Rocktree Apartments

Pros

• It is a great place to live.
• The management is excellent.

Cons

• They experienced a four-week delay with no progress.
• They called 1,600 times and received no response due to limited hours.
• They did not receive a bank statement by 3:45 pm and had to rush to the bank to obtain it.
• They drove to Columbia three times to gather information, but nothing was submitted.
• They spent several dollars and still hadn't heard back from Rocktree.
• They were told the documents would be submitted and that they would be called, but there was no follow-up.
• They spoke to another staff member and were left with the same unresolved situation.

Review

The whole experience began in December, when the goal was to move into a place in Florida. The distance involved feels almost mythical - about 1,700 miles away from where I was - yet the plan was to move forward with an apartment and the accompanying paperwork. What started as a hopeful step soon turned into a long, winding process filled with confusion and urgency, as if every little requirement stood between me and a new home.

A big part of the ordeal was the background check, which seemed to demand an ever-growing stack of documents. Page after page, form after form, I was told what was needed and where to turn with each piece of information. It wasn't just a simple check; it felt like a meticulous, almost exhaustive review of my personal history, as I diligently compiled what seemed to be an ever-expanding set of materials.

Communication during the process was a major hurdle. Not only were there delays, but the lines of contact were limited by office hours and long silences. I found myself repeatedly told to leave a message with the promise of a callback that often never came. The sense of being stranded in a loop of messages and unreturned calls became one of the most frustrating parts of the experience, especially given how much was riding on a timely decision.

There were moments when deadlines and plans were discussed in earnest, with explicit dates like April 2nd and April 5th sprinkled into the conversations. I distinctly recall planning around those dates, hoping a clearer path would emerge. At one point, I realized I needed a bank statement by 3:45 p.m. - a tight window that forced me to rush to the bank and secure the required document so I could move the process forward.

In addition to the paperwork hurdles, there was the real-world legwork: driving to Columbia from a gas station location on multiple occasions to deliver documents. Three trips, in fact, with the latest visit yielding the information I was promised would be submitted and then followed up with a call. A particular staff member seemed to be the point of contact for submitting the materials, but despite giving the documents to her and her assurances, the follow-up never materialized as hoped.

Even after spending several dollars and investing significant time, the communication remained stalled. I ended up speaking with another person, and the response was still the same: nothing concrete, no definitive update about the Rocktree process. The repeated cycle of promises, submissions, and silence left me feeling stuck in limbo, unsure of whether I would ever hear back or have the situation resolved.

Yet, through all the confusion and delays, one line still stands out: this is a great place to live and the management is excellent. Despite the chaotic application journey and the uncertainty with timelines and responses, the property itself left a lasting positive impression. The experience underscored that the staff and management may be capable and responsive in many respects, even if the administrative process surrounding an application can be frustrating and opaque.

This area of Fulton, Missouri offers a variety of amenities and services that may be appealing to seniors looking for a comfortable living environment. With several restaurants nearby such as Wing Street and Fulton Diner, as well as pharmacies like Walmart Pharmacy and Walgreens, residents have easy access to dining options and healthcare necessities. Additionally, there are multiple places of worship in the vicinity including Our Lady of Prompt Succor Church and United Pentecostal Church for those seeking spiritual fulfillment. For recreational activities, parks like Veteran's Park and Memorial Park provide opportunities for outdoor leisure. Transportation services such as Fulton Taxi and U-Haul make it convenient for seniors to get around town, while hospitals like Callaway Community Hospital ensure quality healthcare is readily available. Overall, this area of Fulton offers a mix of convenience and comfort for seniors considering senior living options.

Restaurants

• Wing Street (0.2 miles)
• Fulton Diner (0.2 miles)
• Dragon Kitchen (0.2 miles)
• Jamolee's Bakery (0.7 miles)
• Little Caesars Pizza (1.3 miles)
• Mojos BBQ & Grill (1.3 miles)
• China Palace (1.5 miles)

Physicians

• International Eyecare Center (0.3 miles)
• VisionArts Eyecare Center (1.4 miles)
• Fulton Family Health Associates (1.5 miles)
• Fulton Medical Clinic (2 miles)
• Callaway Physicians (2.1 miles)
• Faith Medical (9.6 miles)
• Holts Summit Family Health Center (17.3 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• Red Cross Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Saults Drug Store (1.5 miles)
• Holts Summit Pharmacy (17.4 miles)
• SSM Health Pharmacy (17.6 miles)

Places of Worship

• Our Lady of Prompt Succor Church (0.5 miles)
• United Pentecostal Church (0.7 miles)
• Community Of Christ Church (1 miles)
• Guiding Light Baptist Church (1.1 miles)
• Cornerstone Apostolic Church (1.3 miles)
• Court Street United Methodist Church (1.3 miles)
• First Presbyterian Church (1.4 miles)

Parks

• Veteran's Park (1 miles)
• Memorial Park (1.7 miles)
• Hockaday Hill Park (1.9 miles)
• Eastport Park (17.6 miles)
• Hibernia Station Park (17.9 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Fulton Taxi (1.4 miles)
• U-Haul (1.6 miles)
• Tiger Taxi (2.1 miles)
• Hogan Truck Leasing (2.9 miles)
• Budget Rent A Car (3.3 miles)
• Columbia Regional Airport (COU) (15.4 miles)

Hospitals

• Fulton State Hospital (1.5 miles)
• Fulton State Hospital (1.7 miles)
• Fulton State Hospital (1.7 miles)
• Callaway Community Hospital (2.2 miles)
• Mu Battle Ave Clinic (16.9 miles)
• Arthur Center Community Health (19.3 miles)
• Columbia Endoscopy Center (19.5 miles)

Theaters

• B&B Fulton Cinema 8 (2.8 miles)