Evergreen in Home Care

Pros

• The first PT visit was terrific, with friendly, competent, and timely care.
• Cindi provided great care as a home care PT nurse; she was kind and professional.
• Evergreen scheduled visits quickly and delivered compassionate, professional service.
• The Evergreen hospice and home health care team showed kindness and provided education and assistance when requested.
• The physical therapists were professional, knowledgeable, and empathetic.
• The nurses addressed both mental and physical needs and communicated when they were running late.
• The hospital social worker played a key role in making the program work.

Cons

• They disregard doctors' orders, make up their own rules, and cut patients off when they feel like it.
• They were described as horrible for not informing that they were out of network after intake and for canceling referrals without notice.
• The nursing side was not happy, with entitlement issues and a lack of respect.
• The company was described as unorganized, with promises not followed through and poor communication.
• Some therapists were rude.
• Scheduling was hard and calls often went unreturned.
• They rushed to discharge and a therapist ghosted the patient, causing agitation.

Review

The collection of experiences with Evergreen Health Home Care spans a wide spectrum, from enthusiastic praise to sharp frustration. Taken together, they reveal a program that can deliver exceptional, compassionate care when logistics cooperate, but that also struggles with scheduling, communication, and continuity at times. The stories feature a range of services, including physical therapy, occupational therapy, nursing, bath aides, social work, and hospice, and they come from patients recovering after surgery, from elderly family members after a fall or serious illness, and from people navigating post-hospital discharge plans.

Several accounts begin with a strong sense that Evergreen can mobilize quickly and coordinate care effectively. In one case, the hospital doctor arranged things ahead of time and Evergreen managed to send a professional out the very next day. The first physical therapy visit was described as terrific - friendly, highly competent, and timely. A hospital social worker played a pivotal role in making the process work smoothly, and a particular home care PT nurse, Cindi, was singled out for kindness, professionalism, and thorough care. In these narratives, the combination of proactive hospital coordination, prompt scheduling, and a responsive, empathetic PT team created a highly positive impression. The reviewer even expressed a willingness to refer others to Evergreen based on that experience.

Positive experiences continue in another story about a 91-year-old mom who had suffered a hip fracture. The family reported swift scheduling and found the caregivers to be kind and professional. They credited Evergreen's home health and hospice teams with offering education and assistance when asked and said they would strongly recommend Evergreen to others. The care for this individual seemed well-integrated, with family members feeling supported rather than left to manage on their own.

However, not all experiences lived up to that early promise. A recurring theme was difficulty with scheduling and timely communication. One family described contacting Evergreen every day for five days for help with their mother after a hip break, only to find that a bath aide, occupational therapist, and physical therapist were not arriving as promised. They contrasted the initial sense of "help" with a painfully slow delivery of services, highlighting an absence of timely support for basic needs like bathing. The frustration centered on the feeling that services were promised but not delivered promptly, which raised concerns about recovery progress.

There were also episodes that suggested gaps in coordination between Evergreen and other stakeholders. One long-running complaint involved not being contacted or followed up after intake, particularly for a patient who had a major surgery. In one striking example, a 96-year-old man recovering from kidney removal at a hospital reported that Evergreen was supposed to start within days but never followed up - though the resident nurse at a nearby facility provided some interim help. The misalignment between hospital discharge planning and Evergreen's follow-through left the family feeling abandoned at a critical point in recovery.

Other reviewers voiced concerns about administrative and communications problems. A number of accounts claimed that Evergreen disregarded doctors' orders, created its own procedures, and cut patients off arbitrarily. Several reviews described being told about services or orders that never materialized, or having referrals canceled without any notification to the patient or family. One person even went so far as to say they wouldn't recommend Evergreen to anyone, not even to a pet, due to the breakdowns in trust and reliability. The fear of being out of network was another source of frustration, with a patient reporting an unannounced out-of-network status after intake and a canceled referral, which undermined confidence in the company's transparency.

