Highline Internal Medicine in Seattle, WA

Pros

• Dr. Holst is attentive and effective in addressing cochlear implant concerns.
• Dr. Holst is a consummate professional who takes the time to understand patients’ concerns.
• The practice is a good place with happy staff and patients.
• Dr. Santos is highly helpful and attentive.
• Dr. Maurice is a gentle, thorough, and knowledgeable doctor with a professional staff.
• The team around Dr. Maurice is accommodating, friendly, and thorough.
• Dr. Maurice explains complex ear issues clearly and makes patients feel understood.
• Patients consistently report that Dr. Maurice is patient, kind, and thorough.
• The staff are friendly, professional, and efficient.
• The experience at the clinic is fantastic, with knowledgeable and attentive doctors.
• Dr. Maurice is one of the best doctors, who listens, explains, and educates.
• Dr. Santos is kind, thorough, and reassuring.
• The practice is professional, informative, and helpful.
• Dr. Maurice’s office staff are remarkable in kindness and knowledge.
• Patients would recommend Dr. Maurice and this practice to friends and family.

Cons

• The reviewer notes that the receptionist was rude and would not schedule an appointment because the insurance wouldn’t cover it.
• The reviewer warned others not to go there, describing the staff as very disrespectful and accusing the clinic of prioritizing profits over patient care.
• One patient stated that the doctor would not listen to concerns about sudden hearing loss and gave a wrong diagnosis, leaving them feeling unheard.
• A caller described the receptionist as unprofessional, who hung up on them during an inquiry about ear cleaning and insurance.
• Another patient left the appointment in tears, feeling dismissed and that their illness was not being addressed.

Review

This community is best suited for adults who need highly attentive ENT-focused care and who prize a doctor-led approach that provides deep explanations and a willingness to explore multiple diagnostic paths. The reviews consistently spotlight specialists who take time to listen, diagnose, and lay out clear, understandable options. Patients dealing with hearing concerns, sinus and nasal issues, allergies, vertigo, or related ENT conditions will likely benefit from a practice that combines thorough testing with guidance on next steps, often including recommended imaging, allergy testing, and, when appropriate, surgical or procedural interventions. The strongest footing here comes from clinicians who partner with patients, explaining the causes, the likely trajectories, and the decision points so families can participate actively in choosing a course of care.

Those who may want to consider alternatives are families prioritizing uniformly seamless administrative experiences or rock-solid consistency across every staff encounter. A standout strength is the clinical excellence, but at least one review flags a rude receptionist and another notes friction around scheduling and insurance coverage. For families who place a premium on uniformly courteous front-d desk service, predictable appointment logistics, and straightforward billing, there are other options that may feel more consistently smooth from first contact through follow-up. In short, this practice’s medical prowess is clear, but the customer-service thread can be uneven, and that matters when coordinating care around work, school, or caregiving duties.

The primary pros cluster around the clinicians’ capabilities and their approach to care. The physicians are described as exceptionally thorough, patient-focused, and adept at translating complex medical information into practical steps. The most consistent praise centers on listening, taking time to explain conditions, and presenting multiple treatment paths rather than rushing to a single solution. This translates into real value for patients facing persistent or chronic ENT issues, where understanding the why and the how matters as much as the what. Strong surgical and non-surgical options, combined with a culture of education and collaboration, help families feel confident that choices are made with their long-term well-being in mind.

Against those strengths, the main drawbacks are administrative inconsistencies and isolated experiences of disengagement. A minority of reviews recount encounters with rude or inattentive front-desk staff, and a few patients felt unheard during critical discussions about urgent symptoms or diagnostic decisions. Misalignments around insurance coverage, appointment timing, and perceived pressure to pursue certain tests or services add friction for households navigating tight schedules or limited budgets. These issues do not negate the clinical capabilities, but they do color the overall experience and can influence whether families stay long enough to experience the full benefit of the care team’s expertise.

