Home Instead - Green Bay, WI

Pros

• The Green Bay office staff are fantastic to work with and provide 24/7 coverage.
• The care team is stable and quick to arrange substitute caregivers when needed.
• Caregivers are compassionate and empower clients to feel in control of their daily lives.
• The facility is beautiful and welcoming.
• Home Instead provides a valuable service that helps maintain the well-being of families' loved ones.
• Management and schedulers do their best to fulfill families' wishes.
• The office staff offer a strong, supportive system.
• Caregivers are friendly, professional, and genuinely caring, often forming bonds with families.
• Clients experience peace of mind knowing their loved ones are cared for at home.
• The caregivers and staff are patient, kind, and respectful, leaving lasting positive memories.

Cons

• They felt the agreement terms were unclear and warned that signing could lead to a higher rate.
• They were told a rate of 16.50 for 24-hour care, but the card indicated the caregiver had to sleep at least six hours, leading to higher billing.
• They were shocked to see the bill rise to 20.50 per hour because the caregiver did not get a solid six hours of sleep.
• They described the billing loopholes as questionable and a scam.
• They incurred an unexpected $1,632.50 in additional costs.
• They found it hard to let caregivers into their home and felt their personal space was invaded.
• They advised others to shop around and be careful.

Review

The Green Bay office of Home Instead has earned a strong reputation for being a reliable and compassionate partner in in-home care. Across many heartfelt reviews, families describe 24/7 coverage that has been steady and dependable since March 1, with a core team that is stable but ready to bring in a substitute caregiver when needed. The caregivers are repeatedly praised for their compassion and for allowing the person receiving care to feel like they are in charge of daily routines, even though the caregivers are the ones guiding and managing the day-to-day activities. This balance of respect and support appears to be a hallmark of the service, helping to preserve dignity while ensuring consistent, hands-on assistance.

Families speak highly of the environment and the organization as a whole. The office is described as beautiful and welcoming, a setting that mirrors the warmth shown by the caregivers. The care provided is framed as valuable to the overall well-being of parents and other loved ones, with management and schedulers doing their best to accommodate family wishes and schedules. The sentiment is one of gratitude for a service that not only meets practical needs but also enhances the emotional and social well-being of both the clients and their families.

Many reviewers highlight the long-standing commitment of the caregivers, including personal growth and meaningful connections that develop over months and years. One caregiver notes they have been with Home Instead for a decade, expressing satisfaction in their work and the chance to learn alongside clients - gaining insights into history, life challenges, and the process of education. The cross-generational exchange and the sense of purpose that comes from making someone's day better are described as extremely rewarding, underscoring how the role can be both professionally fulfilling and deeply personal.

Specific stories reveal how Home Instead supports daily life in practical and heartfelt ways. For example, a weekly caregiver named Jean is described as reliable and capable, able to handle tasks that have become difficult for the aging clients to manage alone. She helps with routines, drives to appointments, and even assists with transporting a cat to the vet and preparing meals. The caregiver's attentiveness to the husband's dementia, including small acts of kindness and attention to his appearance, is highlighted as something that lifts the spirits of the entire household. There is a strong sense of partnership and companionship, with clients looking forward to the caregiver's visits as both practical help and valued companionship.

The service is portrayed as more than just assistance; it is a support system that people rely on to keep their loved ones safe, engaged, and connected to their own lives. Families speak of the ease of the sign-up process, the quick placement of caregivers, and the sense that the team truly becomes part of the family. They recount how caregivers anticipate needs, identify issues that others might miss, and create routines that feel natural and comfortable for everyone involved. The phrase "Keepers" appears in several accounts, illustrating the deep care and respect shown toward loved ones and the enduring relationships that develop between families and the care team.