Nursing care was another mixed arena. Some reviewers felt the nursing staff were capable but believed that entitlement or disrespect had crept into the experience, to the point of not wanting a return visit. Others praised the nursing teams for their ability to provide mental and physical support, noting that if a nurse was running late, they would call ahead to communicate delays. These accounts illustrate that even within the same agency, experiences could swing from positive appreciation of compassionate, communicative care to dissatisfaction with perceived attitudes or boundaries.

Still other stories highlight the disorganization and inconsistent professionalism that can accompany home-health services. A recurring motif is the perception that the organization is sometimes in a hurry to discharge patients, with therapists or aides appearing to skip steps, miscommunicating about who is taking over a case, or failing to return calls. One reviewer described a string of communication failures - several different people claimed to have placed a bath order, but nothing seemed to be properly recorded or acted upon. In another case, a therapist allegedly went on vacation and a substitute was supposed to cover but failed to communicate properly, leaving the family to feel that the patient's home therapy was being disrupted rather than supported.

Despite the negative notes, there are threads of reliability and warmth in the feedback. Some reviewers affirmed that Evergreen home care staff know how to care for patients both mentally and physically, and that even when schedules slipped or delays occurred, caregivers would communicate when they were running late. In those moments, the care team's empathy and practical support shone through, reinforcing that there are dedicated professionals within the organization who strive to make a meaningful difference in patients' recoveries.

Overall, the experiences depict a service with considerable strengths - responsive clinicians, compassionate nurses, and a strong social-work component that can make home-based recovery feasible and comfortable. At the same time, the reviews reveal actionable gaps: inconsistent scheduling, lapses in follow-through after hospital discharge, and communication breakdowns that leave families uncertain about when and how help will arrive. The most constructive takeaway is a call for more consistent, transparent communication, reliable scheduling, and clearer alignment with hospital and specialist teams. When Evergreen operates with integrated coordination and dependable outreach, patients and families clearly see the value: capable therapists and nurses who care, plus the practical support needed to navigate recovery at home.

Parks

• Marina Park Dock (0.1 miles)
• Terrace Park (0.7 miles)
• Bridle Trails State Park (0.9 miles)
• Highlands Park (1.4 miles)
• Juanita Beach Park (2.2 miles)
• Magnuson Park Off-Leash Dog Park (2.4 miles)
• Warren G. Magnuson Park (2.7 miles)

Cafes

• Google (0.5 miles)
• Starbucks (1.3 miles)
• Urban Coffee Lounge (2.3 miles)
• Don’t Yell At Me 不要對我尖叫 (2.9 miles)
• Starbucks (3.4 miles)
• Mercurys Coffee (3.7 miles)
• Mercurys Coffee (4.7 miles)

Restaurants

• Deru Market (0.8 miles)
• McDonald's (1.4 miles)
• Burgermaster (2.3 miles)
• Taco Bell (2.5 miles)
• Chick-Fil-A (2.7 miles)
• Fire Creek Grill & Bar (2.9 miles)
• Magnuson Cafe & Brewery (2.9 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• QFC Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• Katterman's Sand Point Pharmacy (3.3 miles)
• Safeway Pharmacy (3.4 miles)
• Bartell Drugs (3.8 miles)

Physicians

• Seattle Reproductive Medicine (2.6 miles)
• UW Medicine Sports Medicine Center at Eastside Specialty Center (2.6 miles)
• Allegro Pediatrics (2.8 miles)
• Lakeshore Clinic (2.9 miles)
• EvergreenHealth (3.1 miles)
• Allegro Pediatrics - Totem Lake (3.3 miles)
• Evergreen Speech and Hearing Clinic (3.5 miles)

Theaters

• Cinemark Totem Lake And Xd (2.9 miles)

Hospitals

• Seattle Children's Hospital (3.6 miles)
• Overlake Hospital Medical Center (3.9 miles)
• Dengda Tang MD | Kaiser Permanente (4 miles)
• Uw Medical Center Cafeteria (5.1 miles)

Transportation

• University of Washington LINK Station (4.9 miles)
• Roosevelt Station Seattle (5.1 miles)
• U District Station (5.1 miles)