Nevertheless, the medical strengths tend to offset the administrative rough edges for many families. When the clinicians listen deeply, explain options clearly, and treat patients as partners in the decision-making process, the result is a sense of reassurance and trust that endures beyond a single visit. Outcomes highlighted in the reviews, such as relieved symptoms after sinus interventions, improved hearing conditions through careful testing and management, and a willingness to tailor plans to individual needs, demonstrate that the core clinical promise remains intact. In essence, the care delivered can translate into meaningful, measurable gains in quality of life when families can navigate the administrative hiccups with patience and a proactive stance.

For families weighing a decision, practical steps sharpen the fit. Prepare to discuss specific goals: relief of persistent symptoms, clarity about prognosis, and a plan that balances medical necessity with cost and convenience. Ask how the practice coordinates imaging, specialist referrals, and follow-up visits, and request a transparent explanation of the expected course of treatment and its alternatives. Inquire about urgent or same-day access for new or worsening symptoms, and confirm how insurance or out-of-pocket costs are handled for tests, procedures, and follow-ups. If these elements align with the household’s priorities, expert, patient-centered ENT care supported by a team that educates and involves patients, then this Seattle practice stands out as a strong option.

Overall, the community earns a high mark for clinical excellence, demonstrated by skilled physicians who take time to listen, educate, and tailor care. The near-universal praise for doctor-patient communication, coupled with solid surgical and therapeutic outcomes, positions this practice as a premier choice for families seeking depth over speed and a partnership model over a quick fix. While administrative variability can detract from the experience, the payoff is clear: high-quality medical care delivered with empathy and competence, capable of delivering substantial improvements in hearing, breathing, and overall ENT health. For families who can navigate the administrative nuances and value deeply informed, collaborative care, this is a recommended option worth pursuing.

This part of Seattle, Washington, offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents have access to quality healthcare options. There are also a range of restaurants and cafes for dining out or grabbing a cup of coffee with friends. The area is home to several parks where seniors can enjoy outdoor activities and nature walks. Additionally, transportation options are convenient with the Seattle-Tacoma International Airport nearby. Overall, this part of Seattle provides a mix of resources and recreational opportunities that could make it a desirable location for older individuals looking for a vibrant community to call home.

Physicians

• Three Tree Women's Clinic (0.9 miles)
• Island Family Medicine (5.4 miles)
• King LASIK (6.1 miles)
• Northwest Foot And Ankle Center, PS (6.7 miles)
• Valley Medical Center, Rehab Services Pt Ot Therapy (7.2 miles)
• Kent Eye Clinic (7.6 miles)
• Kosnoski Eye Care (8.1 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Bartell Drugs (1.7 miles)
• Walgreens (3.8 miles)
• Bartell Drugs (3.8 miles)
• Saars Marketplace And Saars Super Saver (4.2 miles)
• Bartell Drugs - Ebt (4.8 miles)

Restaurants

• El Rinconsito (1.5 miles)
• Seattle Taproom (2.6 miles)
• 13 Coins (2.9 miles)
• Sharps Roasthouse (2.9 miles)
• Denny's (2.9 miles)
• Auntie Irene's Coffee Shop (3.6 miles)
• Azteca Mexican Restaurants (4.4 miles)

Cafes

• Starbucks (1.6 miles)
• Floret (2.6 miles)
• Dutch Bros Coffee (6.7 miles)
• Starbucks (6.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)
• The Flora Bakehouse (7.6 miles)

Parks

• Ed Munro Seahurst Park (2.2 miles)
• North SeaTac Park (3.7 miles)
• Johnson Pit #30, Earthworks Park (4.3 miles)
• Saltwater State Park (5.2 miles)
• Lincoln Park (6 miles)
• Fairmount Playground (7.4 miles)
• Emma Schmitz Memorial Overlook (8.3 miles)

Transportation

• Alaska Airlines Seattle Lounge - North Satellite (2.5 miles)
• Concourse C (2.5 miles)
• Concourse B (2.5 miles)
• North Satellite (2.5 miles)
• Alaska Lounge (2.5 miles)
• Delta SkyClub A-B (2.5 miles)
• Seattle-Tacoma International Airport (SEA) (2.5 miles)

Theaters

• AMC Kent Station 14 (7.2 miles)

Places of Worship

• Holy Spirit Parish (7.3 miles)

Hospitals

• Providence Mount St. Vincent - Seattle (7.7 miles)