American Retirement Corp

Pros

• The staff at Brookdale Westover Hills are friendly and attentive.
• The on-site nurse coordinates with physical therapists and the doctor, calling promptly for any issue.
• Sara helps residents get to and from doctor appointments, and Coleen keeps them engaged in activities.
• New residents are seated at different tables at dinner to help them meet others.
• Todd, the general manager, is highly regarded.
• Brookdale Westover Hills is described as a safe, loving place with excellent care.
• Families feel welcomed and treated like family; the facility feels like home.
• Robbin at Clare Bridge is attentive and builds a trusting partnership with families.
• Clare Bridge staff are warm, kind, and keep families updated on health and well-being.
• The memory care unit at Clare Bridge is praised for outstanding, professional care.

Cons

• The nurse who evaluated the mother seemed somewhat flippant.
• A large admission fee was charged just to bring her in.
• The mother reportedly waited days in pain with no treatment.
• A male resident repeatedly entered her room and showed her how to get out of the facility unnoticed.
• The care charges were more than the family could afford.
• They were told the mother caught COVID and needed to be removed, leading to additional costs for a different agency.
• The reviewer would not recommend this place to anyone.
• Bugs are really bad in some parts of the facility and there are terrible smells in some rooms on the assisted living side.
• The facility is described as feeling like a warehouse, with laziness and attitude prevalent and a lack of accountability.
• The father was denied Tylenol after a fall.
• The reviewer says, "It's not good at all."
• It's noted that staff do not treat employees well, making the workplace seem unacceptable.

Review

Brookdale Westover Hills and its Clare Bridge memory care unit present a picture of a warm, people-focused senior living community that many families come to rely on. Several reviewers describe the environment as friendly and homey, with staff who truly invest in residents' well-being. Visitors note that the onsite nurse coordinates smoothly with physical therapists and the doctor most residents use, and that she's quick to call when a concern arises. Residents are moved at mealtimes to different tables to help new arrivals mingle, and there's a sense that life here resembles a dorm more than a traditional care facility. Family members pop in at random times and consistently encounter cheerful, attentive staff, from Todd, the general manager, to activity coordinators who help keep residents engaged.

A number of families speak distinctly about Clare Bridge, the memory care unit, where the care and approach to daily living are described as especially thoughtful. Robbin, one staff member at Clare Bridge, is highlighted as particularly attentive to both physical and emotional needs, with families feeling like partners in care rather than passive observers. Across multiple reviews, the memory care team is praised for warmth, reliability, and open communication - staff who keep families updated about health and daily well-being and who balance professional care with genuine kindness. Reviewers repeatedly credit leadership at Clare Bridge - especially the Director and Executive Director - with accessibility, accountability, and a willingness to address concerns when they arise. In times of loss, families find the staff's support meaningful and comforting, underscoring a level of stability and personal attention that many caregivers value highly.

In addition to strong day-to-day care, several families celebrate the facility's ability to create a supportive, family-like atmosphere during visits. Families recount feeling welcomed and valued when they arrive, with staff who remember residents' preferences and treat relatives with respect. The general sentiment from long-time residents and their families is that the team is genuinely friendly, responsive, and caring, with ongoing improvements that reflect a dedication to elevating the resident experience. One review even calls the place a "hidden gem" because of the competent, compassionate staff who seem to genuinely care about each person's health, safety, and happiness. The sense of community among residents - supported by a willingness to mix new residents into social circles at dinner and through regular activities - contributes to an overall impression of a well-run, people-first operation.

However, not every experience is without significant caveats. A competing picture emerges from another set of reviews that focus on negative aspects, including a large upfront fee charged to secure admission and a nurse who was described as flippant. In these accounts, a resident endured days of untreated pain, with personal care items held back rather than promptly returned, and a troubling incident involving a male resident entering a mother's room and teaching her ways to escape undetected. These reviewers emphasize safety and value concerns, noting that the level of care required for higher-need residents appeared difficult to fund within the facility's pricing structure. When a serious health event occurred - such as a COVID diagnosis - the response allegedly forced families to seek alternative arrangements and incur further costs for around-the-clock care from another agency. Taken together, these accounts underscore a reality that some families face: the balance between cost, care needs, and the facility's capacity to meet higher levels of care.

Other criticisms touch on environmental and staff consistency issues. Some reviewers report bugs and unpleasant odors in certain areas of the assisted living side, suggesting that upkeep and sanitation could be improved in places. There are also comments about laziness and a perceived lack of accountability among some staff, with a broader sentiment that, at times, staff may view the work as just a job rather than a vocation. Turnover is mentioned as a factor in some families' experiences, contributing to a sense of variability in the quality of care over time. One reviewer even describes a negative trend after an initial period of relative satisfaction, noting a deterioration in care and responsiveness that left them concerned about safety and well-being.

