Highline Internal Medicine in Seattle, WA

Pros

• Dr. Santos is by far the best doctor among those the patient encountered during their cancer journey.
• Dr. Maurice is a very gentle doctor with excellent diagnostic care, and his staff are very professional.
• Dr. Peter Maurice is amazing and takes his time explaining things, and his staff are very good.
• Dr. Santos listened to concerns and treated the problem effectively; they were very thorough.
• The staff are fantastic and friendly; the doctor explains clearly and helps create a plan.
• Dr. Maurice is a great listener and knowledgeable.
• Dr. Maurice takes the time to explain conditions and ensure understanding; he is very thorough.
• The patient is consistently pleased with visits to Dr. Maurice, who seems focused on solving medical problems and concerns.
• The service and attitude are excellent, and the staff are lovely.
• Dr. Santos is kind and listens to patients to develop a plan.
• The overall experience was fantastic; the staff were friendly and efficient, and Dr. Maurice was knowledgeable and attentive.
• Dr. Maurice is the best, with caring, thoughtful, and intelligent approach; excellent results.

Cons

• The receptionist refused to schedule an appointment because the insurance wouldn't cover it and was extremely rude.
• The reviewer warned others not to go there, describing the staff as disrespectful and the doctor as not listening and giving a wrong diagnosis.
• The clinic was accused of prioritizing money over patient care and pressuring patients based on insurance.
• The doctor did not check the patient's lymph nodes or listen to the lungs, leaving them feeling sick and neglected.
• The doctor dismissed the patient's concerns and discounted her experience with hearing loss.
• The patient left the appointment in tears, feeling unheard and emotionally drained.
• Another doctor allegedly refused to see the patient after learning there was no health insurance, deeming them too expensive.

Review

This community is best suited for Seattle-area adults who need specialized ENT care with a strong emphasis on hearing, sinus health, and integrative, patient-centered problem solving. The two physicians most frequently cited - Dr. Maurice and Dr. Santos - are recognized for taking time to map out a clear plan, explain the reasoning behind diagnoses, and partner with patients in making decisions. The practice consistently earns high marks for clinical capability and the practicality of its approach, with patients reporting tangible results from treatments, surgeries, and comprehensive testing. It is especially well-suited for those facing complex or chronic ENT concerns where a thoughtful, detail-focused evaluation can drive meaningful improvement.

Who may want to consider alternatives? Price or front-desk consistency can be decisive for some families. A few reviews point to frustrating experiences with administrative staff, including a receptionist who was perceived as rude and unhelpful regarding scheduling or coverage questions. Another client described feeling dismissed or misaligned with a doctor on a particular issue, highlighting the risk that administrative friction or mismatched bedside style can undermine the overall experience. For those who prioritize uniformly neutral customer service across every touchpoint, or who need a broader, general internal medicine experience beyond ENT, exploring other clinics may be prudent. And for patients seeking a strictly brisk, transactional visit, the depth of engagement here can feel slower.

The strongest pros - clinical depth, clear communication, and a partnership approach - strongly offset the main drawbacks for most patients. Dr. Maurice's practice is repeatedly described as thorough, attentive, and decisively focused on root causes rather than quick fixes. Patients laud his ability to explain inner-ear mechanics, discuss options in plain language, and involve them in the plan, which translates into greater confidence and adherence. Dr. Santos is frequently praised for listening, thoroughness, and the kindness with which she conducts assessments. The staff's overall professionalism and efficiency supports reliable testing, imaging coordination, and prompt scheduling when urgent issues arise. For families navigating long-term management of ENT conditions, these strengths are a compelling value proposition.

There is a meaningful caveat tied to the less frequent negative feedback. While the medical talent and care quality are consistently highlighted, a subset of experiences centers on interactions with reception or on perceived misalignment between diagnosis and a patient's own observations. Such accounts underscore the reality that administrative tone and documentation accuracy can shape overall satisfaction as much as clinical outcomes. Still, the pattern of praise for the doctors - especially their willingness to listen, educate, and follow through - tends to eclipse these concerns when evaluating overall risk versus reward. Prospective patients should consider addressing expectations up front: confirm upfront what is covered, who will be involved in the visit, and how questions will be handled during and after the appointment.

