Viva Care by Serenity Care Health in Rialto, CA
Save142 E Morgan St, Rialto, CA 92376
For more information about senior living options: (844) 490-3973
Viva Care by Serenity Care Health offers competitive pricing for its accommodations when compared to both San Bernardino County and the broader California market. For semi-private rooms, the monthly cost at Viva Care is $1,800, significantly lower than the county average of $2,958 and the state average of $3,333. Private rooms are also attractively priced at $3,000, which is more affordable than the county's $3,561 and California's $3,939 averages. Additionally, their one-bedroom suites are offered at $3,500 - still a more economical choice compared to San Bernardino County's average of $3,548 and California's state average of $4,340. Overall, Viva Care provides an appealing option that balances quality care with cost-effectiveness in comparison to other local and state providers.
| Floor plans | Viva Care by Serenity Care Health | San Bernardino County | California |
|---|---|---|---|
| Semi-Private | $1,800 | $2,958 | $3,333 |
| Private | $3,000 | $3,561 | $3,939 |
| 1 Bedroom | $3,500 | $3,548 | $4,340 |
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The entire staff is very kind and attentive. Dr. Reynaga is the best doctor they've seen at Optum Rialto and advocates for his patients. Keysha Royster went above and beyond and is a gem at Optum. The check-in staff are friendly, the nurses are helpful and respectful, and the doctor is professional. The Pinnacle Medical Group staff are outstanding, polite, and efficient. Nese is a fantastic asset to Pinnacle Medical Group, always communicating well and going above and beyond. Viva Care Cottage has been friendly, handles everything very well, and is a pleasure to work with. Liliana demonstrated empathy and professionalism during the ultrasound appointment. Leslie is one of the most intellectual and kind-hearted doctors, and the whole staff is amazing.
They describe the experience as the worst, with a provider who disappeared and no one responding to messages or calls. They accuse Optum of prioritizing profit over patient health, calling the culture rotten and sociopathic. They complain about delays in referrals and appointments, with essential cardiology referrals taking weeks. They report rude, unhelpful call centers and supervisors who fail to return calls. They say the staff are unprofessional, with rude front-desk personnel and discriminatory behavior. They note long wait times and overall unorganization in urgent care, sometimes suggesting going to the ER instead. They allege clinicians rushed appointments, dismissed symptoms, or failed to review medical records. They describe denial of access to urgent care or tests, and poor communication about referrals and results. They state they would not return or recommend Pinnacle/Optum due to the poor quality of care.Viva Care by Serenity Care Health in Rialto is best suited for families seeking a hands-on, transition-focused option where ownership involvement and a freshly refreshed environment are central to the care experience. The model shows promise for seniors who want a smaller, owner-operated feel with direct access to leadership during move-in and early care planning. Reviewers highlight a newly remodeled, clean facility with ample space, and a willingness on the part of the administration to engage with families - traits that can make the difficult process of relocating a loved one smoother. For families prioritizing proactive intake, clear lines of communication, and a personal touch from the team, this Rialto option stands out as a practical starting point.
Those evaluating alternatives should consider whether a larger care network or more standardized referral workflows are essential. The Rialto landscape referenced in multiple reviews includes experiences with disjointed systems, slow referrals, and inconsistent responsiveness across providers and centers. If the goal is near-perfect continuity of care across insurers, departments, and specialists, or if reassurance about uniform customer service across all shifts is non-negotiable, other providers with stronger, broader networks may offer greater predictability. In short, for families that prize scale, predictable throughput, and uniform processes, alternatives deserve serious consideration.
The strongest case for Viva Care rests on tangible operational strengths that can offset some inherent risks. The leadership's willingness to visit homes for assessments, coordinate next steps, and maintain daily follow-ups signals a commitment to individualized planning and hands-on oversight. A newly remodeled facility reinforces confidence in the physical environment - cleanliness, space, and accessible design matter for comfort and safety during transitions. When a family receives direct, prompt attention from owners or nurse-administrators during this critical period, the advantage is a more streamlined, less anxious onboarding experience. These pros directly counter the anxiety that accompanies moving a loved one into long-term care.
Yet the prevailing caution comes from inconsistent experiences that echo through the broader patient/provider ecosystem in Rialto. Several reviews point to uneven staff interactions, moments of unresponsiveness, and reports of long wait times or perceived indifference. Privacy concerns, evident in some observations about crowded or noisy environments, and occasional misalignments in scheduling or referrals highlight that not all experiences meet every family's expectations. The intensity of these cons is tempered by leadership-driven improvements, but potential renters should enter with a clear, written plan for communication cadence and a defined point of contact to safeguard against gaps.
