Eden House Residential Care

Pros

• Kingsley and Jennifer are seasoned therapists with superior knowledge and techniques, and they have authentic caring attitudes; Jennifer went above and beyond to obtain proper therapy equipment, which aided recovery.
• Everyone Eden Health Care sent out was fantastic and knowledgeable.
• Chris is a fantastic nurse who provides excellent care to the patient and was acknowledged by the wound clinic for his great work.
• Eden Health Care is highly recommended for home care, with all staff doing great work.
• Eden Home Health has the most professional and caring staff.
• Eden Home Health's staff, including nurses and physical therapists, have been a blessing and have taken a lot of stress off the family.

Cons

• The reviewer noted that Eden's physical therapists started missing scheduled appointments and failed to communicate.
• Sam was described as rude and defensive when frustration was expressed.
• Sam indicated she did not care about the patient's frustration or needs and suggested Eden was not concerned about clients.
• Sam claimed scheduling was always tentative and therapists did not have to show up as scheduled.
• Ashley James, the Sacramento office director, was described as arrogant, unprofessional, and aggressive.
• Ashley James berated the reviewer, threatened to discharge them, and laughed at them during the conversation.

Review

Eden Home Health and Eden Health Care come through in many ways for families facing medical recovery and ongoing home care needs. Several reviewers highlight a team of clinicians who bring both depth of knowledge and genuine care to the patients they serve. In one account, Kingsley and Jennifer stand out as seasoned therapists whose expertise and techniques helped a patient regain arm and hand mobility after a broken shoulder. The writer specifically notes that both therapists not only possessed strong professional skills but also carried authentic, caring attitudes that made a meaningful difference in the healing process. Jennifer is praised for going above and beyond - actively helping to secure the proper therapy equipment that proved pivotal to the patient's progress.

The praise extends to how Eden Health Care coordinated support for an elderly family member. An 89-year-old mother underwent major surgery and returned home with home care through Kaiser, with Eden Health Care contracted to provide those services. The care team described for this mother includes Chris, a nurse who is regarded as excellent with her needs. Chris is singled out for his thorough attention to both wound care and other aspects of her post-surgical management. The wound care clinic even acknowledged that Chris was delivering outstanding service in tending to her leg, underscoring how a single clinician's competence can positively influence a patient's sense of security and recovery at home. The reviewers consistently emphasize that the entire Eden team is "fantastic" and that the staff's professionalism and dedication shine through in real-world care.

A separate positive thread praises Eden Home Health overall as having the most professional and caring staff. A reviewer expresses heartfelt gratitude, thanking the agency for all that they do, and describes the experience as a meaningful source of support during a difficult health journey. For families caring for loved ones, the combination of compassionate demeanor and skilled clinical work from Eden's staff is repeatedly framed as a relief - taking substantial stress off caregivers while ensuring that patients receive attentive, capable care. The theme across these accounts is that the agency's clinicians - nurses, physical therapists, and other care professionals - are a blessing to the families they serve.

Another review centers on a patient's experience after a hip replacement, where Kaiser assigned Eden Home Health to provide physical therapy. This account shifts the focus to the operational side of care - the scheduling, communication, and responsiveness of the Eden team. Initially, the patient appreciated the promise that someone would return calls after reaching Eden's answering service; however, that promise did not consistently translate into timely follow-through. As the weeks progressed, the patient reports that the physical therapists began missing scheduled appointments and that communication about those changes was lacking. The patient describes a frustrating toll from trying to get timely updates and confirmations about upcoming sessions, signaling a gap between the care clinicians' clinical excellence and the office-level coordination that keeps a therapy plan on track.

The most troubling portion of the narrative concerns interactions with Eden's office staff. The patient recounts speaking with a receptionist named Sam, who allegedly responded with rudeness and defensiveness when the patient voiced frustration about the scheduling lapses. The patient recalls statements attributed to Sam suggesting that schedules were "tentative" and that therapists sometimes did not have to show up, which intensified the patient's concern and dissatisfaction. Seeking escalation, the patient then tried to reach the director, Ashley James, who reportedly answered in a manner described as arrogant, unprofessional, and aggressive. The reviewer says Ashley James berated the patient for being frustrated, threatened discharge, and dismissed the patient's attempts to document concerns or involve other parties. The experience culminated in a claim that Ashley James hung up on the patient after a confrontation, leaving the impression of a hostile and disempowering dynamic between the patient and Eden's leadership.

