Everly Cromwmell Community Ctr

Pros

• The Albany Capital Center is described as an amazing venue that is spotlessly clean.
• It provides a beautiful space for vendors and conference workshops.
• The on-site staff are described as the sweetest, and the coffee is fabulous.
• The building is spacious and well-suited for large events.
• Custodial staff are quick to restore the venue to an even more pristine condition.
• There is a beautiful flower wall outside for photos with loved ones.
• The Albany Capital Center is a modern, well-designed venue known for cleanliness, a spacious layout, and excellent management.
• It offers high ceilings, wide hallways, and flexible room configurations for various events.
• The on-site coffee is surprisingly excellent.
• Staff and management are courteous, organized, and attentive to detail.
• Operations run smoothly from check-in to wrap-up, delivering a pleasant, professional environment.
• Attendees consistently liked the venue.
• The venue is beautiful, comfortable, and spectacular for conferences and special events.
• It provides ample parking and maintains clean facilities.

Cons

• One reviewer would never go back there again.
• The operations and cleaning staff were described as rude.
• A staff member claimed janitors were undervalued and treated as less than human by management.
• An incident was described where the operations manager's behavior toward an employee was racist and intimidating.
• A horrible experience was reported where students were forced to eat on the floor and personal items were left unsecured.
• Parking and crowd management were criticized, including limited parking and poor crowd flow.

Review

The Albany Capital Center emerges in these reflections as a modern, versatile hub for a wide range of events in downtown Albany. Reviewers repeatedly note that it functions well for large gatherings, including disability conferences like NYAIL and NYSILC, and for other sizeable programs such as USA Powerlifting northeast regionals and prestigious campus ceremonies like the SUNY Chancellor's Award for Student Excellence. The building is described as clean and well-maintained, with a spacious layout that accommodates vendors, conference workshops, and expansive exhibitor areas. Attendees are impressed by the overall atmosphere - professional, welcoming, and conducive to smooth event flow.

Many comments center on the facility's size and design as major strengths. The space is described as versatile enough to host both large expos and more intimate business meetings, with features like high ceilings, wide hallways, and flexible room configurations that make it easy to reconfigure for different event types. The internal experience is consistently praised: clear signage, floors that "shine," and a general sense that everything runs smoothly from arrival to departure. The management and staff are frequently highlighted as courteous, organized, and attentive to detail, contributing to what attendees see as a professional and polished environment.

Attendees also spotlight practical conveniences that enhance their visits. On-site coffee is singled out as surprisingly excellent, a small but meaningful perk for a convention center setting. The on-site services and cooperative attitude of staff help the experience feel seamless for guests, exhibitors, and organizers alike. Several reviews emphasize that working with the ACC (Albany Capital Center) to stage offbeat or unusual events is straightforward and cost-effective, with competitive rates and prompt staff assistance when issues arise. The venue's location in the heart of downtown Albany is seen as a plus, with convenient access that supports large events and draws attendees from different areas.

Beyond standard conferences, the Albany Capital Center is praised for supporting a variety of events, including home shows, food and reptile shows, and even large formal dinners like the Capital Region Chamber annual dinner. Specific positive touches - such as a beautifully designed outdoor flower wall for photos, accessible restrooms, plentiful parking options, and the general modernity and cleanliness of the facility - stand out in many accounts. Reviewers mention that the space can support both stands of vendors and audience seating with room to spare, and that the overall experience is enhanced by a professional ambiance and well-managed operations.

There are, however, notable caveats raised about operational nuances. Several reviews mention crowd flow and parking as areas that could use improvement. Some attendees criticize how crowd movement is directed, describing it as not always intuitive, and there are references to the parking situation, including garages that fill quickly and occasional confusion about prepaid parking that is not always turned off as expected, leading to unexpected charges. Parking logistics and traffic flow anecdotes appear repeatedly, reminding readers that even a well-regarded venue can pose logistical challenges during peak times. A few experiences also mention air conditioning being marginal at certain events, highlighting how environmental comfort can vary with the scale and scheduling of activities.

