The Courtyard at Bellevue

Pros

• The people who work at the facility have a special calling and truly enjoy the residents.
• The husband feels that his wife is safe, well cared for, and happy at the facility.
• The community is kept very clean and well-maintained by caregivers.
• The staff has been helpful and supportive during difficult times.
• The facility is considered a safe place with caring staff by a grateful family.
• The retirement community offers spacious and comfortable apartments for residents.
• Some new nutritionist staff have resulted in slight improvements in food quality.

Cons

• The staffing is terrible - there are hardly any staff still here that were here when she first moved in.
• She does not like the food. There are always leftovers because she does not eat them.
• Her button was not even working for the longest time. That is the only way to get staff to come to the room for help so that was a big issue.
• The stealing that goes on is ridiculous. A lot of things that I sent with mom disappeared.
• The billing has been terrible. When you get an invoice there is no invoice # or any way to track it.
• We have been very disappointed and would not recommend them to other families.
• Over time, staff turnover was horrible and the complete lack of care, concern, and communication towards the end of her life was unspeakable!
• Heartland (hospice company) was the worst and forgot several times to give her morphine, resulting in her suffering.
• No one ever seemed to know if meds had been given or not.
• Courtyard refused to prorate the final bill and charged us for a full month while calling on the day of the funeral about moving out belongings even though rent had been paid through the month.
• They overbilled the insurance policy and it took several attempts to speak with the billing person to resolve issues.
• meals were poorly served and lacked quality due to bulk preparation and being warmed later by care giving staff, which is unsanitary.
• lack of consistent housecleaning services for individual resident rooms was a drawback.

Review

Courtyard Retirement Community has garnered mixed reviews from residents and their families. While some have praised the staff for their dedication and care, others have expressed dissatisfaction with several aspects of the facility.

One recurring issue highlighted by multiple reviewers is the high turnover rate among staff members. Several long-term residents noticed a significant decrease in the number of familiar faces since they first moved in. This constant change in personnel can disrupt the sense of familiarity and continuity that residents value in their living environment.

Another concern raised by one reviewer is the quality of food provided at Courtyard. Leftover meals were a common occurrence as one particular resident did not find them to her liking. Additionally, certain residents complained about missing personal belongings, suggesting potential theft within the community.

In terms of safety measures, one family member expressed disappointment regarding the functionality of alert buttons worn by residents. The reviewer claimed that their loved one's button was malfunctioning for an extended period, making it challenging to summon assistance when needed urgently.

The billing system at Courtyard also received criticism from a few reviewers. They noted that invoices lacked proper tracking information such as invoice numbers, making it difficult to keep tabs on payments and expenses incurred.

Despite these negative experiences, there are still positive aspects to consider. One family member commended Courtyard's staff for their patience and genuine enjoyment in caring for residents. This reviewer expressed confidence that their husband was safe, well-cared for, and genuinely happy within this community they now call home.

However, another family member had a contrasting experience towards the end of his mother-in-law's life at Courtyard. They lamented the decline in care quality as well as poor communication during her final days. The negligence resulted in multiple instances where medication was forgotten or improperly administered. Furthermore, inadequate service was provided by a hospice company recommended by Courtyard.

While some reviewers mentioned issues with cleanliness and meal services, others declared satisfaction with their overall experience at Courtyard. The retirement community offers spacious one-bedroom apartments with the option for residents to have a full kitchen. However, consistent individual room cleaning services are reportedly lacking, with caregivers primarily responsible for maintaining cleanliness in common areas.

It is worth noting that recent hires in the nutritionist staff have slightly improved the food quality at Courtyard. However, there is still room for improvement in terms of sanitary food handling procedures and overall dining experience.

In conclusion, reviews of Courtyard Retirement Community reflect a mix of positive and negative experiences. While some reviewers have had positive interactions with staff members and feel their loved ones are safe and content, others have expressed concerns about staff turnover, food quality, billing practices, and inadequate care towards the end of life. It appears that improvements have been made in certain areas such as hiring new nutritionists, but challenges remain for Courtyard to address these issues fully to provide an optimal living experience for their residents.

This part of Green Bay, Wisconsin offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. With several parks nearby, such as Christa McAuliffe Park and Farlin Park, there are plenty of opportunities for outdoor recreation and leisurely walks. Additionally, there are numerous dining options within a short distance, including Uncle Mike's Bake Shoppe and Culver's. Access to healthcare is convenient with several physician offices, hospitals, and pharmacies located nearby. For entertainment, Green Bay East Cinema is just a mile away. Overall, this neighborhood provides a convenient and comfortable environment for seniors seeking a well-rounded community to call home.

Parks

• Christa McAuliffe Park (0.2 miles)
• Dog Walking Street (0.9 miles)
• Farlin Park (3.2 miles)

Restaurants

• Uncle Mike's Bake Shoppe (0.5 miles)
• Culver's (0.6 miles)
• Anduzzis East (0.8 miles)
• Applebee's (1.7 miles)
• Escapades (1.9 miles)
• Highland Pub & Grill (1.9 miles)
• McDonald's (1.9 miles)

Physicians

• Donald Massenburg, MD, PhD (0.5 miles)
• Prevea Clinic (0.5 miles)
• Rai Ashok Prevea Orthopedics (0.5 miles)
• Forefront Dermatology Green Bay, WI - Superior Road (0.6 miles)
• Timothy W Lineberry MD (0.7 miles)
• Aurora Occupational Health & Wellness (0.7 miles)
• Vince Lombardi Cancer Clinic (1.2 miles)

Theaters

• Green Bay East Cinema Green Bay, Wi (1 miles)

Hospitals

• Aurora BayCare OB/GYN (1.1 miles)
• ABMC - Security Office (1.4 miles)
• Aurora BayCare Emergency Department (1.4 miles)
• Abmc - Nicu (1.4 miles)
• ABMC Resource Library (1.4 miles)
• Abmc - Icu (1.5 miles)
• Brown County Community Treatment (1.8 miles)

Pharmacies

• Aurora Pharmacy (1.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Aurora Pharmacy (2.4 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Cafes

• Panera Bread (1.8 miles)
• Julie's Cafe & Catering (2.6 miles)
• Starbucks (3.8 miles)

Places of Worship

• Spring Lake Church (3.7 miles)