Despite these concerns, other families recount a markedly positive evolution, mentioning improvements and a growing sense that the facility has raised its game over the past year or so. Several patients' relatives point to specific leaders, such as Jessica in administration and the Executive Director, as central to addressing problems and guiding a responsive, compassionate care culture. In these narratives, staff are described as going above and beyond - working overtime, staying engaged with families, and maintaining a compassionate, patient-centered approach that helps residents feel secure and loved. The overall tone from these accounts is hopeful: when the facility is at its best, it combines clean, well-maintained spaces with a team that genuinely cares, communicates clearly, and prioritizes residents' comfort and dignity.

The experiences also reflect a broad spectrum of what families value most: safety, attentiveness, effective communication, and a genuine sense that their loved ones are cherished. Some reviewers highlight the facility's ability to feel like home, with staff who are consistently kind, warm, and supportive of both residents and their families. The memory care unit is frequently singled out for its small, intimate feel and highly capable staff, who manage daily routines with a level of professionalism that families find reassuring, especially during difficult times. At the same time, concerns about cost, ad hoc care needs, and occasional lapses in maintenance remind potential residents and families that experiences can vary widely from one household to the next.

In sum, Brookdale Westover Hills and Clare Bridge present a complex portrait built from many personal stories. For some families, the environment offers genuine comfort, with attentive staff, meaningful family involvement, and a strong sense of community that helps residents thrive. For others, financial considerations, safety concerns, and inconsistent care create significant challenges that justify caution and careful planning. The community clearly has passionate advocates who appreciate the leadership and the care teams, alongside critics who urge improvements in pricing structures, safety protocols, and day-to-day operations. Anyone considering this community should weigh these varied experiences, visit multiple times, and have candid conversations about costs, medical needs, and the level of supervision required to ensure a good fit for their loved one.

Located in Fort Worth, Texas, this area offers a variety of amenities that cater to the needs of seniors. With several parks nearby, such as Leonard Park and Overton Park, residents can enjoy outdoor activities and scenic views. There are also multiple pharmacies within close proximity, making it convenient to access medications and healthcare services. Additionally, a range of restaurants and cafes provide plenty of dining options for seniors looking to enjoy delicious meals without traveling far from home. For those in need of medical care, there are numerous physicians' offices and hospitals nearby, including Texas Health Clearfork and Cooks Childrens Clinic. Places of worship such as St Stephen Presbyterian Church and First United Methodist Church offer spiritual support for residents seeking a community connection. Overall, this area provides a safe and vibrant environment for seniors to comfortably live and thrive.

Parks

• Leonard Park (0.6 miles)
• Overton Park (3.3 miles)
• Linwood Park (3.8 miles)

Pharmacies

• Walgreens (0.7 miles)
• Ridgmar Pharmacy (0.8 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• Perrone Legend Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)

Restaurants

• Fuzzy's Taco Shop (0.8 miles)
• Braum's (1.1 miles)
• Waffle House (1.1 miles)
• Uncle Julio's (1.1 miles)
• Chick-Fil-A (1.4 miles)
• Whataburger (1.4 miles)
• Mi Cocina (1.8 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2 miles)
• Press Cafe (2.6 miles)
• Starbucks (3.6 miles)

Physicians

• The Hand to Shoulder Center (2 miles)
• Cook Children's Pediatrics - Fort Worth - Cityview (2 miles)
• Boulevard Clinic (2.4 miles)
• Envision Imaging Hulen (2.7 miles)
• Prime Diagnostic Imaging (3.1 miles)
• T Off Mens Health (3.2 miles)
• U.S. Dermatology Partners Benbrook (3.2 miles)

Theaters

• AMC DINE-IN Clearfork 8 (2.2 miles)
• Movie Tavern Hulen (4.3 miles)

Hospitals

• Texas Health Clearfork (2.3 miles)
• Cooks Childrens Clinic (3.7 miles)
• Baylor Surgical Center (4.3 miles)
• Baylor Scott & White Hospital Medicine - All Saints (4.4 miles)
• Texas Rehabilitation Hospital of Fort Worth (4.6 miles)
• Klabzuba Tower / Texas Health Resources (4.7 miles)
• Texas Health Harris Methodist Hospital Fort Worth (4.7 miles)

Places of Worship

• St Stephen Presbyterian Church (4.2 miles)
• First United Methodist Church of Fort Worth (5 miles)