Norcroft Townhomes in Richmond, VA

Pros

• They are thankful to Edwin and Lyndon for making their year at Norcroft comfortable.
• The Norcroft community is described as good.
• They love the place, noting the rooms are nice and spacious.
• The staff is wonderful and offers many helpful programs.
• They appreciate transportation, grocery outings, hair appointments, exercise, and senior activities like music day.
• The dining and food are wonderful, with meals suitable for diabetics, and the facility feels secure with visible security and automatic doors.

Cons

• The reviewer is frustrated.
• The reviewer is tired of sharing space with stinkbugs.
• The reviewer notes that no one is addressing the hole through which stinkbugs gain access.
• The reviewer finds the infestation embarrassing and disgusting.
• The reviewer must kill at least 10 stinkbugs a day.
• The reviewer has not received a courtesy response to inquiries.
• The reviewer is withdrawing their interest in possibly seeking residence there.

Review

Norcroft Townhomes in Richmond is best suited for older adults who want an active, connected retirement with strong on-site staff support, ample living space, and dependable transportation. The strongest case comes from residents who praise spacious layouts, a bathroom that accommodates mobility needs, and a security-conscious environment paired with a robust slate of programs, shopping trips, and meal service. For couples or solo seniors who value social engagement, regular outings, and a sense of safety - where doors lock automatically and attentive staff are a visible presence - the door to daily life feels predictable and manageable.

However, this community is not a fit for those who prize absolute pest-free environments or lightning-fast administrative responsiveness. A persistent stinkbug problem described as invasive points to maintenance or structural gaps that may disrupt daily life and require ongoing attention. In addition, at least one prospective resident encountered delayed or absent replies to inquiries about income guidelines, raising legitimate concerns about transparency and process. For seniors who require strict pest-control assurances, reliable maintenance turnaround, and clearly defined financial qualifications before moving in, exploring alternatives with stronger operational track records is advisable.

On balance, the robust positives - ample living space, caring staff, accessible transportation, and a wide range of activities - do offset some inconveniences, but not all. The warmth and reliability of on-site staff can markedly reduce stress and loneliness, while programs such as grocery outings, music days, and exercise options create meaningful engagement and routine. The dining experience stands out as a practical advantage, with meals that accommodate diabetes needs and overall quality that residents appreciate. Yet the ongoing pest issue dampens the otherwise favorable impression and could undermine long-term comfort if not resolved. The administrative gaps around financial questions further complicate the decision-making process and highlight a real risk in budgeting and planning.

From the positive perspective, the apartments deliver comfort through generous dimensions and practical layouts that support mobility and independence. Security features and the sense that staff are routinely present contribute to a feeling of safety. The combination of social programming, transportation, and reliable dining underscores a lifestyle that remains feasible for residents who value autonomy without isolation. For families evaluating the trade-offs, these tangible benefits can translate into real quality-of-life gains, especially for those who thrive on routine, community events, and the convenience of shared meals and scheduled outings.

The downsides are substantive and merit careful scrutiny. The persistent pest intrusion suggests deeper maintenance or building-envelope vulnerabilities that should be addressed before a move. The spectrum of reviews - ranging from highly favorable to strongly negative - signals variability in resident experience and indicates a potential risk of inconsistency in service levels over time. Prospective residents should demand current pest-control schedules, concrete maintenance-response times, and a transparent, itemized explanation of what is included in monthly charges and what qualifies for income-based rates. A thorough tour coupled with conversations with multiple current residents will help separate the immediate appeal from the longer-term reliability of operations.

In sum, Norcroft Townhomes presents a solid option for seniors who prioritize social programming, accessible transportation, and a secure, spacious living environment, provided that pest control and administrative responsiveness are demonstrably prioritized. For those whose nonnegotiables include spotless maintenance and crystal-clear financial qualification processes, it is wise to compare alternatives with stronger, more consistent records in those areas. A disciplined evaluation - site visit, pest-control assurances, maintenance service standards, and transparent financial terms - will reveal whether this community can deliver a steady, confident retirement experience. When those assurances exist, Norcroft is a capable fit; when they do not, pursuing other options is the prudent course.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1.9 miles)
• Paragon Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.2 miles)

Parks

• Forest Hill Park (0.7 miles)
• Barker Field Dog Park (1.8 miles)
• Dogwood Dell (1.9 miles)
• Monroe Park (2.9 miles)
• Lombardy Park Playground (2.9 miles)
• Brown's Island (3.3 miles)
• Byrd Park (3.3 miles)

Hospitals

• Hunter Holmes McGuire VA Medical Center (1.3 miles)
• Vcu Health System Authority (3.1 miles)
• VCU Medical Center Emergency Department (3.2 miles)
• Hospital Hospitality House (3.4 miles)
• Children's Hospital of Richmond at VCU (3.4 miles)
• VCU Critical Care Hospital (3.5 miles)
• Bon Secours Richmond Community Hospital (4.6 miles)

Physicians

• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (2.3 miles)
• OrthoVirginia - Chippenham (2.6 miles)
• Surgical Specialists of Richmond (3.2 miles)
• Bergen Nelson, MD, MS (3.4 miles)
• MCV Children's Pavillion (3.4 miles)
• Clanton, Samuel Ambulatory Care Center (3.5 miles)
• Wickersham Jodi Hume Lee Transplant Clinic Richmond (3.5 miles)

Cafes

• Lamplighter (2.6 miles)
• Quench (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.3 miles)
• Ironclad Coffee Roasters (3.5 miles)
• Blanchard’s Café (3.7 miles)

Restaurants

• Little Mexico (2.6 miles)
• Sticky Rice (2.7 miles)
• Papa John's Pizza (2.7 miles)
• Joe's Inn (2.9 miles)
• Jimmy John's (3 miles)
• Capital Ale House (3 miles)
• Penny Lane Pub (3.1 miles)

Places of Worship

• Christadelphian Chapel (2.8 miles)
• Tikvat Israel Congregation (2.9 miles)
• Remnant Church (3.1 miles)
• 31st Street Baptist Church (4.3 miles)

Transportation

• GRTC Pulse - Convention Center (3.2 miles)
• Main Street Station (3.3 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (3.9 miles)