Tekoa Inc

Pros

• The staff is described as a great bunch of guys.
• There is a lot of inventory on hand.
• They can get just about any plumbing item you need.
• The store is still top notch.

Cons

• The employee was extremely unhelpful.
• The employee walked by without slowing down and dismissed the request with "Nope."
• The employee didn't give the customer a chance to explain that they needed two metal covers in that size.
• The reviewer would never shop at that store again, even if they lived nearby.

Review

A local plumbing supply shop is described in two starkly different seams of experience. On one hand, a reviewer paints a picture of a reliable, well-stocked place where staff camaraderie and broad sourcing options come together to make shopping easy and efficient. On the other hand, another visitor recounts a interactions that left them frustrated and distrustful, calling into question the consistency of the service team. Taken together, the two voices sketch a business that shines in product availability but struggles with the human side of customer care.

The positive note opens with praise for the team. The reviewer describes "a great bunch of guys" who contribute to a welcoming atmosphere. They emphasize the sheer breadth of inventory, noting that the store "can get just about any plumbing item you need." The sense is that the staff aren't just selling items; they're service-oriented enough that the customer feels comfortable stopping by "a few times a week." The overall verdict is that the operation remains "top notch," suggesting dependable help with sourcing, reasonable consistency, and an experience that keeps customers coming back.

From this perspective, the store appears to be a reliable hub for both everyday and hard-to-find plumbing needs. The combination of a friendly team and a solid stock position reduces friction for customers who know what they want or are working on a project with tight timelines. The review conveys trust in the staff's knowledge and the store's ability to fulfill requests, reinforcing a sense that this is a dependable local resource for contractors and DIYers alike.

Yet the other review cuts sharply against this image, delivering a searing critique of a single interaction. The reviewer uses the strongest possible language, calling the staffer "the most unhelpful employee I've ever come into contact with." The situation centers on trying to locate metal drain covers. The reviewer had brought a plastic cover as a size reference and clearly stated they needed two metal covers in that size, with no concern for color or style. The reply from the employee was a brisk, dismissive "Nope" as he walked by, without slowing to listen or to ask clarifying questions. This moment of refusal to engage left the customer feeling unheard and misjudged.

The narrative of the negative encounter emphasizes several crucial failures: a lack of listening, an abrupt and dismissive demeanor, and a missed opportunity to clarify the customer's actual needs. The reviewer stresses that they merely wanted two metal covers in a specific size and color or style didn't matter, making the employee's reflexive refusal particularly hurtful to the overall experience. The final blow is the personal context: the reviewer is not local, visiting for work, and the negative experience reshapes their view of the store to the point of vowing not to return, even if they lived nearby.

When these two experiences are viewed together, a common thread emerges: expertise and availability in products exist, but the human touch at the point of sale can make or break a customer's impression. The store's strong point - its inventory and willingness to source items - offers real value and draws repeat traffic. The counterpoint - an interaction that felt dismissive and unhelpful - highlights a vulnerability: one poor encounter can overshadow many positive ones and discourage future visits, especially from out-of-town customers who rely on good service to navigate purchases efficiently.

For a business balancing these strengths and shortcomings, the takeaway is actionable. There's an opportunity to reinforce the best practices that keep customers returning - friendly, knowledgeable staff, visible willingness to help, and a streamlined process for finding or sourcing exact items. At the same time, addressing the negative experience head-on could prevent similar incidents from recurring: training staff to ask clarifying questions, acknowledge a customer's size reference, and offer concrete next steps instead of a curt dismissal. Even small changes in listening and engagement can transform a potential one-off complaint into a story of improved service and consistency.

In the end, the store presents a compelling paradox: a robust stock and a team that can be a strong asset, paired with a single negative interaction that can leave a lasting impact on a customer's loyalty. The positive review suggests a dependable place for routine needs and frequent visits, while the negative account serves as a cautionary tale about the importance of courtesy, listening, and proactive assistance. If the business can bridge that gap - maintaining its inventory strengths while elevating every customer interaction - it could sustain the best of both worlds and foster lasting trust across a broader range of shoppers.

This part of Christiansburg, Virginia, offers a convenient and diverse range of amenities for senior living. With several family medicine clinics in close proximity, access to healthcare services is easily accessible. The area also boasts a variety of dining options including fast food chains, pizzerias, and local cafes. For outdoor recreation, there are parks nearby such as Park Street Playground and Nellies Cave Park. In terms of pharmacies, there are multiple options within a short distance for medication needs. The presence of places of worship provides spiritual support for individuals looking to connect with their faith community. Additionally, the Regal New River Valley theater offers entertainment options for seniors looking to enjoy movies. Overall, this area in Christiansburg combines essential services with recreational opportunities for a comfortable senior living experience.

Physicians

• Carilion Clinic Family Medicine - Christiansburg (0.1 miles)
• Community Health Center of the New River Valley (0.1 miles)
• LewisGale Physicians - Family Medicine (0.3 miles)
• LewisGale Physicians - Internal Medicine (0.3 miles)
• Hca Healthcare (0.3 miles)
• Carilion Clinic Urology (1.3 miles)
• Urology Associates of New River Valley (1.3 miles)

Restaurants

• Burger King (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Amelia's Pizzeria & Restaurant (1 miles)
• Waffle House (1.4 miles)
• McDonald's (1.5 miles)
• Long John Silver's (1.5 miles)
• The Farmhouse (1.9 miles)

Parks

• Park Street Playground (0.4 miles)
• Nellies Cave Park (5.6 miles)

Pharmacies

• Christiansburg Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Revivicor (5.2 miles)
• Carilion Clinic Community Pharmacy (6.1 miles)
• Community Pharmacy & Med Supply (6.2 miles)

Places of Worship

• Oak Grove Church (2.4 miles)
• Belmont Christian Church (3.8 miles)
• Higher Living Ministries (6.4 miles)

Theaters

• Regal New River Valley & RPX (2.7 miles)

Cafes

• Starbucks (2.7 miles)
• Strange Coffee Co. (2.8 miles)
• Panera Bread (2.8 miles)
• Starbucks (5.8 miles)
• Cafe Mekong (6 miles)
• Our Daily Bread (6 miles)
• Idego Coffee (6.9 miles)

Hospitals

• Montgomery Regional Hospital (4 miles)
• Respiratory Care Service (4 miles)