Norcroft Townhomes

Pros

• The resident appreciates the spaciousness and quality of the rooms at Norcroft Apartments.
• The staff is described as wonderful, contributing to a positive living experience.
• The variety of programs offered enhances the residents' social engagement and well-being.
• Transportation services provide valuable assistance to those who may not get out often.
• The dining options are praised for being delicious and accommodating dietary needs, such as diabetes.
• The overall facility is perceived as secure and well-maintained, offering peace of mind to residents.

Review

In recent communications with Norcroft Townhomes, a prospective resident expressed considerable frustration and disappointment regarding the lack of response from the management team. After reaching out via email and leaving voice messages on two separate occasions over four days, they received no acknowledgment or courtesy reply. The situation grew increasingly disheartening as the individual noted that a recorded message at Norcroft indicated that calls would be returned by the next business day. This absence of communication led them to feel that their initial experience with Norcroft was indicative of potential future interactions, prompting them to withdraw their interest in becoming a resident at the community.

While this prospective resident’s experience has been marred by a lack of customer service, it contrasts sharply with another account from current residents living at Norcroft Apartments. This couple has shared their positive experiences living there, highlighting spacious rooms and well-designed bathrooms that cater comfortably to both individuals. Their appreciation for the staff further underscores the supportive environment cultivated within the community; they describe interactions as friendly and helpful, suggesting a management team that actively fosters a welcoming atmosphere.

The availability of various programs at Norcroft Apartments significantly contributes to residents' overall satisfaction. Notably, transportation services are provided for grocery shopping trips and appointments like haircuts, which helps those who may have limited mobility or face challenges getting around town. Additionally, engaging activities such as exercise classes and special events for seniors—like music days—create opportunities for socialization and community bonding among residents. This aspect is particularly important for individuals who may not otherwise have chances to connect outside their homes.

Food quality also plays a critical role in enhancing the living experience at Norcroft Apartments. Residents praise not only the variety but also the attention given to specific dietary needs such as diabetes management. The dining room atmosphere is described as pleasant, providing meals that satisfy personal health requirements while also delivering on taste—a noteworthy achievement in food service within residential communities.

Security measures at Norcroft Apartments elicit confidence among current residents, who appreciate visible security personnel ensuring safety throughout the premises. Automatic locking doors add an extra layer of protection for those living there, making it easier for residents—and their families—to feel secure in their home environment.

Overall, while one potential resident's journey with Norcroft Townhomes was tainted by miscommunication and dissatisfaction from initial outreach efforts, existing tenants at Norcroft Apartments have reported overwhelmingly favorable experiences filled with positive interactions and amenities designed to enhance quality of life. This dichotomy highlights how crucial effective communication is in fostering prospective residents' interest while emphasizing that once settled into the apartment complex itself, many individuals find a supportive community where their needs are met both proactively and compassionately.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (1.9 miles)
• Paragon Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.2 miles)

Parks

• Forest Hill Park (0.7 miles)
• Barker Field Dog Park (1.8 miles)
• Dogwood Dell (1.9 miles)
• Monroe Park (2.9 miles)
• Lombardy Park Playground (2.9 miles)
• Brown's Island (3.3 miles)
• Byrd Park (3.3 miles)

Hospitals

• Hunter Holmes McGuire VA Medical Center (1.3 miles)
• Vcu Health System Authority (3.1 miles)
• VCU Medical Center Emergency Department (3.2 miles)
• Hospital Hospitality House (3.4 miles)
• Children's Hospital of Richmond at VCU (3.4 miles)
• VCU Critical Care Hospital (3.5 miles)
• Bon Secours Richmond Community Hospital (4.6 miles)

Physicians

• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (2.3 miles)
• OrthoVirginia - Chippenham (2.6 miles)
• Surgical Specialists of Richmond (3.2 miles)
• Bergen Nelson, MD, MS (3.4 miles)
• MCV Children's Pavillion (3.4 miles)
• Clanton, Samuel Ambulatory Care Center (3.5 miles)
• Wickersham Jodi Hume Lee Transplant Clinic Richmond (3.5 miles)

Cafes

• Lamplighter (2.6 miles)
• Quench (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.3 miles)
• Ironclad Coffee Roasters (3.5 miles)
• Blanchard’s Café (3.7 miles)

Restaurants

• Little Mexico (2.6 miles)
• Sticky Rice (2.7 miles)
• Papa John's Pizza (2.7 miles)
• Joe's Inn (2.9 miles)
• Jimmy John's (3 miles)
• Capital Ale House (3 miles)
• Penny Lane Pub (3.1 miles)

Places of Worship

• Christadelphian Chapel (2.8 miles)
• Tikvat Israel Congregation (2.9 miles)
• Remnant Church (3.1 miles)
• 31st Street Baptist Church (4.3 miles)

Transportation

• GRTC Pulse - Convention Center (3.2 miles)
• Main Street Station (3.3 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (3.9 miles)