A particularly stark and emotionally charged portion of the feedback centers on staff relations and workplace culture. One detailed review describes rude treatment by cleaning staff and a deeply troubling interpersonal dynamic involving management and security leadership. The account accuses specific individuals - Chuck Cochrane (Housekeeping Manager), Robert Brady (Operations Manager/Head of Security), and Matt Brady (his son) - of creating a hostile, racist, and intimidating environment for janitorial staff. The reviewer recounts incidents of perceived discrimination and disrespect, including a tense interaction over walkie-talkies and a broader pattern of unfair treatment. This narrative concludes with a strong exhortation not to work at the Albany Capital Center if one hopes to avoid such mistreatment, underscoring a perception of a pervasive culture of disrespect among leadership toward certain employees.

Taken together, the Albany Capital Center is consistently described as a clean, spacious, and well-run venue that can elevate large events through its design, facilities, and capable staff. Its strengths - modern aesthetics, ample space, strong operational support, reliable housekeeping, and convenient downtown location - are clear in the majority of the reviews and are reinforced by accounts of successful, high-profile events. Yet the experience is not uniform: crowd flow can be imperfect, parking logistics can become tangled, and, in at least one account, concerns about workplace culture and staff treatment cast a shadow over the overall impressions. The center's ability to host a broad spectrum of events remains a unifying thread, but conversations about continuous improvement in operations and internal culture are clearly part of the ongoing narrative surrounding this downtown Albany venue.

This part of Albany, New York is a diverse and convenient area for senior living. With several hospitals and medical centers within close proximity, residents have access to quality healthcare services. There are also a variety of restaurants and cafes nearby for dining out or grabbing a quick bite to eat. Parks like Jennings Landing and Washington Park offer opportunities for leisurely strolls or outdoor activities. Pharmacies are easily accessible for medication needs, and transportation options such as Amtrak and CDTA bus stops make getting around the city convenient. Additionally, there are places of worship in the area for spiritual fulfillment. Overall, this location provides a well-rounded environment with amenities that cater to the needs of seniors in the community.

Hospitals

• Whitney M Young Jr Health Center (0.2 miles)
• Albany Memorial Hospital (1 miles)
• The Pain Management Center At Albany Memorial Hospital (1.1 miles)
• Stratton VA Medical Center (1.3 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (1.4 miles)
• St Peter's Rensselaer Health Center (1.6 miles)
• Albany Medical Center Pediatrics Developmental/Behavioral (1.6 miles)

Restaurants

• Wolff's Biergarten (0.3 miles)
• Nine Pin Cider (0.3 miles)
• Lost & Found (0.4 miles)
• The City Beer Hall (0.7 miles)
• Iron Gate Cafe (0.7 miles)
• Hill Street Cafe (0.9 miles)
• McDonald's (1.4 miles)

Cafes

• Stacks Espresso Bar (0.6 miles)
• Starbucks (1.4 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (4.6 miles)

Parks

• Jennings Landing (0.7 miles)
• Washington Park (1.3 miles)
• Collins Circle (4.2 miles)
• Miracle Playground (4.6 miles)
• The Crossings of Colonie (4.6 miles)
• North Bethlehem Park (4.7 miles)

Pharmacies

• College Parkside Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Regeneron Pharmaceuticals (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.5 miles)

Transportation

• Amtrak (1.3 miles)
• CDTA Bus Stop (2 miles)

Physicians

• Division of Pulmonary and Critical Care Medicine (1.3 miles)
• Albany Family Medicine (1.3 miles)
• Cornerstone Dental Arts (1.4 miles)
• Developmental Pediatrics (1.6 miles)
• Mohawk Amulance Central Ave - O2 Fill Station (1.8 miles)
• Mark Lukowitsky MD - Albany Medical Center Neurology Group (1.8 miles)
• Industrial Medicine Associates (1.9 miles)

Places of Worship

• Hindu Temple Society (3.2 miles)
• New Covenant Presbyterian Church (3.3 miles)