Ruby's House For The Aged is an assisted living community in Richmond, VA.
Information last verified:
12516 River Road, Richmond, VA 23238
For more information about senior living options: (866) 208-4318
4 from 67 reviews
5 stars
42
4 stars
9
3 stars
0
2 stars
5
1 stars
11
Overall Review of Ruby's House For The Aged
common32 reviews mention this
Staff care is a defining theme
Residents and families repeatedly describe caring, respectful staff who stay responsive to day-to-day needs.
Many reviews focus on how staff treat residents with dignity and kindness, including nurses, care partners, and therapists. Several families say they felt comfortable asking questions and felt kept updated during care. A few reviews also describe specific instances of poor care or rude behavior, but the bulk of feedback emphasizes compassion, attentiveness, and teamwork across roles.
differentiator18 reviews mention this
Rehab therapy gets detailed praise
Families often describe strong rehab support that helps residents make progress and transition safely.
A substantial share of reviews mention rehab and therapy—especially physical and occupational therapy—with staff described as professional, encouraging, and focused on goals like mobility and recovery. Multiple families also highlight discharge planning support and coordination around next steps. While there are also complaints about gaps or errors in care, the repeated positive theme is that rehab teams helped residents regain independence and felt involved in the process.
caveat5 reviews mention this
Communication can break down
Some residents and families report frustrating communication gaps during care coordination and updates.
Several negative reviews describe not getting clear information, including confusion over plans for continued stay or discharge. Other comments mention delays or lack of responsiveness when updates or supervisor help were requested. Even where the staff are described as nice, the consistent complaint is that key information did not reach residents and families in a timely, organized way.
common4 reviews mention this
Cleanliness and appearance stand out
Reviews frequently mention a clean, well-kept facility and an appealing physical environment.
Positive feedback repeatedly references a clean, neat environment, with one review describing the facility as spotless. Others also point to the building’s appearance, including the outdoor and interior look. There are also severe criticisms in a few reviews, but the cleanliness/appearance theme remains a recurring point in the reviews that are overall favorable.
common2 reviews mention this
Daily activities and outings matter
Residents and families describe meaningful daily activities and regular outings for engagement.
Some reviews specifically call out daily activities that residents enjoyed and took part in, describing more engagement than expected. Another review mentions trips coordinated for weekly shopping, reinforcing that the community provides structured ways to get out and do things. Together, these comments suggest that activities and outings are part of the day-to-day experience for many residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
8 resident community capacity
Types of Care
Assisted Living
Board and Care Home
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Richmond International (19 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
McDonald's (1.8 miles)
Chick-Fil-A (4.8 miles)
McDonald's (4.9 miles)
Chick-Fil-A (4.9 miles)
Taco Bell (5.1 miles)
Chipotle Mexican Grill (5.1 miles)
The Cheesecake Factory (5.1 miles)
Pharmacies
CVS Pharmacy (1.9 miles)
CVS Pharmacy (3.7 miles)
CVS Pharmacy (4.2 miles)
Kroger Pharmacy (4.6 miles)
Walgreens (4.6 miles)
Walgreens (5 miles)
Walgreens (5.1 miles)
Places of Worship
Second Baptist Church (2.5 miles)
Gayton Baptist Church (4.6 miles)
St Edward's Church (4.7 miles)
St Matthews United Methodist Church (6.5 miles)
Sri Sai Narayanan Organizations (6.7 miles)
Fellowship Baptist Church (6.9 miles)
New Life United Methodist Church (7.1 miles)
Physicians
The Pediatric Center (3 miles)
Virginia Ivf & Andrology Center (4.9 miles)
Patient First (4.9 miles)
Dr Mark Freeman & Associates (4.9 miles)
Virginia Women's Center (5 miles)
The Balance and Ear Center (5.1 miles)
Richmond Ear Nose & Throat Specialists (5.2 miles)
Ruby's House For The Aged is located at 12516 River Road, Richmond, VA 23238 in Henrico County, Virginia
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8 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Richmond International (19 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Affordable pricing relative to Henrico County and Virginia averages; focus on spiritual well-being.
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