Highline Internal Medicine

Pros

• Dr. Santos is described as by far the best of all doctors encountered.
• Dr. Maurice is a very gentle doctor with excellent diagnosis and care, and his staff are professional.
• The team is praised for being friendly, patient, and thorough in explanations.
• Dr. Maurice is a great listener who takes the time to explain conditions clearly.
• The overall experience with Dr. Maurice and his clinic is fantastic, with knowledgeable staff addressing questions.
• Dr. Santos is kind, listens, and helps map out a plan.
• Dr. Maurice's holistic approach is credited with successful outcomes.
• The staff are consistently described as professional, helpful, and caring.

Cons

• The reviewer described the receptionist as rude and refusing to schedule an Aspire device appointment due to insurance, even when paying out of pocket.
• The reviewer said the receptionist was rude, hung up, and unprofessional for not answering questions.
• The reviewer claimed the staff were disrespectful and that Dr. Santos wouldn't listen, allegedly causing permanent tinnitus and giving a wrong diagnosis.
• The reviewer accused the clinic of being a money scam that prioritizes insurance billing and unnecessary tests over helping patients.
• The reviewer stated the doctor did not listen to concerns about sudden hearing loss and discounted the patient's accounts, offering no preventive treatment.
• The reviewer asserted the doctor did not address current illness symptoms and failed to check lymph nodes or lungs.
• The reviewer felt distressed after the appointment, crying and feeling unheard.
• The reviewer claimed the doctor admonished them for advocating for themselves, implying bias against a young woman.

Review

The collection of patient experiences paints a picture of two doctors who are widely respected for their medical skill and thoughtful approach, alongside a practice environment that sometimes frictions with patients over logistics and insurance. Across many accounts, Dr. Santos and Dr. Maurice emerge as physicians who are highly regarded for their expertise, thoroughness, and willingness to engage patients in their own care. Yet there are also recurring reminders that not every encounter goes smoothly, especially when it comes to front-desk interactions, insurance questions, and how urgent concerns are addressed.

Several testimonials center on Dr. Peter Maurice, consistently described as patient, attentive, and exceptionally clear in explaining conditions and treatment plans. Patients repeatedly note that he takes his time, listens carefully, and educates them so they can participate in decision-making about their care. One reviewer calls him "THE BEST," praising his calm demeanor and the impressive outcome after a facial wound that closed successfully. Others describe him as "very thorough" and "great listener," with staff described as "very good too." The impression is of a clinician who combines technical skill with strong communication, offering reassurance while ensuring patients understand what's happening and why. For some, his approach extends beyond a single visit: he is credited with comprehensive care that spans evaluation, diagnosis, and follow-up, as well as surgical work such as a tonsillectomy, which one patient attributes to his knowledge and clear explanations. The overall sentiment is one of confidence in both his expertise and his approach to patient partnership.

Dr. Santos also receives a substantial amount of praise, with several reviews highlighting kindness, listening, and the ability to formulate viable plans. A number of patients describe him as a compassionate and knowledgeable physician who explains options clearly and reassures them. One review emphasizes his listening and the practical, actionable guidance he provides. In many cases, patients express gratitude for the care they received and the sense that they were treated with respect and thorough attention. The positive remarks about Dr. Santos reinforce the sense that, when circumstances align, he is a physician who can offer thoughtful diagnoses and workable strategies for managing complex concerns.

The patient experiences extend beyond the physicians themselves to the overall clinic environment, where staff are frequently described as friendly, professional, and efficient. Several accounts specifically commend the scheduling staff, the warmth of reception, and the attentive care delivered during visits. For instance, patients mention a hearing-test technician who was thorough and supportive, helping them understand procedures and devices to protect their hearing. The sense of a well-functioning team is reinforced by comments about punctuality and the general efficiency of visits, with some patients noting that being seen on time is a rare but appreciated benefit.

However, not all encounters reflect this high standard of care. A recurring thread in the reviews is friction with front-desk staff, particularly surrounding insurance and payment issues. One patient describes a receptionist who would not schedule an appointment because their insurance would not cover the Aspire device for sleep apnea, despite the patient's willingness to pay out of pocket. The reviewer characterized the interaction as rude and dismissive, signaling a strong dissatisfaction with how administrative matters were handled. Another review explicitly calls out a rude receptionist who hung up during an inquiry about ear cleaning and insurance, labeling the experience "unprofessional and dismissive." A further strongly worded critique condemns a front-desk environment as "very disrespectful," reflecting a sense that logistical and financial concerns overshadow the medical relationship for that patient.

