821 Twin Pines, Madison, WI 53704
For more information about senior living options: (844) 490-3973
The quality and care that Rem provides is amazing, focusing on each individual and their needs. Shaunte is the best.
The management is poor.Rem Twin Pines in Madison, Wisconsin is best suited for families that prioritize highly personalized, hands-on caregiving and want a team that treats residents as individuals with distinct histories, routines, and preferences. The setting rewards those who value daily attention to mood, mobility, and meaningful engagement rather than a one-size-fits-all approach. The care philosophy appears to lean into tailoring activities and meals, with staff listening closely to what residents want and adjusting plans accordingly. Within the feedback, the strongest praise centers on a staff ethos that memorializes each resident's individuality. Shaunte is singled out as a standout leader among the caregiving team, a reference point for families seeking warmth, consistency, and a person-centered style of care.
However, this community will feel less suitable for families that insist on flawless administration and predictability. Several reviewers flag poor management and hint at inconsistent leadership, suggesting that the care seen on the floor may not always be matched by a steady, well-coordinated administrative presence. When the governance layer struggles, it can ripple into care planning, scheduling, and communication - precisely the areas families rely on to keep a loved one safe and content. For residents who require a steady hand at the top, transparent policies, and proactive problem-solving from an administrator, alternatives with stronger operational cores are worth investigating. In short, the strongest care does not automatically translate into uniformly reliable operations here.
On the positive side, the standout feature is the quality of direct care. The staff's attention to each resident's needs is repeatedly described as remarkable, and the approach feels genuinely person-centered rather than task-oriented. When the team notes preferences, routines, and emotional cues, the response tends to be immediate and respectful. The sentiment that "Win with Rem" captures a belief that the right caregiver relationships can drive meaningful gains in well-being. Shaunte's leadership serves as a touchstone for the community's care culture, illustrating that when seasoned caregivers are empowered, residents receive consistent, warm, and responsive interaction. For families safeguarding the day-to-day experience - cozy moments during meals, restorative assistance with mobility, and thoughtful activity participation - these elements carry real weight.
Yet the most pressing risk remains the administrative side. Poor management is not a rumor but a pattern that shadows the care story, creating friction between frontline staff and the governance needed to align schedules, budgets, and care plans. The Network group context referenced in some feedback hints at a larger corporate structure that may dilute accountability or slow decision-making. When leadership falters, caregivers can feel unsupported, and families may confront slower responses to questions or changes in a loved one's condition. The result is a mixed experience: excellent one-on-one care in moments, but uneven consistency over time if the admin layer isn't actively sharpening processes, reinforcing expectations, and following through on commitments.
This is where the pros must be weighed against the cons with practical clarity. The exceptional direct care can offset some administrative rough edges for residents who prize daily warmth, individualized attention, and a respectful, responsive staff. However, the risk of inconsistent management means that care plans and routines can drift, or communication can become fragmented during weekends or shifts. Families with a strong preference for predictable operations should push for a defined care-coordination structure: a single point of contact, documented care plans, and guaranteed caregiver assignments. Before committing, request a meet-and-greet with the administrator and several frontline caregivers, and request a tour focused on how shifts are managed, how changes to care plans are communicated, and how concerns are escalated.
In sum, Rem Twin Pines is a solid option for those who value deeply personalized care and a caregiving culture that elevates individual needs above routine tasks. The care quality on the floor can be excellent, and a few staff members - most notably Shaunte - stand out as anchors of reliable, compassionate service. But families must be comfortable navigating a governance environment that has drawn criticism and require diligence in confirming that administrative practices align with daily experience. For those who cannot accept potential mismatches between frontline care and admin follow-through, alternatives with more consistent leadership merit serious consideration. A purposeful visit - observe interactions, question the administrator about care coordination, and verify how care plans are updated - will illuminate whether this community matches the family's tolerance for risk and their care-vision for a loved one.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dane County Regional (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rem Twin Pines in Madison, WI is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community boasts a spacious dining room where residents can enjoy delicious meals prepared by our professional staff. Each apartment is fully furnished, providing a comfortable and welcoming environment for residents to call home.
The community also features a beautiful garden and outdoor space, allowing residents to enjoy nature and relax outdoors. Housekeeping services are provided to ensure that each apartment is clean and well-maintained at all times. Residents have access to telephone services as well as Wi-Fi/high-speed internet, keeping them connected with their loved ones and the outside world.
At Rem Twin Pines, we prioritize the health and wellbeing of our residents. Our dedicated staff provides assistance with daily activities such as bathing, dressing, and transfers. We also offer medication management and coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they need.
We understand that dietary needs differ among individuals, which is why we provide diabetes diets, meal preparation and service, as well as special dietary restrictions upon request. Transportation arrangements for medical appointments are available, ensuring that residents can easily access necessary healthcare services.
Residents can also enjoy a variety of activities tailored to their interests and preferences with scheduled daily activities. For those who wish to explore the surrounding area, there are three cafes, nine parks, 18 pharmacies, 15 physicians' offices, 43 restaurants, two transportation options nearby along with two places of worship and one theater in close proximity.
At Rem Twin Pines in Madison, WI, we strive to provide an inclusive community where our residents can live comfortably while receiving the care they need. With our exceptional amenities and care services, we create an environment where seniors can thrive while enjoying their golden years.
Rem Twin Pines is located at 821 Twin Pines, Madison, WI 53704 in Dane County, Wisconsin
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