ComForCare Home Care - Middleton

Pros

• It was a great option for in-home care.
• The company was exceptional, with great response times and accommodations.
• Cory is fantastic - very understanding and helpful.
• The service accommodated their needs and allowed their parents to live at home.
• The company responded quickly and delivered the care the family was looking for.
• The home care service is affordable and personal.

Cons

• The reviewer would never use this agency.
• Some staff did not seem trained to care for a bedridden person.
• The agency sent a nighttime caregiver who was intoxicated.
• The reviewer tried to contact someone via the answering service four times over two hours after the caregiver arrived, but no one returned the call.
• They question how well people are screened before being hired.
• They question what training is provided.
• They would rate zero stars if possible.
• They reported the company to social services at the hospital to have it removed from the list of home care agencies.

Review

In-home care is portrayed here as a compelling option for families, especially when a loved one has a disability. One reviewer emphasizes that the arrangement was exceptional, praising the company for quick response times and thoughtful accommodations. They specifically highlight Cory, calling him fantastic, very understanding, and helpful, which suggests not only effective care but a caregiver who can connect well with families during challenging times.

Another voice in these impressions notes that the agency was able to adapt to their needs and, as a result, enabled their parents to stay living at home. The sentiment is framed with gratitude, underscoring the value of staying in a familiar environment and receiving support that respects the family's routines and preferences. This account reinforces the theme that flexibility and personalization can be central to a positive home-care experience.

A separate positive takeaway focuses on responsiveness and finding the right care quickly. The reviewer commends the agency for acting promptly and delivering the care their family was seeking, which can be crucial when families are navigating medical or daily living needs at a distance from professional support. The ability to mobilize appropriate assistance in a timely fashion is presented as a clear strength of the service.

Alongside these favorable notes, another brief statement sums up the overall appeal of the service with the line "Affordable, personal home care." This captures a combination many families look for: services that feel tailored to individual circumstances rather than being generic or impersonal, all while remaining accessible within a practical budget. The emphasis on affordability paired with personal attention suggests a balance of value and quality in the eyes of this reviewer.

However, the collection of impressions is not uniformly positive. One reviewer presents a stark and troubling critique, indicating they would never use the agency again. They describe caregivers who did not seem trained to tend to a bedridden person and recount a night-shift caregiver who arrived intoxicated. The situation escalates when the reviewer tried to reach the agency through the answering service multiple times over a two-hour period after the caregiver had arrived and passed out on the couch, with no calls returned. This account raises serious questions about screening, training, and the availability of reliable support in moments of need.

The reviewer goes further to question how well the agency screens potential hires and what kind of training is actually provided. The strength of the negative experience is amplified by the assertion that the safety and welfare of a bedridden person may have been compromised, prompting the reviewer to rate the service at zero stars and to report the agency to hospital social services in an effort to have it removed from their list of recommended providers. The divergence between the positive experiences and this strongly negative one highlights the variability that can exist within in-home care services.

Taken together, these reviews illustrate a broad spectrum of experiences with in-home care providers. On one hand, families describe responsive communication, personalized adaptation to home life, and caregivers who are both skilled and compassionate - qualities that can enable a loved one to thrive at home with appropriate support. On the other hand, there are serious safety concerns raised about staff readiness, substance use, and the reliability of critical communication channels when problems arise. This contrast underscores the importance of not only the quality of care but also the systems that support it.

For families evaluating in-home care, these accounts offer both reassurance and caution. The positive feedback points to the potential benefits of a responsive agency that respects individual needs and works to keep loved ones at home with dignity. The negative feedback serves as a reminder of the essential safeguards needed in any care arrangement: rigorous screening and training, consistent and supervised staffing, clear policies for emergencies, and reliable ways to contact the agency at all hours. When considering options, prospective families may want to ask about caregiver qualifications, background checks, ongoing training, supervision practices, and the agency's protocol for urgent concerns or staff misbehavior, as well as requesting references or trial periods to ensure alignment with their expectations and safety standards.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (1.2 miles)
• Starbucks (2.5 miles)
• Moka (3 miles)
• Panera Bread (4.2 miles)

Restaurants

• Freska Mediterranean Grill (0.1 miles)
• Ancho & Agave (0.1 miles)
• Biaggi's Ristorante Italiano (0.1 miles)
• McDonald's (0.1 miles)
• Arby's (0.6 miles)
• Capital Brewery (0.7 miles)
• Hubbard Avenue Diner (0.9 miles)

Physicians

• Matthew, Robert Dr-Group Health Cooperative of South Central Wisconsin (0.3 miles)
• Madison Radiologists Sc (0.5 miles)
• Parfitt Facial Cosmetic Surgery Center (0.7 miles)
• Meriter Deming Way (0.8 miles)
• John Rose MD (0.8 miles)
• Madison Vein & Laser Institute Sc (0.8 miles)
• Dean Clinic (0.8 miles)

Hospitals

• meriter Middleton clinic (0.8 miles)
• Cell Line Genetics (3.4 miles)
• UWHC Outpatient Radiology (4.5 miles)
• William S. Middleton Memorial Veterans Hospital (5 miles)

Pharmacies

• SSM Health Prescription Center (1 miles)
• Walgreens (1 miles)
• UW Health West Clinic Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Bergmann's Pharmacy (2.2 miles)

Parks

• Firemans Park (1.2 miles)
• Haen Family Park (1.8 miles)
• Lakeview Park (2.1 miles)
• Mendota Park (3.1 miles)
• Harvey John & Lucille Taylor Memorial Park (3.7 miles)
• Flagstone Park (4.4 miles)
• Oak Park Heights Park (4.4 miles)

Transportation

• Middleton Municipal - Morey Field (1.6 miles)

Theaters

• Point Cinema Madison, Wi (2.3 miles)

Places of Worship

• Holy Wisdom Monastery (4.3 miles)
• Heritage Congregational Church (5.1 miles)