This tension between excellent medical care and disappointing administrative interactions becomes sharper in the most critical review. One patient, who portrays a deeply troubling experience, accuses Dr. Santos of not listening and of providing a wrong diagnosis that led to permanent ringing in the ear. The account alleges a failure to listen to the patient's experience of sudden hearing loss and a lack of thorough examination, with specific concerns about not checking lymph nodes, lungs, or other indicators of the current illness. This reviewer portrays a sense of being dismissed because of age, gender, or insurance status, alleging that the clinician prioritized cost considerations over patient concerns. The review also describes distress around insurance-related delays and the perception that other clinicians in the same clinic were more willing to engage only when money and coverage allowed it. The emotional impact is clear: after the appointment, the patient cried in a parking lot and felt drained by what they perceived as a dismissive and non-listening encounter.

Amid these divergent experiences, a common thread is the importance of advocacy and validation. Several reviewers emphasize that patients appreciate doctors who encourage self-advocacy and empower them with information, while others express frustration when they feel their self-advocacy is met with indifference or misdiagnosis. In particular, some reviews highlight Dr. Maurice's emphasis on patient involvement and education as a very positive aspect of care, while others recount situations where patients felt their concerns - such as sudden hearing loss or current respiratory symptoms - were not adequately assessed or addressed during the visit. This range underscores the reality that expert medical knowledge must be paired with attentive listening and thorough physical examination to ensure every patient feels heard and properly cared for.

Taken together, the comments reveal a clinic environment where two highly capable doctors are often praised for competence, clarity, and compassionate patient communication, earning trust and gratitude from many patients. The staff and administrative elements can significantly color the overall experience, with numerous positive notes about friendliness and efficiency, alongside recurring criticisms of rude or dismissive front-desk interactions and frustrations around insurance barriers. The most important takeaway is the broad spectrum of patient experiences: for many, these clinicians offer outstanding care that improves health outcomes and instills confidence; for others, frustrations with the administrative side of care can overshadow the medical expertise and leave patients feeling unheard or undervalued. It is clear that when the clinical team can align seamlessly with supportive front-desk service, the experience across visits is markedly stronger, reinforcing the value of both medical excellence and patient-centered communication.

This part of Seattle, Washington, offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents have access to quality healthcare options. There are also a range of restaurants and cafes for dining out or grabbing a cup of coffee with friends. The area is home to several parks where seniors can enjoy outdoor activities and nature walks. Additionally, transportation options are convenient with the Seattle-Tacoma International Airport nearby. Overall, this part of Seattle provides a mix of resources and recreational opportunities that could make it a desirable location for older individuals looking for a vibrant community to call home.

Physicians

• Three Tree Women's Clinic (0.9 miles)
• Island Family Medicine (5.4 miles)
• King LASIK (6.1 miles)
• Northwest Foot And Ankle Center, PS (6.7 miles)
• Valley Medical Center, Rehab Services Pt Ot Therapy (7.2 miles)
• Kent Eye Clinic (7.6 miles)
• Kosnoski Eye Care (8.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Bartell Drugs (1.7 miles)
• Walgreens (3.8 miles)
• Bartell Drugs (3.8 miles)
• Saars Marketplace And Saars Super Saver (4.2 miles)
• Bartell Drugs - Ebt (4.8 miles)

Restaurants

• El Rinconsito (1.5 miles)
• Seattle Taproom (2.6 miles)
• 13 Coins (2.9 miles)
• Sharps Roasthouse (2.9 miles)
• Denny's (2.9 miles)
• Auntie Irene's Coffee Shop (3.6 miles)
• Azteca Mexican Restaurants (4.4 miles)

Cafes

• Starbucks (1.6 miles)
• Floret (2.6 miles)
• Dutch Bros Coffee (6.7 miles)
• Starbucks (6.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)
• The Flora Bakehouse (7.6 miles)

Parks

• Ed Munro Seahurst Park (2.2 miles)
• North SeaTac Park (3.7 miles)
• Johnson Pit #30, Earthworks Park (4.3 miles)
• Saltwater State Park (5.2 miles)
• Lincoln Park (6 miles)
• Fairmount Playground (7.4 miles)
• Emma Schmitz Memorial Overlook (8.3 miles)

Transportation

• Alaska Airlines Seattle Lounge - North Satellite (2.5 miles)
• Concourse C (2.5 miles)
• Concourse B (2.5 miles)
• North Satellite (2.5 miles)
• Alaska Lounge (2.5 miles)
• Delta SkyClub A-B (2.5 miles)
• Seattle-Tacoma International Airport (SEA) (2.5 miles)

Theaters

• AMC Kent Station 14 (7.2 miles)

Places of Worship

• Holy Spirit Parish (7.3 miles)

Hospitals

• Providence Mount St. Vincent - Seattle (7.7 miles)