For more information about senior living options: (866) 208-4318
3.7 from 56 reviews
5 stars
25
4 stars
13
3 stars
5
2 stars
2
1 stars
11
Overall Review of Norman Towers Management Co
caveat6 reviews mention this
Management and maintenance draw complaints
Several residents describe serious breakdowns in management responsiveness and upkeep.
A recurring complaint is that management and maintenance are unreliable, with residents describing ongoing problems that were not fixed properly. Some reviews specifically call out issues like heating and water not working consistently, along with poor or dismissive communication when service is requested. Other residents contrast the experience with how it was before the current owners took over, saying priorities shifted away from tenant care.
common4 reviews mention this
Staff and people are praised
Multiple reviews highlight staff as professional and caring in day-to-day interactions.
Even with mixed feedback overall, several residents or families praise the staff and people they encounter. Reviews mention “great staff,” professional personnel, and residents expressing appreciation for how the community treats them. One family also specifically thanks front security, reinforcing that staff presence can make a difference to residents and visitors.
caveat3 reviews mention this
Cleanliness is a mixed picture
Residents disagree on cleanliness, with both well-kept and slipping standards mentioned.
Some reviews say the building is always clean and well kept, including praise for a tidy environment. Others report that cleanliness and standards are slipping over time, which they say brings the place down. The result is that upkeep quality seems inconsistent depending on who you ask.
common2 reviews mention this
On-site security is noted
On-site security comes up as a helpful safeguard for residents.
Two reviews mention security directly, including appreciation for front security. One resident also lists on-site security as a plus even while expressing other concerns. That makes it one of the few consistently highlighted safety-related elements.
common5 reviews mention this
Building and setting feel comfortable
Several reviews describe the property as comfortable and generally pleasant to live in.
Beyond the complaints, a number of reviews speak positively about the building and overall feel. Residents describe a safe, relaxed setting and say the space is nice, with some noting it as a lovely or very nice place to live. Others also mention the building serving as a good senior-focused community, including preferences for a 65+ environment.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Independent Living
Transportation
Newark International (6 miles away)
LaGuardia (17 miles away)
John F Kennedy International (24 miles away)
Nearby Places of Interest
Transportation
East Orange Station (1.3 miles)
NJT - Brick Church Station (1.3 miles)
Harrison Path Station (3.5 miles)
Newark Penn Station (3.5 miles)
NJT - Watchung Station (3.6 miles)
Newark Liberty International Airport Station (5.1 miles)
Rail Link (5.1 miles)
Pharmacies
CVS Pharmacy (1.8 miles)
CVS Pharmacy (2.5 miles)
Walgreens (2.8 miles)
CVS Pharmacy (2.9 miles)
CVS Pharmacy (3.1 miles)
Walgreens (3.1 miles)
CVS Speciality (3.3 miles)
Parks
South Mountain Reservation (1.9 miles)
Orange Park Nj (2.3 miles)
Eagle Rock Reservation (2.3 miles)
Edgemont Memorial Park (3.7 miles)
Degnan Memorial Park (3.8 miles)
Milo S. Borden Park (4.2 miles)
Anderson Park (4.4 miles)
Restaurants
Taco Bell (2 miles)
McDonald's (2.1 miles)
Tops Diner (2.7 miles)
Faubourg (2.8 miles)
Egan & Sons (2.8 miles)
Mayfair Farms Banquet Facilities (3.3 miles)
McDonald's (3.3 miles)
Physicians
Summit Medical Group (2.7 miles)
Care Station Medical Group (3 miles)
Summit Medical Group (3.3 miles)
Women First Health Center (3.8 miles)
Summit Medical Group (6.3 miles)
Cafes
Paper Plane Coffee Co. (2.8 miles)
Panera Bread (3.1 miles)
Starbucks (4.3 miles)
True Salvage Cafe (4.4 miles)
Starbucks (4.8 miles)
The Bread Stand (5.1 miles)
Dunkin (6.3 miles)
Theaters
AMC Clifton Commons 16 (4.7 miles)
Places of Worship
Morrow Memorial United Methodist Church (5.5 miles)
Norman Towers Management Co is located at 500 Parkway Dr E, East Orange, NJ 07017 in Essex County, New Jersey
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Independent Living
Newark International (6 miles away)
Friendly, attentive staff with excellent cleanliness and overall supportive care.
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