Home Instead - Spokane, WA

Pros

• The caregivers at Home Instead are consistently described as amazing, helpful, and compassionate, providing peace of mind to families.
• Families appreciate the responsive and professional support from both the office staff and caregivers, making the care experience feel like a blessing during challenging times.
• Clients commend the seamless setup of services and quick response times from the Home Instead team, ensuring loved ones receive timely assistance when needed.
• Many reviewers highlight the personal touch, stating that caregivers have become wonderful companions for their elderly family members, enhancing their quality of life at home.
• The sense of family within the company is frequently mentioned, with employees feeling welcomed and appreciated in their roles while providing care to clients.

Cons

• The caregiver sent by the agency was described as horrible, doing nothing to help and often seen texting or sleeping instead of providing care.
• There was little to no communication with the administration after the initial assessment, leading to issues in care consistency and team collaboration.
• The lack of training for caregivers in essential skills such as handling catheters and patient mobility was noted as a deficiency.
• A caregiver had been leaving early and changing hours, resulting in the client being left alone despite having paid for full-time service.
• Overall dissatisfaction with one specific caregiver led a family member to terminate their services entirely.

Review

Home Instead Senior Care has garnered a multitude of positive reviews from families and caregivers alike, highlighting the remarkable quality of service and compassionate care they provide to their clients. Many families have expressed their gratitude for the assistance offered by Home Instead during challenging times, particularly for elderly relatives who require support as their health declines. The caregivers are consistently praised for being attentive, reliable, and kind, providing not only essential personal care but also companionship that enriches the lives of their clients.

One of the significant advantages noted by numerous reviewers is the flexibility in service provided by Home Instead. Families are appreciative of how the agency accommodated reduced hours while they navigated insurance requirements, demonstrating a commitment to working collaboratively with clients to meet their needs. Whether it’s managing medication schedules or ensuring safety to prevent falls, caregivers have become invaluable partners in maintaining peace of mind for families. One client shared how grateful they were not to worry about their loved one forgetting medications or being alone during crucial moments.

The level of professionalism exhibited by both caregivers and administrative staff is another recurring theme in these testimonials. Families reported positive experiences with office personnel who quickly set up necessary services after initial contact. One review recounted an instance where a business owner made it a priority to meet a client’s mother personally, showcasing empathy towards families dealing with long-distance caregiving challenges. This proactive approach put family members at ease knowing that proper care was arranged swiftly when it was most needed.

In terms of caregiver performance, many reviews highlighted outstanding individuals who excelled in connecting with clients despite difficult circumstances. For example, some caregivers successfully won over challenging personalities through patience and cheerful dispositions—traits that greatly eased the burden on apprehensive family members. It’s clear that Home Instead prioritizes matching suitable caregivers with specific client needs as part of its core mission, promoting positive relationships between clients and staff.

However, while most feedback was overwhelmingly positive, there were also constructive criticisms regarding certain aspects of communication and training within the agency. Some families noted gaps in communication between administration staff and caregivers once assessments were completed. There were suggestions for additional training opportunities for caregivers regarding specialized skills such as catheter care or managing patients experiencing pain—areas where heightened expertise could significantly improve service quality.

Caregivers themselves shared enthusiastic endorsements about working at Home Instead Senior Care as well. Employees commended the supportive work environment cultivated by management which encourages open dialogue about concerns and fosters growth opportunities within the organization. Their accounts reflect an underlying culture defined by mutual respect among employees and dedication toward providing compassionate support to clients—a critical element that shines through in many reviews.

Ultimately, Home Instead embodies a sense of family—both within its team atmosphere and through the personalized care extended to clients—and this familial spirit resonates strongly with those who utilize its services. As reflected in numerous testimonials indicating heartfelt appreciation for compassionate caregivers and responsive office personnel alike, it is evident that Home Instead is dedicated not only to delivering essential care but also ensuring that every interaction leaves clients feeling valued and respected amidst often overwhelming circumstances.

This area of Spokane, Washington, offers a range of amenities and services that may be attractive to seniors looking for a convenient and accessible neighborhood. With several medical facilities nearby including physicians, pharmacies, and hospitals such as Providence Holy Family Hospital and Spokane Va Medical Center, residents can easily access healthcare services. Additionally, there are various cafes, restaurants, and parks within close proximity, providing opportunities for socializing and leisure activities. The Regal Northtown Mall theater is also nearby for entertainment options. Public transportation through the Spokane Transit Authority Sta is available for those who prefer not to drive. Overall, this neighborhood provides a mix of medical care, dining options, recreational opportunities, and convenient transportation for seniors seeking a well-rounded community in which to live.

Physicians

• Garland Vision Source (0.9 miles)
• NorthSide Vision Center (1.2 miles)
• North Spokane Women's Health (1.4 miles)
• The Doctors Clinic (1.5 miles)
• The Psychiatry Group (1.5 miles)
• Spokane Orthopedics (1.5 miles)
• Eye Consultants (1.5 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Little Garden Cafe (1.3 miles)
• Hold Your Grounds Espresso (2.3 miles)
• Dutch Bros Coffee (2.5 miles)
• Atticus Coffee & Gifts (2.9 miles)
• Browne's Bistro (3.1 miles)

Restaurants

• Burger King (1 miles)
• Zip's Drive In (1 miles)
• The Swinging Doors (1.1 miles)
• McDonald's (1.1 miles)
• McDonald's (1.2 miles)
• Tecate Grill (1.2 miles)
• China Dragon Restaurant (1.2 miles)

Pharmacies

• Rosauers Supermarkets (1.1 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.4 miles)
• Professional Center Pharmacy (1.6 miles)
• Yoke's Fresh Markets (1.6 miles)
• Medicine Shoppe (1.7 miles)
• Reliant Rx (1.9 miles)

Parks

• Franklin Park (1.1 miles)
• Corbin Park (1.5 miles)
• Webster Park (1.5 miles)
• Indian Trail Park (2.1 miles)
• Ice Age floods Playground (2.6 miles)
• The United States Pavilion, Expo '74 (2.8 miles)
• Riverfront Park (2.9 miles)

Theaters

• Regal Northtown Mall (1.3 miles)

Hospitals

• Providence Holy Family Hospital Anti Coag Unit (1.4 miles)
• Spokane Va Medical Center (1.9 miles)
• VA Medical Center (1.9 miles)
• Providence Holy Family Hospital (2.8 miles)
• Seattle Childrens Hospital (3.1 miles)

Transportation

• Spokane Transit Authority Sta (3.1 miles)

Places of Worship

• Prince of Peace Lutheran (3.2 miles)