Five Star Home Health Care in Dulles, VA

Pros

• They are glad they chose Five Star Home Health Care.
• The nurses and physical therapists are flexible with scheduling, always arrive on time, and provide compassionate, effective care with frequent text follow-ups.
• Amanda goes above and beyond by coordinating emergency services when needed.
• Their support and dedication help patients regain as much independence as possible.
• Amanda is an exceptional teacher who provides patient, clear instruction.
• The office staff ensure someone answers the phone, and substitutes are found quickly.
• Most of the field clinicians and nurses are wonderful.
• They are efficient, professional, and caring.
• They go above and beyond to meet the needs of their patients.
• They truly care about their clients.

Cons

• They advise avoiding this firm at all costs.
• They describe the management as poor and uncaring toward employees.
• They claim the company only cares about money and only helps patients with Medicare.
• They note internal operations are disorganized and focused on quick, high-dollar fixes.
• They report high staff turnover and untrained staff that clients must train themselves.
• They state promised weekend coverage was not fulfilled and the service was unreliable.
• They mention staff could not answer simple questions when contacted.
• They found a Cary staff member to be rude on the phone.

Review

Five Star Home Health Care is best suited for families that need robust in-home skilled care with around-the-clock accessibility and a strong, compassionate clinical team. This agency works well for those recently discharged after hospitalization or rehab, who require a combination of nursing, physical therapy, occupational therapy, and personal care delivered at home. Northern Virginia families that want hands-on clinicians who will coordinate medical needs and respond quickly to changes will find Five Star a practical partner, especially when a 24/7 live contact and prompt scheduling are priorities.

That said, there are clear reasons some families should consider alternatives. The most persistent red flags involve administrative consistency and staff stability. Several reviews highlight high turnover, uneven office organization, and a perception that the system can be profit-driven or Medicare-focused. For families requiring a flawlessly predictable schedule, consistent long-tenured caregivers, or specialized pediatric case management, other providers with tighter administrative discipline and more stable staffing may deliver fewer surprises and greater continuity.

The strongest pros are clinically meaningful and hard to overlook. Clinicians - nurses, therapists, and aides - are frequently praised for compassion, competence, and real devotion to patient growth. The agency's ability to deliver comprehensive in-home services, including 24/7 live support and rapid caregiver substitution when a match isn't ideal, helps families maintain independence and avoid unnecessary hospital visits. When emergencies arise or a care plan needs rapid adjustment, the team has shown the capacity to coordinate logistics, chart a clear course, and keep family members informed with frequent updates. Those benefits can offset some operational flaws by preserving quality of care at home.

Yet the cons do accumulate into a tangible strain for families trying to maintain rhythm and reliability. Office disorganization and staff turnover directly affect scheduling, sometimes leaving families scrambling for replacements or last-minute coverage. Weekend gaps in respite hours and promised coverage not always delivered have been noted, which can disrupt plans and caregiver routines for the primary family caregiver. A few reviews also raise concerns about trust and consistency, suggesting that when administrative friction appears, it can overshadow the excellent care delivered by individual clinicians. These realities create real risk for families who must balance work, caregiving, and medical needs on a strict timetable.

To mitigate risk and maximize the positives, approach this choice with a concrete plan. Request a dedicated care manager and a primary nurse to anchor the team, plus a clear backup roster and written policies for weekend coverage and last-minute substitutions. Seek detailed, written care plans that specify timeframes, goals, and escalation steps, and verify turnover rates and recent staffing stability. Ask for references from families with similar needs, especially those managing complex medical conditions or pediatric cases, and insist on a trial period to confirm compatibility before long-term commitment. Confirm 24/7 phone access and a defined emergency response process so that timely communication remains constant.

In sum, Five Star Home Health Care delivers the kind of hands-on, at-home skilled care that can empower a loved one to stay independent and safely encased in familiar surroundings. The program shines when clinical excellence, quick responsiveness, and flexible scheduling matter most, and when families are prepared to manage some administrative variability. For families that prize absolute reliability in scheduling, long-tenured staff, and perfectly predictable coverage, alternatives may be the wiser route. The right decision hinges on aligning the agency's strengths with the family's tolerance for administrative bumps and the necessity for unwavering scheduling discipline.

This part of Dulles, Virginia offers a range of amenities and services that may be appealing for senior living. With various healthcare options such as pediatric specialists, eye care, radiology, dermatology, and ENT specialists nearby, residents can feel assured about their medical needs. Additionally, there are several car rental services available for transportation convenience, as well as pharmacies for easy access to medications. A variety of dining options including cafes and restaurants cater to different tastes, while theaters provide entertainment options. Parks in the area offer opportunities for outdoor activities and relaxation. Overall, this area provides a mix of healthcare facilities, transportation services, dining options, entertainment venues, and green spaces making it a potentially attractive location for seniors looking to live in Dulles.

Physicians

• Pediatric Specialists of Virginia (1.9 miles)
• Fairfax Pediatric-Bram (2.8 miles)
• MyEyeDr (6 miles)
• The Retina Group of Washington (6 miles)
• Radiology Imaging Associates (6.2 miles)
• Loudoun ENT Specialists (6.4 miles)
• No Va Dermatology Vein & Surgery Center (6.4 miles)

Transportation

• Avis Rent A Car (2.1 miles)
• Hertz Rent A Car (2.1 miles)
• Budget Rent A Car (2.2 miles)
• National Car Rental (2.2 miles)
• International Arrivals Building (2.3 miles)
• Concourse B (2.4 miles)
• Dulles Airport Arrivals (2.4 miles)

Restaurants

• The Kitchen by Wolfgang Puck (2.7 miles)
• Blue Ridge Grill (2.8 miles)
• Cracker Barrel (3.1 miles)
• Chick-Fil-A (3.3 miles)
• Lost Rhino Brewing Company (3.4 miles)
• Champs Pizza (3.7 miles)
• Pizza Hut (3.9 miles)

Theaters

• Brambleton Town Center (2.8 miles)
• Regal Fox 4DX & IMAX (2.9 miles)
• Regal Entertainment Group (5.6 miles)
• Regal Dulles Town Center (5.6 miles)
• Alamo Drafthouse One Loudoun (6.1 miles)

Pharmacies

• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)
• Wegmans Pharmacy Dulles (3.7 miles)
• Wegmans (3.7 miles)
• Walgreens (3.8 miles)
• Walgreens (3.8 miles)

Cafes

• Starbucks (4.4 miles)
• Chateau De Chantilly Cafe (6 miles)
• Cafein (6 miles)

Parks

• Trailside Park (6 miles)
• Out (6.9 miles)
• Bles Park (7.3 miles)

Hospitals

• Reston Hospital Nursery (6.7 miles)