12516 River Road, Richmond, VA 23238
For more information about senior living options: (844) 490-3973
OLOH is described by reviewers as an amazing facility where the staff goes above and beyond to care for loved ones. The nurses are loving and caring, dedicated to patients' rehabilitation and well-being. The rehabilitation team, including physical and occupational therapists, is praised as professional, competent, and effective. Jenna is recognized for warmth and gracious assistance, making admissions effortless and providing helpful service information. Shelly, Rose, and Titianna are highlighted for their dedication and patient-focused care. Our Lady of Hope is considered the best small, family-oriented care facility in Richmond, VA by multiple families. Families appreciate that staff keep them informed about changes in condition and care instructions, demonstrating strong communication.
They say it's the worst place they've ever worked and would not recommend it, naming the dietary department and Belinda as the worst person they've worked with. They claim the company doesn't care about new workers and shows a lot of favoritism. They allege positive reviews are hidden and real feedback is deleted, insisting they will always exercise freedom of speech. They state their mother experienced total neglect during rehab and were not impressed by the care. They warn others not to send loved ones there, calling it "Our Lady of Hell" due to horrid care and mismanagement (e.g., few showers, wrong medications, and other issues). They report a major lack of communication from social services, leaving families in the dark.Ruby's House For The Aged in Richmond is best suited for families seeking a small, home-like atmosphere with a clear rehab focus and a care team that stays closely engaged with residents. The community appeals to seniors who respond well to a cohesive, team-driven approach where nurses, aides, and therapists work in coordination and daily routines feel predictable and manageable. For families prioritizing hands-on attention, visible caregiver involvement, and an environment that emphasizes meaningful activities, this setting offers practical, down-to-earth value that can translate into real progress and everyday comfort.
However, those evaluating alternatives should note that not all feedback is uniform. Some reviews flag reliability and communication as recurring concerns, suggesting the administrative side can feel opaque or slow at times. Reports of rude front-desk interactions, scheduling frustrations, and questions about staff morale or fairness hint at a potential mismatch for families unable to tolerate gaps in information or inconsistent responsiveness. These warnings are important in the decision process: thorough tours, direct conversations with a social worker, and requests for recent incident or quality metrics are essential before committing.
On the upside, the strongest, most consistent positives center on rehabilitation outcomes and bedside warmth. Therapists are frequently praised for competence, patience, and the ability to restore function, while nurses and aides are described as caring and accessible for questions. The environment is repeatedly cited as clean and homelike, with daily activities that keep residents engaged and socially connected. For families focused on post-acute recovery or ongoing mobility improvements, the rehab team appears capable of delivering tangible gains when a clear plan is in place and families remain actively involved.
The notable downsides demand a proactive management approach. Communication gaps can leave families in the dark about discharge planning, care changes, or medication adjustments, and some accounts reference unpleasant staff interactions or concerns about patient safety. To counter these risks, insist on a clearly documented care plan from intake onward, with a designated case manager who guarantees regular status updates. Prospective residents should verify weekend and holiday staffing levels and request to meet the therapy team, the charge nurse, and the admissions coordinator to gauge compatibility and trust in the care process.
When the positives and negatives are weighed, the strengths tend to offset the risks for families willing to engage in structured oversight. The rehab-forward orientation, the visible teamwork among caregivers, and the emphasis on daily structure align well with recovery goals and quality-of-life needs. The drawback becomes manageable for households prepared to push for written care plans, timely responses, and proactive problem-solving. For those requiring highly standardized processes or flawless administrative communication, other options may offer more predictability, albeit potentially at the expense of the intimate, hands-on atmosphere.
Bottom line: Ruby's House For The Aged is a practical choice for families prioritizing a small, rehab-focused environment with devoted staff and a homey vibe. It may be less ideal for those who cannot tolerate regular facilitation of oversight or who demand consistently brisk administrative responsiveness. A disciplined due diligence plan is essential: schedule thorough tours, request recent quality metrics, confirm a dedicated point person for updates, and compare with nearby facilities that provide similar rehabilitation services but with larger teams and more standardized workflows. With careful vetting, this community has the potential to deliver meaningful recovery, steady daily life, and genuine comfort for a loved one.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ruby's House for the Aged is a warm and inviting board and care home located in the heart of Richmond, VA, designed to provide a nurturing environment for seniors who require assistance with daily living activities. Our community offers a range of essential amenities to ensure comfort and convenience, including a beautifully furnished dining room, serene garden areas, and well-maintained outdoor spaces where residents can relax and engage with nature.
We prioritize our residents' well-being by offering comprehensive support services tailored to their individual needs. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers, along with coordination of healthcare services. We understand the importance of nutrition, which is why we offer meal preparation that accommodates special dietary restrictions, ensuring that each resident enjoys delicious and healthy meals.
Residents at Ruby's House benefit from various scheduled daily activities that promote social engagement and mental stimulation. Additionally, we facilitate transportation arrangements for medical appointments so that our residents can easily access healthcare providers when needed.
Our community is conveniently located near essential services such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship, allowing residents to enjoy the vibrancy of Richmond while having their personal needs met.
At Ruby's House for the Aged, we believe in creating a supportive community where residents can feel at home while receiving the care they need. With our commitment to quality service and compassionate support, families can have peace of mind knowing their loved ones are in good hands.
Ruby's House For The Aged is located at 12516 River Road, Richmond, VA 23238 in Henrico County, Virginia
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