Thereatha Hill Personal Care Home in Jonesboro, GA

Pros

• The home is safe, clean, and free of odor.
• Monique, the owner, welcomes questions with patience.
• The staff provide excellent care and go above and beyond to meet residents' needs.
• Residents are treated with dignity, kindness, and respect.
• Families feel welcome and as if they are visiting family, not a facility.
• The staff are calm, understanding, and professional in dementia care.
• The owners are actively involved in day-to-day care and take pride in their work.
• The facility radiates love and compassion, creating a warm, family-like environment.

Cons

• One reviewer complained that the place smells like doo-doo and described Monica Gibson as very unprofessional and "ghetto," advising others not to send their loved ones there.
• Another reviewer questioned how the home was approved and stated, across the board, that it is not a good place for an elderly person, citing too many stairs and unacceptable upkeep.

Review

This community is best suited for families seeking a small, intimate personal care setting where ownership is visible, staff are consistently present, and care is centered on compassion, dignity, and meaningful relationships. The reviews repeatedly praise a hands-on owner and a team that treats residents "like family," with dementia- and memory-care experience baked into daily routines. It works well for seniors who thrive on personal attention, regular family-like contact, and a calm, home-like atmosphere rather than a large, impersonal campus. For families prioritizing emotional warmth, clear communication, and a space that can adapt to shifting cognitive needs, this option stands out.

Families who may want to consider alternatives include those confronted by accessibility or safety constraints that the current reviews highlight as potential red flags. A few reviewers flag too many stairs and upkeep concerns, suggesting that a main-floor option or a facility with easier mobility access would be preferable for residents with limited walking capacity. Another reviewer raises concerns about odor and professionalism. For seniors requiring high-acuity medical oversight, extensive clinical programming, or a highly institutional environment, a larger, more medically oriented setting may deliver a level of oversight not inherent in a small personal care home.

The strengths of this community - especially its staff's warmth, individualized attention, and steady family communication - offer a meaningful offset to the drawbacks noted by a minority of critics. Families repeatedly describe staff who go "above and beyond," with owner involvement that reassures families and reinforces trust. The environment is depicted as clean, spacious, and free of strong odors, with thoughtful touches like safety rails, comfortable furnishings, and in-room amenities that contribute to a dignified, at-home experience. For many residents, this blend of personal touch and attentiveness translates into steadier mood, better cooperation with daily routines, and reduced caregiver anxiety for families.

Another clear strength is the facility's memory-care orientation, which several relatives emphasize as a major differentiator. Caregivers are portrayed as patient and knowledgeable about the challenges of dementia and stroke-related needs, with staff who make deliberate efforts to build trusting relationships. The ability to provide respite care, accommodate changing needs, and maintain open lines of communication - such as timely updates to families and direct calls to residents' cellphones - helps families feel connected and informed. This consistency in staffing and tone contributes to a sense that residents are valued beyond mere supervision.

Still, the mixed feedback is not without practical implications. Prospective families should probe during tours about accessibility on multiple levels: are there viable options on the main floor? How steep are the stairs to common areas or bedrooms, and what accommodations exist for wheels or walkers? Inquire about odor control, ongoing upkeep, and the facility's maintenance plan to verify that cleanliness is consistently prioritized. Clarify staff-to-resident ratios and whether staff receive ongoing dementia-focused training, as stability in caregiving personnel is emphasized as a core strength in positive reviews.

Ultimately, the decision hinges on a balancing act. For families who prize a warm, small-community vibe with deeply caring staff and a proven capacity to support memory-impaired residents, this home represents a compelling option. It delivers peace of mind through hands-on leadership, personable caregivers, and a culture of treating residents like family. But if accessibility, high medical acuity, or a spotless, barrier-free physical plant are non-negotiables, or if odor and professionalism concerns persist in a family's experience, exploring alternatives with greater clinical capacity or more stringent accessibility features is prudent. A thoughtful visit, direct conversations with the owner and staff, and references from current families will reveal whether this intimate setting aligns with the resident's goals and care needs.

This part of Jonesboro, Georgia, offers a variety of amenities and services that cater to seniors. With multiple physicians' offices, pharmacies, and hospitals nearby, residents have easy access to medical care. The area also features several dining options such as Chick-Fil-A, McDonald's, and Arby's for convenient meals. For entertainment, there are theaters like AMC Southlake 24 and Cinemark Tinseltown 17 And XD within a short driving distance. Additionally, there are parks like Forest Park Recreation & Parks and Memorial Park for leisurely walks or picnics. Overall, this neighborhood provides a mix of healthcare facilities, dining choices, and recreational opportunities suitable for senior living.

Physicians

• Primary Medical Care PC (1 miles)
• Kelly Rich, MD (1.9 miles)
• Clayton Eye Center (2 miles)
• For Eyes (2.1 miles)
• Peachtree Vascular Specialists, PC (3.3 miles)
• Hicks David W DDS (3.5 miles)
• Village Overlook (3.7 miles)

Theaters

• AMC Southlake 24 (1.4 miles)
• Cinemark Tinseltown 17 And Xd (7.8 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• McDonald's (1.5 miles)
• Arby's (1.6 miles)
• Slutty Vegan (1.7 miles)
• Club Sugar Bush (1.9 miles)
• McDonald's (3 miles)
• McDonald's (3 miles)

Cafes

• Eat More Korean (1.7 miles)
• Starbucks (6.7 miles)
• Panera Bread (7.7 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.5 miles)

Hospitals

• Southern Regional Health System (4.1 miles)
• Labor & Delivery (4.2 miles)
• Children's Healthcare (6.2 miles)

Places of Worship

• New Macedonia Baptist Church (4.9 miles)

Parks

• Forest Park Recreation & Parks (5.6 miles)
• Memorial Park (5.9 miles)
• McCurry Park (7.6 miles)

Transportation

• U-Haul Mobility & Storage at Eagles Landing (7.6 miles)
• Korean Air (8.2 miles)