Marian Heights

Cons

• The hospital feels institutional and cold.
• The nurses could not agree on care.
• The staff is very quick to sedate patients.
• The insurance company sends nasty and upsetting letters before approval.
• The letters threaten a collection agency after 15 days and declare they will never treat you again.
• They target grieving families, including those with perfect credit ratings.

Review

From the first impression, the place felt cold and overly institutional, more about ceilings and sterile corridors than about providing warmth or comfort to someone in distress. The atmosphere wasn't just clinical; it carried a weight that made a grieving family feel small and overlooked. The overall vibe suggested that empathy and human connection weren't the primary language spoken there, and that impression persisted as the days wore on. It's hard to shake the sense that the environment itself added to the burden of already heavy emotions.

Within the walls, the care team is described as fractured in its approach. The reviews recount that the nurses could not agree on what to do for the patient, a situation that leaves families anxious and uncertain about the course of treatment. When different members of the same care team give conflicting directions, trust erodes quickly. In this account, the lack of a unified plan, accompanied by visible disagreement among clinicians, painted a picture of care that felt inconsistent rather than coordinated. For families already navigating loss, such disjointed care can intensify fear and confusion rather than allay it.

Another troubling thread in the narrative is the propensity to sedate patients quickly. The characterization is not merely about medication choices; it's about a sense that sedation is used as a first instinct rather than a last resort, potentially masking pain or discomfort without thorough discussion or a clear rationale that families can understand. This approach can leave loved ones feeling sidelined or inadequately involved in decisions about someone's comfort and dignity in their final days. The reviewer's emphasis on how readily sedation was employed underscores a broader concern about patient autonomy and compassionate, participatory care.

The financial dimension adds another layer of distress. The reviewers describe interactions with the billing process that felt abrupt and threatening. They recall that "before the insurance company had a chance to approve the bills," letters were sent that were "nasty and upsetting," warning that failure to pay within a tight window would trigger a collection agency. The message - coupled with threats of never being served again - lands with particular brutality when placed beside the context of a grieving family trying to navigate loss and insurance hurdles. The combination of urgent, intimidating billing language and the sense that care ties to ongoing financial threats creates a painful dichotomy between care and cost at a vulnerable moment.

The emotional impact of being subjected to these practices is palpable in the reviewer's tone. The critique asks, with genuine incredulity, "Who does that to a grieving family?" The claim is not only about the actions themselves but about the ethical stance behind them. The emphasis on a "perfect credit rating" heightens the sting: it implies that even families who manage their finances responsibly can be treated as collections targets rather than as people in need of support and respect. It's a pointed indictment of a system that seems to prioritize debt collection over compassionate care, especially when a loved one is already suffering.

Taken together, the review paints a deeply troubling portrait of care that prioritizes rigidity, speed, and financial leverage over empathy, coordination, and patient-centered decision-making. The sense that care was cold, inconsistent, and driven by administrative fear rather than patient welfare leads the reviewer to advise looking elsewhere for care for loved ones. The message is clear and forcefully stated: seek out options where the focus remains on the patient and the family, with clear communication, consistent clinical judgment, and a more humane approach to both treatment and billing.

In the end, the account leaves a lingering impression of disillusionment and alarm. It portrays a facility that, in the reviewer's experience, failed to provide cohesive medical guidance, relied on sedation rather than dialogue, and coupled medical care with aggressive financial pressure. For anyone evaluating where to turn in a moment of need, this narrative serves as a cautionary note about how care and compassion can diverge - and about the importance of choosing a setting where families feel respected, involved, and ethically treated in every dimension of the journey.

The part of New London, Wisconsin, described here is a quaint and peaceful community with convenient access to various healthcare facilities such as Affinity Medical Group and New London Hospital. There are also several pharmacies in the area, making it easy to access necessary medications. For spiritual fulfillment, there are multiple places of worship nearby, including Most Precious Blood Catholic Church and First Congregational United Church. In terms of transportation, U-Haul services are readily available for any moving needs. Additionally, the area offers recreational opportunities at parks like Hatten Park and Mosquito Hill Nature Center. When it comes to dining options, seniors can enjoy meals at local restaurants such as Hilby's Sports Bar and Restaurant or Waters Supperclub. Overall, this part of New London provides a comfortable and inviting setting for seniors looking to settle down in a peaceful community with essential amenities close by.

Physicians

• Affinity Medical Group (0.5 miles)
• Valley Family Medicine (0.6 miles)
• ThedaCare Orthopedic Care (0.6 miles)
• Integrity Medical Group (2.3 miles)
• Dermatology Associates of Wisconsin, S.C. (2.5 miles)
• Partridge Dr House (2.7 miles)
• Aurora Fremont (10.6 miles)

Hospitals

• New London Family Medical Center (0.6 miles)
• New London Hospital (0.6 miles)

Pharmacies

• Jernegan's Health Mart (0.7 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.5 miles)
• Omnicare (13.3 miles)
• Walgreens (14.7 miles)

Places of Worship

• Wels (0.8 miles)
• Most Precious Blood Catholic Church (0.9 miles)
• First Congregational United (0.9 miles)
• Episcopal Diocese Fond D LC (1 miles)
• Jubilee Ministries (5.1 miles)
• Ss Peter & Paul Elementary School (5.8 miles)
• St Patrick Parish (5.8 miles)

Transportation

• U-Haul (1 miles)
• U-Haul Neighborhood Dealer (1.3 miles)
• U-Haul Neighborhood Dealer (2.1 miles)
• Atw Bagage Claim (13.8 miles)
• Appleton International Airport (ATW) (13.8 miles)
• Brunner Field (13.8 miles)
• Platinum Flight Center (13.9 miles)

Parks

• Hatten Park (1.1 miles)
• Mosquito Hill Nature center (1.2 miles)
• New London Dog Park (1.8 miles)
• Otto Miller Park (5.5 miles)
• Daufen Park (7.6 miles)
• Wayauwega Community Park (10.7 miles)
• Lindsay Park (11 miles)

Restaurants

• Hilby's Sports Bar and Restaurant (1.2 miles)
• Waters Supperclub (1.3 miles)
• Orange Julius (1.3 miles)
• Easy Street Bar & Grill (1.3 miles)
• McDonald's (2.1 miles)
• New King House (2.7 miles)
• Pine Tree Supper Club (4.6 miles)

Cafes

• Rawhide Frontier Cafe (7.1 miles)
• The Daily Grind Cafe (10.8 miles)

Theaters

• The Gerold Movie Theatre (10.2 miles)