The reviewer who shared the latter experience closes with a strong ethical concern: if staff like Ashley James represent the standard of interaction at Eden Home Health, then patients who cannot advocate for themselves may be left particularly vulnerable. The critique paints a compelling picture of a two-tier experience within the same agency - on one hand, highly skilled clinicians delivering compassionate, effective care; on the other hand, administrative and leadership interactions that are perceived as dismissive, unhelpful, or even threatening to patients who simply want reliable, respectful treatment. The overall sentiment underlines that accountability at the office level, clear communication, and professional, empathetic conduct from leadership are essential complements to the clinical excellence many patients already associate with Eden's therapists and nurses.

Taken together, the reviews sketch a nuanced portrait of Eden Home Health and Eden Health Care: there are many powerful success stories of healing, relief, and genuine care delivered by clinicians who are experienced, capable, and deeply committed to their patients. These stories highlight how individual caregivers - like Kingsley, Jennifer, and Chris - can make a profound difference in recovery, comfort, and confidence for both patients and their families. At the same time, there is a sobering reminder that strong clinical skills must be coupled with reliable scheduling, responsive communication, and respectful, professional leadership. When both elements align, Eden Home Health emerges as a trusted partner in home-based care; when they diverge, families are reminded that every facet of the care experience - from the clinic floor to the front desk - matters to the people counting on them.

This part of Elk Grove, California, offers a range of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several parks nearby, such as JM Derr & Peter And Sue Okomoto Community Park and Elk Grove Regional Park, residents can enjoy outdoor activities and leisurely walks. There are also pharmacies like CVS and Walgreens within a short distance, as well as healthcare facilities including Kaiser Permanente Medical Group and Sacramento County Primary Care Center. Places of worship like LifePointe Christian Church and Harvest Church provide spiritual support for those seeking a community connection. Additionally, there are various dining options available, from fast-food chains like Wingstop and Chick-Fil-A to more upscale restaurants like Romano's Macaroni Grill. In terms of entertainment, Regal Delta Shores & Imax theater is in close proximity for movie buffs. Overall, this neighborhood in Elk Grove offers a mix of convenience and amenities that could make it an attractive option for seniors looking to settle in the area.

Parks

• JM Derr & Peter And Sue Okomoto Community Park (1.2 miles)
• CSD Youth Center/McConnell Playground (2.9 miles)
• Elk Grove Regional Park (3.1 miles)
• Laguna Community Park (5.4 miles)
• Morse Park (6.3 miles)
• Kavala Ranch Park (9.5 miles)
• Glenbrook Park (10.8 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Save Mart Supermarkets (2.9 miles)
• Nutrishare (3.3 miles)
• Kaiser Permanente Promenade pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Bel Air Market #523 (3.7 miles)

Places of Worship

• LifePointe Christian Church (3.2 miles)
• Harvest Church (3.2 miles)
• New Hope Community Church Sacramento (10.6 miles)

Cafes

• Dutch Bros Coffee (3.2 miles)
• Starbucks (3.9 miles)
• Starbucks (5.2 miles)
• Starbucks (6.8 miles)
• Starbucks (10.1 miles)
• Starbucks (10.9 miles)
• Dutch Bros Coffee (11.2 miles)

Restaurants

• Wingstop (3.7 miles)
• Raising Cane's Chicken Fingers (3.9 miles)
• Chick-Fil-A (3.9 miles)
• Romano's Macaroni Grill (4.3 miles)
• Snowfox Sushi (4.9 miles)
• West Coast Sourdough (5 miles)
• Journey to the Dumpling (5.2 miles)

Physicians

• Elk Grove Hearing Care (4 miles)
• EyeOptics Optometry Center (4.3 miles)
• Pramila Penta MD (4.7 miles)
• Health Care for Women Medical Group (5.3 miles)
• NVISION Eye Centers - Sacramento (6.3 miles)
• Kaiser Permanente Medical Group (6.8 miles)
• Sacramento County Primary Care Center (11.6 miles)

Hospitals

• Kaiser Permanente South Sacramento Medical Center (6.7 miles)
• Kaiser Permanente Hospitals (8.4 miles)
• Sutter Center for Psychiatry (10.7 miles)
• Sacramento VA Medical Center (11 miles)

Theaters

• Regal Delta Shores & Imax (10 miles)