places of worship in the community. Overall, this area offers convenience, entertainment, healthcare resources, and a sense of community that may appeal to seniors looking to settle down in Morton Grove.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• Chick-Fil-A (1.6 miles)
• Raising Cane's Chicken Fingers (1.6 miles)
• Superdawg Drive-In (2.9 miles)
• Glenview Dairy Bar (3.3 miles)
• Panda Express (3.6 miles)
• Wildfire (4 miles)
• Portillo's Hot Dogs (4.1 miles)

Theaters

• AMC Village Crossing Theatre (1.8 miles)
• AMC Rosemont 18 (6.5 miles)

Physicians

• North Shore Physicians Group (1.8 miles)
• Resurrection Medical Center Professional Building (4.1 miles)
• Physicians Cosmetic Institute (6.7 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.4 miles)
• Little Beans Cafe (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (4.4 miles)
• Starbucks (5.2 miles)
• Starbucks (6.7 miles)

Hospitals

• Saint Francis Hospital (4.3 miles)
• Swedish Covenant Hospital Cancer Care (5.4 miles)
• Glenbrook Hospital (6 miles)

Parks

• Leahy Park (4.5 miles)
• Clarkson Park (4.6 miles)
• Warren Park (4.6 miles)
• Dawes Park (4.8 miles)
• Centennial Park (4.8 miles)
• Dubkin Park (5 miles)
• Portage Park (5.5 miles)

Transportation

• Cta (4.5 miles)
• Jefferson Park Bus Terminal (4.5 miles)
• CTA-Linden (4.7 miles)
• Cta (4.9 miles)
• CTA Jarvis (5.2 miles)
• Cta (6 miles)
• O'Hare Multi-Modal Facility (6.6 miles)

Places of Worship

• Baha'i House of Worship (5 miles)