700B Eugene Street, Merrill, WI 54452
For more information about senior living options: (844) 490-3973
The funeral home is clean and organized, with a nice, hardworking staff. Leah and her team are great and did a wonderful job; Taylor-Stine comes highly recommended. Leah is a genuinely nice person who made the process less stressful for the family. Working with Rick was great; his thoughtfulness, experience, and straightforward communication helped the family focus on their priorities. Rick and Leah and their staff are very professional and work to ensure the family's needs are not only met but anticipated.
The funeral home allegedly hounded the father into cashing out his aunt's life insurance to fund a funeral trust. The staff are accused of telling him he must cash out or the state would intervene, which is described as a lie. It is claimed the aunt was not on state assistance and had sufficient funds, so the cash-out was unnecessary. The funeral home is said to have told clients to cash out life insurance, which is deemed inappropriate. The father, as beneficiary, reportedly lost a significant amount of life insurance value due to the early cash-out advised by the funeral home. The family is described as extremely upset and angry about this. The pallbearer director is described as having a drill-sergeant personality, being bossy and rude with zero emotional intelligence. It is suggested she isn't cut out to work with grieving families and that someone else should be in the role. The reviewer notes pallbearers sitting in the back prevented giving last respects with family, implying poor staff conduct.Ken Crass Memorial Home in Merrill, Wisconsin is best suited for families that want a dependable, orderly funeral process where logistics are handled with calm competence. The facility reads as clean and organized, with staff who come across as capable and professional. For those facing the practical tasks of planning and coordinating services, the team provides steady, low-drama execution: clear communication, careful attention to details, and a focus on getting arrangements set without delay. In short, this is a solid choice when reliability and a structured process are the top priorities, not a wish for an especially lavish or highly customized emotional presentation.
However, alternatives should be considered if the priority includes a consistently warm, emotionally attuned approach from every staff member. One review cites a pallbearer coordinator with a drill-sergeant demeanor, which can feel jarring during times of grief. There is also a cautionary tale about a funeral home pressuring a family to cash out life insurance to fund a funeral trust. Even if not specific to this facility, such anecdotes underscore the importance of transparent financial guidance and a truly compassionate bedside manner. Prospective clients should ask about staff tone, empathy, and financial policies before committing.
On the positive side, several staff members are described as thoughtful, experienced, and straightforward. Rick's communication is praised for being direct and prioritizing what matters, helping families move forward with confidence. Leah is cited as genuinely kind, reducing stress throughout the process. The consistency of professional service across multiple team members - Rick, Leah, and the rest of the staff - builds trust that the operation can be relied upon when time is short and emotions are high. For families seeking a dependable, guided path through end-of-life arrangements, these attributes matter.
Yet one critique highlights a potential gap in emotional intelligence at the front line. A pallbearer coordinator was described as bossy and unempathetic, with family members feeling distant from the ceremony logistics. While not universal, this feedback signals the need for a respectful, compassionate touch across all touchpoints, not just the core planning. For families requiring a warmer, more inclusive service experience, this is a factor to verify in advance through direct conversations and by asking how family participation is supported during services.
Operationally, the strengths are evident in proactive planning and anticipatory service. Reviews consistently note a team that aims to meet - not merely satisfy - families' needs, with a clear plan and meticulous attention to details. For those seeking a straightforward, well-run process that minimizes surprises, Ken Crass Memorial Home delivers. The main risk lies in emotional resonance and flexible, family-centered care; if those are non-negotiables, it is prudent to compare with other providers to determine who best accommodates personal grieving styles.
Bottom line: this community is a prudent pick for families who value reliability, clear organization, and proactive staff. It excels where process integrity and straightforward communication matter most. For families who prioritize a warmer bedside manner or want to avoid any impression of pressure in financial matters, it makes sense to explore alternatives such as Taylor-Stine, which some reviewers view as delivering strong personal care alongside professionalism. The decisive step is a candid meeting with the team to assess tone, empathy, and transparency, ensuring the chosen option aligns with the family's values and the grieving journey.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ken Crass Memorial Home in Merrill, WI is a premier assisted living community that provides exceptional care and support for seniors. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community features a spacious dining room where residents can gather and enjoy delicious meals prepared by the staff. Each apartment is fully furnished, creating a cozy atmosphere for residents to call home. The beautiful garden provides opportunities for outdoor relaxation and socialization.
Housekeeping services are offered to ensure that the living environment remains clean and well-maintained. Additionally, move-in coordination is available to assist new residents in smoothly transitioning into their new homes.
Residents have access to telephone service as well as Wi-Fi/high-speed internet, allowing them to stay connected with loved ones and engage in online activities at their convenience.
The dedicated care team at Ken Crass Memorial Home provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive appropriate medical attention. Specialized care, such as diabetes diets and medication management, are provided based on individual needs. Meal preparation and service are offered along with consideration for special dietary restrictions.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities keep residents engaged and entertained within the community.
The location of Ken Crass Memorial Home offers convenience with several parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals nearby.
Overall, the Ken Crass Memorial Home provides a nurturing environment where seniors can thrive while receiving personalized care and enjoying a variety of amenities and services.
Ken Crass Memorial Home is located at 700B Eugene Street, Merrill, WI 54452 in Marathon County, Wisconsin
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