Serengeti Care - Westside in Renton, WA

Pros

• Michelle works hard and it shows.
• Michelle is a creative person with fantastic ideas.
• Michelle uplifts her coworkers like no one else.
• Everyone at Serengeti is kind and puts their whole heart into their work.
• Purity Kamau provides exceptional leadership and ensures high-quality care.
• Purity is attentive and responsive to clients' needs.
• Nancy Njihia works tirelessly alongside Purity to ensure coverage.
• The caregivers are kind, hardworking, on time, and respectful.
• The in-home CNAs are like angels - kind and loving.
• Mo Chatta is unfailingly responsive and helpful.
• Florence, Faith, and Veronica are the A-Team and truly amazing human beings.
• Jamie Akers and Moe form a team that delivers outstanding care.
• Serengeti Care provides compassionate, reliable, high-quality home care.
• Serengeti is one of the best places to receive care for loved ones.

Cons

• The caregivers were untrained and unstable.
• The billing employee was very confused and overbilled.
• The organization had no integrity, lying to clients and not paying for continuing education, holidays, or overtime.
• They do not provide enough hours for employees to earn health insurance.
• The care coordinator Chansa was accused of lying, and no caregivers showed up when they were supposed to, with zero explanation or coordination.
• They have left families hanging more than once.
• Customer service was poor; they did not answer phones for clients.
• Communication with the office was often difficult or not easy.

Review

Serengeti Care - Westside in Renton is best suited for families seeking robust, in-home caregiving, with a strong emphasis on hands-on care management and rapid responsiveness. This community model shines when a loved one can stay at home and requires flexible, around-the-clock support that can scale up or down as needs evolve. The standout feature is a care-management team that is deeply involved in planning, monitoring, and adjusting services - from initial intake to ongoing caregiver coordination - so families feel guided rather than managing the process themselves. It is especially appealing for those leveraging VA or other benefits and for situations that demand swift deployment of caregivers during emergencies or post-acute transitions.

For potential alternatives, those who want a highly predictable, on-site, facility-based environment may prefer other options. The most relevant caution is for families seeking absolute certainty in every shift, perfect billing transparency, and flawless scheduling without any risk of gaps. Some reviews document caregiver no-shows, inconsistent staffing, and billing ambiguities that created stress during critical periods. In such cases, a more traditional assisted living arrangement or a different home-care provider with a longer track record of flawless scheduling and billing consistency may be worth considering, especially if English-language communication and rigid shift coverage are non-negotiables.

The strongest upside rests with the leadership and the care-team ecosystem. Purity Kamau, the care manager, demonstrates clear dedication, hands-on oversight, and a habit of arranging timely, tailored solutions to evolving needs. Clients repeatedly credit Purity - and colleagues like Nancy Njihia and Mo Chatta - with staying responsive, coordinating coverage, and ensuring caregivers arrive with appropriate assignments. The caregiving cadre itself is praised for warmth, patience, and competence, with several caregivers boasting long tenures and impressive experience (7 to 15 years). In urgent moments, such as emergencies or sudden health changes, the agency has shown the ability to mobilize quickly and maintain continuity of care, including transportation and around-the-clock support when needed.

Yet, there are recurring fault lines that cannot be ignored. Billing confusion and overbilling are cited by some families, along with difficulties reaching the office or getting clear explanations. A subset of reviews describes untrained or unstable caregivers, and several accounts mention caregivers not showing up without sufficient explanation. These gaps test the trust families place in the program, particularly when a loved one is extremely vulnerable and schedules must be reliable. Such tensions underscore the reality that strong care-management can offset much of the risk, but only when the operational muscle behind the scenes remains consistently disciplined and transparent.

When the pros align with a family's priorities, Serengeti's strengths markedly offset the main drawbacks. The ability to assemble a trusted care team, the flexibility to adapt to changing needs, and the prospect of 24/7 coverage reduce caregiver-related stress for families managing complex health issues at home. The integration with insurance and VA benefits, combined with rapid emergency deployment and transportation options, can produce real peace of mind during critical phases of aging, fall recovery, or hospice transitions. The "A-Team" testimonials and the consistent praise for compassionate, diligent caregivers reinforce the value of investing in a strong, closely managed home-care partnership.

For a disciplined decision, begin with a candid intake that sets precise expectations around scheduling, caregiver continuity, and billing. Demand a written care plan that designates primary caregivers, outlines back-up coverage, and details the escalation process if a shift is canceled. Probe the billing process upfront: request itemized statements, confirm overtime rates, and establish a fixed point of contact for all invoices. Seek references from families who share a similar level of need and budget, and verify responsiveness during off-hours. If in-home 24/7 care is the aim, Serengeti offers a compelling, well-supported option - provided the family is prepared to manage a few administrative bumps with a proactive, clarifying approach.

This area of Renton, Washington offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With a range of restaurants including Japanese, Mexican, and American cuisine, as well as popular cafes like Starbucks, residents can enjoy diverse dining options close by. The presence of several pharmacies and medical centers such as King LASIK and Valley Medical Center provides easy access to healthcare services. Additionally, recreational opportunities abound with parks like Gene Coulon Memorial Beach Park and North SeaTac Park nearby for outdoor activities. Transportation options are also convenient with Renton Municipal Airport and SeaTac/Airport Station within a short distance. For those interested in cultural experiences, theaters like AMC Kent Station 14 are easily accessible. Overall, this part of Renton offers a blend of convenience, leisure, and essential services for seniors considering senior living in the area.

Restaurants

• Uwajimaya (0.2 miles)
• IHOP (0.3 miles)
• Aliberto's Jr Fresh Mexican Food (2.1 miles)
• Moctezuma's Mexican Restaurant & Tequila Bar (2.4 miles)
• Azteca Mexican Restaurants (3.1 miles)
• MOD Pizza (3.3 miles)
• 13 Coins (4.5 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (0.4 miles)
• Starbucks (1.8 miles)
• Starbucks (2.1 miles)
• Floret (4.8 miles)
• Starbucks (6.2 miles)
• Starbucks (6.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.7 miles)
• Fred Meyer Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Rite Aid (2.6 miles)
• Bartell Drugs (2.8 miles)

Physicians

• King LASIK (1 miles)
• Valley Medical Center, Rehab Services Pt Ot Therapy (1.3 miles)
• Northwest Foot And Ankle Center, PS (2.1 miles)
• Kent Eye Clinic (3 miles)
• Valley Medical Center - Fairwood Clinic (3.4 miles)
• Kosnoski Eye Care (5.8 miles)
• Three Tree Women's Clinic (6.3 miles)

Transportation

• Renton Municipal Airport (RNT) (1.4 miles)
• SeaTac/Airport Station (4.5 miles)
• Concourse D (4.6 miles)
• North Satellite (4.6 miles)
• N Gate Security (4.7 miles)
• Concourse A (4.7 miles)
• International Arrivals Facility (4.7 miles)

Parks

• Gene Coulon Memorial Beach Park (2.4 miles)
• North SeaTac Park (4.7 miles)
• Johnson Pit #30, Earthworks Park (5.6 miles)
• Seward Park (5.8 miles)
• Lake Washington Boulevard Park (6.7 miles)
• Wilson Playfields (6.8 miles)
• Ed Munro Seahurst Park (7.2 miles)

Theaters

• AMC Kent Station 14 (6.1 miles)
• AMC Factoria 8 (7.6 miles)

Places of Worship

• Holy Spirit Parish (6.5 miles)