Assured Horizons III

Pros

• Other families expressed similar negative experiences at Assured Horizons.
• The new facility in Fountain Valley provided a much happier experience for the reviewer and their loved one.
• There are many other Board and Cares in Fountain Valley to explore.
• The reviewer found a facility that truly listened to their concerns and made changes to improve their experience.
• The reviewer emphasizes the importance of continuity of care for those with dementia.
• The reviewer appreciates the variety of programs advertised at Assured Horizons, even though they feel there were very few in reality.

Cons

• The owner of Assured Horizons only cares about the money, not the well-being of residents.
• The facility falsely advertises many programs, but in reality, there are very few activities and mostly just television watching.
• The food served at Assured Horizons is disliked by residents and lacks customization based on preferences.
• Cheap cleaning products purchased from the 99 Cents store ruined the residents' clothes.
• Safety and monitoring measures for residents with dementia are lacking, including a lack of supervision and alarms on doors.
• Staff members have limited English proficiency and inadequate training to handle residents with dementia, despite being advertised as a memory facility.
• High staff turnover leads to a lack of continuity of care, causing confusion among residents with dementia.
• Concerns expressed to the owner are met with excuses and an arrogant attitude, with no genuine attempt to listen or make improvements.
• Other families shared similar negative experiences at Assured Horizons.
• Moving to another facility in Fountain Valley resulted in a completely different and happier experience for the reviewer's loved one.

Review

Assured Horizons, a Board and Care facility in Fountain Valley, has received a scathing review from an unsatisfied customer. The reviewer warns others against choosing any Assured Horizons location, claiming that the owner prioritizes money over the well-being of residents.

One of the main concerns raised by the reviewer is the lack of advertised programs at the facility. Despite promising numerous activities, it seems that residents were left with little to do other than watch TV all day. This limited engagement may have contributed to their parent's dissatisfaction with the facility.

Another significant issue highlighted by the reviewer was the poor quality of food provided at Assured Horizons. Meals were reportedly repetitive, with the same dishes being served every other day. Additionally, staff allegedly showed no interest or willingness to customize meals based on residents' preferences. Disturbingly, it was revealed that much of the food used was purchased from a discount store, raising questions about its quality and nutritional value.

The reviewer also expressed concern about safety measures for individuals suffering from dementia. Despite Assured Horizons advertising itself as a memory care facility, there were serious lapses in supervision and monitoring. Doors lacked alarms designed to prevent residents with dementia from wandering off unsupervised. Furthermore, most staff members had limited English proficiency and lacked appropriate training to handle individuals with dementia effectively.

Continuity of care proved to be another cause for distress at Assured Horizons. The high turnover rate among staff meant that residents did not receive consistent support or familiarity, a crucial aspect for those struggling with dementia. The reviewer shared their frustration at having dealt with four different nurses within one year alone—an unsettling experience for both residents and their families.

According to this review, expressing concerns to the owner resulted in nothing more than excuses and an arrogant attitude. It appears that genuine listening and implementing changes were not priorities for Assured Horizons management. Sadly, this lack of responsiveness caused further confusion for their parent, exacerbating an already challenging situation.

The reviewer's negative experience with Assured Horizons led them to relocate their loved one to another facility within Fountain Valley. The change reportedly made a significant difference in terms of the treatment received and overall satisfaction. It is clear that the reviewer believes there are numerous alternatives available in the area, urging readers to explore other Board and Care options instead.

In conclusion, this review paints a grim picture of Assured Horizons in Fountain Valley. Concerns encompassed limited activities, repetitive and subpar meals, safety concerns for individuals with dementia, staff turnover, communication issues, and an unsatisfactory response from management. Readers are advised to consider this firsthand account when making decisions about appropriate care for their loved ones.

This part of Fountain Valley, California offers convenient access to essential amenities for seniors. With multiple pharmacies such as CVS and Walgreens within a short distance, medication management and healthcare needs can easily be met. The area also boasts a variety of parks like Huntington Central Park and Mile Square Regional Park, providing opportunities for outdoor recreation and leisurely strolls. Nearby dining options range from fast food establishments like In-N-Out Burger to more upscale choices like The Capital Grille, catering to diverse culinary preferences. For entertainment, theaters like Century Huntington Beach And XD are accessible for movie buffs. Additionally, there are numerous cafes such as Starbucks and Blue Bottle Coffee perfect for socializing or enjoying a quiet moment with a cup of coffee. In terms of healthcare services, reputable hospitals like Hoag Hospital Newport Beach and specialized physicians' offices offer quality medical care for seniors in the area. Transportation is also convenient with John Wayne Airport located just a short drive away at 6.7 miles. Overall, this part of Fountain Valley presents an ideal blend of convenience, amenities, and recreational options for seniors considering the area for retirement living.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Huntington Central Park (1.8 miles)
• Huntington Central Park (2.6 miles)
• Mile Square Regional Park (3 miles)
• Seeley Park (3.3 miles)
• Huntington State Beach (3.6 miles)
• Faylane Park (7.1 miles)
• Bonita Canyon Park (8.3 miles)

Restaurants

• Brodard Restaurant (2.9 miles)
• In-N-Out Burger (3.3 miles)
• Raising Cane's Chicken Fingers (3.3 miles)
• Dick Church's Restaurant (5.1 miles)
• Din Tai Fung (5.1 miles)
• The Capital Grille (5.1 miles)
• Boudin SF (5.1 miles)

Theaters

• Century Huntington Beach And Xd (3 miles)
• AMC Movie Theater (7.9 miles)
• Amc Tustin 14 At The District (8.5 miles)

Cafes

• Northside Cafe (3.4 miles)
• Starbucks (3.7 miles)
• MoonGoat Coffee Roasters (4 miles)
• Nespresso Boutique at Bloomingdale's (5.1 miles)
• Starbucks (5.2 miles)
• Honor Coffee Roasters (5.8 miles)
• Blue Bottle Coffee (5.8 miles)

Hospitals

• Kindred Hospital Westminster (5.1 miles)
• Hoag Hospital Newport Beach (5.3 miles)

Physicians

• Newport Heart North (5.3 miles)
• Newport Orthopedic Institute (8.2 miles)
• The 200 Building (8.2 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (8.5 miles)

Transportation

• John Wayne Airport (SNA) (6.7 miles)
• Terminal A (6.7 miles)