There is a strong emphasis on the staff's interpersonal skills and the genuine warmth they bring to the role. Commentators note that caregivers interact with clients and their families with humor, gentleness, and professionalism, contributing to a calmer, more hopeful atmosphere in the home. The office staff and broader Home Instead team are described as knowledgeable, supportive, and encouraging, providing a reliable backbone to the care experience. In several accounts, the family's stress level decreases dramatically after care begins, as they gain confidence that their loved one is in capable, caring hands and that daily life can continue with a sense of normalcy and dignity.

Of course, not every detail is perfect in every account. One strong caution appears about the billing agreement: a reviewer warns to be careful when signing the contract, alleging that the rate disclosed at signing differed from the eventual bill. They recount a stated rate of 16.50 per hour for 24-hour care, with an expectation of six hours of sleep, but then saw a bill around 20.50 per hour due to interruptions during sleep time. The reviewer describes this as a scam and notes that the billing loopholes were costly and unexpected. They emphasize shopping around and understanding the terms clearly, while also acknowledging that the majority of caregivers were excellent. This caveat serves as a reminder to prospective families to thoroughly review contracts and ask pointed questions about sleep time, billing increments, and any stipulations that could affect the final charges.

Amid the occasional concern, the overarching message across the collection of experiences is one of gratitude and trust. Families speak of a blessing - the feeling that Home Instead has helped preserve independence for loved ones, maintained safety at home, and created opportunities for meaningful, enjoyable life experiences even as health challenges evolve. The caregivers' dedication - patient, kind, and thoughtful - along with the responsive, supportive office staff, has left a lasting impression: a community characterized by respect, personal attention, and a shared commitment to making life better for both clients and their families. The stories culminate in a collective sense of peace, gratitude, and a genuine belief that Home Instead has become an indispensable partner in caregiving and family life.

This part of Green Bay, Wisconsin offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants, cafes, pharmacies, physicians, places of worship, hospitals, and parks within close proximity, residents can easily access necessary services and enjoy leisure activities. The presence of reputable healthcare facilities such as Bellin Memorial Hospital and St Vincent Hospital ensures quality medical care for seniors. Additionally, the peaceful surroundings of Heritage Hill State Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood presents a desirable location for senior living with accessible resources and a welcoming community atmosphere.

Restaurants

• IHOP (0.1 miles)
• Old Chicago (0.1 miles)
• McDonald's (0.3 miles)
• Golden Corral (0.4 miles)
• El Sarape (0.5 miles)
• Noodles & Company (0.5 miles)
• Applebee's (0.6 miles)

Pharmacies

• Custom Health Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Bellin Health Pharmacy Ashwaubenon (1.7 miles)
• CVS In The Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (0.4 miles)

Cafes

• Panera Bread (0.4 miles)
• Oak Street Cafe (2.4 miles)
• Starbucks (2.4 miles)
• The Exchange Coffee, Mercantile, & Eatery (2.6 miles)
• Starbucks (2.7 miles)
• Sky World Coffee And Custard (2.8 miles)

Physicians

• Michaud Andrea - Aegis Aesthetics Baycare Clinic Plastic Surgery (0.4 miles)
• Bay Oral & Maxillofacial Surgery (0.4 miles)
• Prevea Sports Medicine (0.6 miles)
• Green Bay Vein Center (0.7 miles)
• Bellin Health Titletown Sports Medicine and Orthopedics (1.2 miles)
• Green Bay Radiology SC (1.2 miles)
• Mehul Mahendra Doshi (1.2 miles)

Places of Worship

• Nativity Of Our Lord Parish (0.4 miles)
• Old St Joseph Church (2.8 miles)

Hospitals

• Bellin Memorial Hospital (1.8 miles)
• St Vincent Hospital (2.5 miles)
• Mason Manor Retirement Cmnty (2.7 miles)
• St Vincent Hospital (3 miles)
• St Vincent's NICU (3 miles)
• HSHS St. Vincent Hospital (3.1 miles)

Parks

• Heritage Hill State Park (2.1 miles)
• Sand Acres Park (2.9 miles)

Transportation

• Jet Air Group (2.5 miles)
• Uber/Lyft Waiting Lot (3 miles)