Prospective clients should verify several practical details before committing. Seek a direct meeting with the administrator and, if possible, the owner, to outline move-in timelines, care coordination processes, and who will serve as the ongoing point person. Inquire about a dedicated care manager or facilitator who can shepherd referrals, medical records, and specialist appointments, and confirm what transparency looks like regarding daily or weekly updates to families. Tour the facility with an eye for privacy, noise control, and the ability to accommodate family involvement in care planning. Ask for examples of transitions they have managed recently and the follow-up cadence afterward.
Overall, the community presents a mixed but ultimately actionable option for families willing to foreground personal touch and a fresh physical plant. The wide rating spread - highlighting high moments of personal connection and ownership involvement against persistent reports of inconsistency in service - maps onto the core decision: Viva Care can be a strong fit for those who value proactive, engaged leadership and a clean, welcoming setting, provided there is a clear plan to secure reliable communication, consistent referrals, and a stable point of contact. For families seeking greater network reliability, or who require uniformly predictable processes across providers, exploring additional Rialto avenues is prudent. A guided visit, with questions tailored to move-in logistics and ongoing care management, will reveal whether Viva Care aligns with the specific needs and expectations of the loved one.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Ontario International (14 miles away)
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Viva Care by Serenity Care Health in Rialto, CA is an assisted living community that specializes in memory care. Our dedicated staff is trained to provide high acuity care and support for individuals with memory impairments. We offer a range of amenities to enhance the comfort and well-being of our residents, including private rooms, bath tubs, and wheelchair accessible showers.
At Viva Care, we understand the importance of spiritual well-being, which is why we offer devotional services off-site for our residents. Our indoor and outdoor common areas provide opportunities for socialization and relaxation. We also provide respite or short-term stays for individuals who require temporary assistance.
Medication management is a priority at Viva Care, ensuring that each resident receives the proper medication at the right time. We also offer incontinence care for those who require it.
Our dining options cater to various dietary needs, including vegetarian meals. Residents can enjoy delicious and nutritious meals prepared by our experienced culinary team.
We believe in providing a fulfilling lifestyle for our residents, so we offer devotional activities off-site. This allows residents to engage in spiritual practices outside of the community.
Viva Care is conveniently located near several amenities in Rialto. There are three cafes nearby where residents can enjoy a cup of coffee or a meal with friends. We are also close to parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals.
At Viva Care by Serenity Care Health, we strive to create a nurturing environment where residents can feel safe and supported while enjoying an active and fulfilling lifestyle.
This part of Rialto, California, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. There are several restaurants nearby, including Golden China Restaurant, Cracker Barrel Old Country Store, and In-N-Out Burger, providing easy access to dining options. Additionally, there are multiple pharmacies in the area such as CVS Pharmacy and Walgreens, ensuring easy access to medication and healthcare services. For medical needs, there are several physicians' offices and hospitals nearby, including Kaiser Permanente Fontana Medical Center and San Bernardino Medical Group. Transportation options are also readily available with Metrolink Fontana Station and the San Bernardino Transit Center within close proximity. Parks like Fergusson Park offer green spaces for outdoor recreation activities, while places of worship such as Azure Hills Seventh-Day Adventist Church cater to spiritual needs. Overall, this neighborhood provides a convenient and well-rounded living environment for seniors seeking a blend of amenities and services.
Viva Care by Serenity Care Health offers competitive pricing for its accommodations when compared to both San Bernardino County and the broader California market. For semi-private rooms, the monthly cost at Viva Care is $1,800, significantly lower than the county average of $2,958 and the state average of $3,333. Private rooms are also attractively priced at $3,000, which is more affordable than the county's $3,561 and California's $3,939 averages. Additionally, their one-bedroom suites are offered at $3,500 - still a more economical choice compared to San Bernardino County's average of $3,548 and California's state average of $4,340. Overall, Viva Care provides an appealing option that balances quality care with cost-effectiveness in comparison to other local and state providers.
Viva Care by Serenity Care Health is located at 142 E Morgan St, Rialto, CA 92376 in San Bernardino County, California
Viva Care by Serenity Care Health incorporates medication management and incontinence care into its memory care services to address the unique needs of residents with dementia or Alzheimer's disease. Effective medication management ensures that individuals receive their prescribed medications at the correct times, minimizing the risk of confusion or missed doses, which can exacerbate cognitive decline. Additionally, incontinence care provides dignity and comfort for residents who may struggle with personal care due to their condition, thus reducing anxiety and promoting a sense of security. Both features create an environment that fosters well-being and supports the overall health of individuals with memory impairments, allowing them to engage more fully in daily activities.
Yes, Viva Care by Serenity Care Health allows dogs.
Viva Care by Serenity Care Health on seniors.fyi includes 5 photos including images showing bedroom, decor, landscaping, architecture, single-story, living room, rug, artwork, and more.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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