For practical decision-making, prioritize the clinicians who repeatedly earn trust for their explanations and collaborative care. Book with Dr. Maurice for inner-ear and sinus concerns or with Dr. Santos for related ear, nose, and throat issues. Prepare questions in advance and request a step-by-step outline of tests, treatments, and timelines. If a non-covered device or service is involved, verify pricing and authorization early to avoid surprises at the point of service. The clinic has shown reliability in accommodating urgent visits and coordinating follow-up testing, which is a meaningful advantage for ongoing, complex conditions. This combination of expertise and organized care makes a strong case for choosing this practice when the need is for high-caliber ENT management.

Bottom line: Highline Internal Medicine stands out for patients who require rigorous ENT expertise delivered through patient-centered communication and a collaborative care style. For adults dealing with hearing loss, vertigo, sinus disease, or related ENT concerns, the practice offers a rare blend of surgical competence, educational rapport, and proactive problem-solving that can produce durable improvements. Those who prize cost predictability, consistently neutral front-desk interactions, or who need a broader internal medicine footprint may want to explore alternatives. In the right circumstances, though, this clinic's medical leadership, reliability, and willingness to educate patients empower families to make informed, effective decisions about long-term ENT health.

This part of Seattle, Washington, offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents have access to quality healthcare options. There are also a range of restaurants and cafes for dining out or grabbing a cup of coffee with friends. The area is home to several parks where seniors can enjoy outdoor activities and nature walks. Additionally, transportation options are convenient with the Seattle-Tacoma International Airport nearby. Overall, this part of Seattle provides a mix of resources and recreational opportunities that could make it a desirable location for older individuals looking for a vibrant community to call home.

Physicians

• Three Tree Women's Clinic (0.9 miles)
• Island Family Medicine (5.4 miles)
• King LASIK (6.1 miles)
• Northwest Foot And Ankle Center, PS (6.7 miles)
• Valley Medical Center, Rehab Services Pt Ot Therapy (7.2 miles)
• Kent Eye Clinic (7.6 miles)
• Kosnoski Eye Care (8.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Bartell Drugs (1.7 miles)
• Walgreens (3.8 miles)
• Bartell Drugs (3.8 miles)
• Saars Marketplace And Saars Super Saver (4.2 miles)
• Bartell Drugs - Ebt (4.8 miles)

Restaurants

• El Rinconsito (1.5 miles)
• Seattle Taproom (2.6 miles)
• 13 Coins (2.9 miles)
• Sharps Roasthouse (2.9 miles)
• Denny's (2.9 miles)
• Auntie Irene's Coffee Shop (3.6 miles)
• Azteca Mexican Restaurants (4.4 miles)

Cafes

• Starbucks (1.6 miles)
• Floret (2.6 miles)
• Dutch Bros Coffee (6.7 miles)
• Starbucks (6.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)
• The Flora Bakehouse (7.6 miles)

Parks

• Ed Munro Seahurst Park (2.2 miles)
• North SeaTac Park (3.7 miles)
• Johnson Pit #30, Earthworks Park (4.3 miles)
• Saltwater State Park (5.2 miles)
• Lincoln Park (6 miles)
• Fairmount Playground (7.4 miles)
• Emma Schmitz Memorial Overlook (8.3 miles)

Transportation

• Alaska Airlines Seattle Lounge - North Satellite (2.5 miles)
• Concourse C (2.5 miles)
• Concourse B (2.5 miles)
• North Satellite (2.5 miles)
• Alaska Lounge (2.5 miles)
• Delta SkyClub A-B (2.5 miles)
• Seattle-Tacoma International Airport (SEA) (2.5 miles)

Theaters

• AMC Kent Station 14 (7.2 miles)

Places of Worship

• Holy Spirit Parish (7.3 miles)

Hospitals

• Providence Mount St. Vincent - Seattle (7.7 miles)