12516 River Road, Richmond, VA 23238
For more information about senior living options: (844) 490-3973
The staff at Our Lady of Hope are described as loving, caring, and dedicated to patients' well?being. Shelly and Rose are praised for going above and beyond and for their professional, attentive care. Delorese Kendrick is credited with being instrumental in getting a family member placed into a nursing facility and advocating for patients. Jenna is described as warm and welcoming, making the admissions process effortless. The nursing and therapy teams, including Teri, Brittany, Meredith, and Abby, are recognized for their skill, reliability, and encouragement in rehabilitation. Cheryl, the DON, is noted for going above and beyond to assist families with transitions and providing peace of mind. Families say staff treat loved ones like family and provide thorough, compassionate care. Our Lady of Hope is described as clean, neat, and well-organized, contributing to a positive experience. Dr. Wright is described as an excellent physician for rehab, long-term care, and hospice, with responsive and compassionate communication.
They describe it as the worst place they have ever worked and say they would not recommend it, citing favoritism and negative mental health impact. They claim the company does not care about new workers and shows clear favoritism. They allege that positive reviews are hidden or deleted while real feedback is suppressed. They observe total neglect in the care of their mother. They recount a rude scheduling clerk and poor handling of cancellations due to miscommunication. They report night nurses as having attitudes and refusing to involve a supervisor on duty. They question the therapeutic value of leaving a patient in urine due to staff neglect. They name Belinda as the worst person to work with.Our Lady of Hope (OLoH) Rehabilitation stands out in the voices of those who have encountered it in many ways. The collection of messages paints a facility that can feel like two different places depending on who you talk to and which department or team was involved. On one hand, there are numerous heartfelt thank-yous and stories of dedicated staff, clean surroundings, engaging daily activities, and a sense that the people there treat loved ones with genuine care. On the other hand, some families describe frustration with administration, scheduling, and sometimes perceived neglect, painting a more troubling picture of what can happen when systems don't align with the needs of patients and their families.
Several reviewers highlight the human side of the care. In particular, families repeatedly praise individual staff members for going above and beyond. Delorese Kendrick, noted as a social worker, is singled out for instrumental help in placements and consistent advocacy for patients' social and practical needs. Shelly and Rose receive frequent accolades from families for their attentiveness and personalized care; one family calls Shelly a true star in nursing care, while others mention Rose as someone who connected with a patient on a level that helped with both physical rehabilitation and emotional well-being. The day-to-day interactions of nurses, aides, and therapists - like Tami Smith with on-time medications and attentive wound care, and the consistently cheerful approach of the CNAs - are described as foundational to a positive experience, especially for residents in rehab who require steady encouragement and reliable routines.
Another thread of the narrative focuses on the overall environment and the dedication of therapy and clinical teams. Betsy Chatlin, LCSW, CLC, offers an expansive and glowing tribute to a broad swath of staff involved in her mother's rehabilitation. She names physical therapists like Terry and Meredith, occupational therapists, speech therapists like Abby, and numerous aides who contributed to a sense of progress and normalcy for her mother during recovery. The physician, Dr. Wright, is described as a perfect fit for rehab and hospice care, with clear communication, warmth, and ongoing availability to explain difficult updates. The DON, Cheryl, is thanked for stepping beyond routine duties to support transitions within the facility, while the wider team - ranging from therapists to support staff - receives praise for fostering an environment that feels both professional and compassionate. In these testimonials, the facility earns its reputation as a place where loved ones can regain a degree of independence and dignity through coordinated, attentive care.
Nonetheless, the reviews also reflect serious concerns about management, scheduling, and the consistency of attention to patients when problems arise. A reviewer calls out a specific staff member - Belinda in the dietary department - describing her as the worst person they worked with and suggesting that the facility's culture creates mental health stress for staff and, by extension, for residents. That same review accuses the company of favoritism and alleges that positive feedback is hidden or deleted, arguing for free speech and honest reflection about experiences. Another account documents a painful contrast: witnessing neglect of a mother during rehab, with the commenter expressing strong disappointment in care quality and in the way scheduling and communication were handled, including missed calls and delays that complicated logistics for families trying to coordinate care and discharge plans. A separate note mentions "the night nurses" as having attitudes and a lack of willingness to escalate concerns to a supervisor, along with an incident where a patient's family member was left sitting in urine - a situation described as profoundly therapeutic-unfriendly and unacceptable to the reviewer.
Amid these contrasting experiences, several families emphasize the difference between individual caregivers and the broader systems that govern admissions and scheduling. One review describes a journey from initial positive impressions of the facility to a more mixed or even negative experience once administrative and communications issues emerged. The recurring theme across these messages is that the quality of care can be excellent when the right people are at the center of a patient's day - kind nurses, engaged therapists, and compassionate social workers - but can be undermined when administrative friction, inconsistent communication, or perceived favoritism interfere with timely, respectful, and holistic care. For visitors and families, this mix translates into a facility that can feel life-affirming and supportive in some moments and frustrating or disheartening in others.
Taken as a whole, the expressions about Our Lady of Hope reveal a complex landscape. There are abundant stories of care that feels almost family-like - staff members who remember patients' names, celebrate progress, and provide steadfast support through transitions from rehab to hospice or other levels of care. The praise for names such as Shelly, Rose, Teri, Meredith, Jamie, Jai, Clai, Courtney, Della, and many others underscores a core strength of the facility: a large, capable team whose members often become the reason families feel hopeful about recovery and quality of life. At the same time, the more critical voices raise important cautions about how organizational dynamics, scheduling practices, and interpersonal conflicts can erode that trust and undermine what should be a focused, compassionate rehabilitative environment. What remains clear is that the facility has the potential to deliver exceptional care and meaningful progress when the right individuals are supported by clear systems, ongoing communication, and a culture that aligns patient welfare with operational priorities.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ruby's House for the Aged is a warm and inviting board and care home located in the heart of Richmond, VA, designed to provide a nurturing environment for seniors who require assistance with daily living activities. Our community offers a range of essential amenities to ensure comfort and convenience, including a beautifully furnished dining room, serene garden areas, and well-maintained outdoor spaces where residents can relax and engage with nature.
We prioritize our residents' well-being by offering comprehensive support services tailored to their individual needs. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers, along with coordination of healthcare services. We understand the importance of nutrition, which is why we offer meal preparation that accommodates special dietary restrictions—ensuring that each resident enjoys delicious and healthy meals.
Residents at Ruby's House benefit from various scheduled daily activities that promote social engagement and mental stimulation. Additionally, we facilitate transportation arrangements for medical appointments so that our residents can easily access healthcare providers when needed.
Our community is conveniently located near essential services such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship—allowing residents to enjoy the vibrancy of Richmond while having their personal needs met.
At Ruby's House for the Aged, we believe in creating a supportive community where residents can feel at home while receiving the care they need. With our commitment to quality service and compassionate support, families can have peace of mind knowing their loved ones are in good hands.
Ruby's House For The Aged is located at 12516 River Road, Richmond, VA 23238 in Henrico County, Virginia
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