Care Advantage of Fredericksburg, VA

Pros

• Denise Devlin is committed to quality and a pleasure to partner with.
• Care Advantage is a blessing to families, providing compassionate and accommodating in-home care.
• The caregivers at Care Advantage are extremely helpful and compassionate, with Vanessa, Champagne, and Tiffany making a great impression.
• Lalisha delivers thorough, attentive care and builds a strong bond with clients.
• Grace is an angel on earth - caring, compassionate, and highly competent.
• The Care Advantage staff makes clients feel like family.
• Care Advantage is a reputable company whose services are highly recommended for loved ones.
• The Fredericksburg office is friendly and easy to talk to, with Ashley providing helpful scheduling and support.
• Care Advantage supports its employees with excellent benefits and a sense of belonging.

Cons

• They are terrible communicators.
• The Fredericksburg office and its scheduler Ashley are rude and deceiving.
• They have repeatedly moved a caregiver off a client's shift to another case in the middle of the shift and then denied it.
• They frequently fail to inform clients about call-outs, leaving them to find out themselves when an aide doesn't show.
• They are unprofessional and condescending when contacted.
• They advise staying away from the Fredericksburg office.
• Care providers frequently arrive late or not at all, especially on weekends.

Review

Care Advantage is described by clients and families as a model of commitment to quality, with experiences that range from deeply supportive partnerships to candid notes about areas for improvement. Across the board, the tone is one of gratitude for care that feels personal, attentive, and professional. In conversations about Denise Devlin, the message is clear: Denise is exemplary to work with, bringing a level of dedication and passion that makes collaborations with Care Advantage genuinely enjoyable. Her colleagues and partners repeatedly mention that working with her is a pleasure, a sentiment that underpins many of the stories shared by families who rely on this local service.

One of the most powerful themes in these reflections is the way Care Advantage steps in during urgent and emotionally charged times. A family recounts how the agency became a blessing as they navigated caring for a dying father, with the patient frequently in and out of the hospital. The scheduling team demonstrated grace under pressure, accommodating every step of the process despite the challenges. In particular, three caretakers - Vanessa, Champagne, and Tiffany - left a lasting impression with their kindness and competence. The caregivers were described as extremely helpful and compassionate, offering steady hands and steady hearts when they were most needed by the family. This kind of consistent, empathetic support is what families remember long after the immediate crisis has passed.

Attention to detail and a willingness to go above and beyond were also highlighted in the testimonial about Lalisha. She not only tended to the practical aspects of care - cleaning a personal bathroom more thoroughly than expected - but also demonstrated initiative by addressing an overlooked guest bathroom and by routinely checking in on the client's wellbeing. The personal bond that formed between Lalisha and the client contributed to everyday life feeling more fulfilling, and the family appreciated her presence enough to single her out for mention. The gratitude extended to Care Advantage of Fredericksburg for sending such a caring and capable aide their way.

Another caregiver who drew very high praise is Grace, described as an "angel on earth." Grace is commended for her caring, compassionate approach and her high level of competence. She is portrayed as someone who treats the patient's best interests as paramount, offering practical and thoughtful suggestions to improve safety and ease of daily living. The family notes that having Grace in their husband's care gave them tremendous peace of mind, with a sense of security that allowed them not to worry about his wellbeing.

Beyond individual caregivers, several testimonials speak to the relational culture of Care Advantage. The staff are portrayed as welcoming, making clients feel like part of a family rather than just another case. Even when logistical bumps - such as poor cellular signal in some areas - occur, the team makes time to ensure comfort and continuity of care. This sense of belonging and support appears to be a core strength of the agency, one that many clients say keeps them coming back and willing to recommend the service to others.

There is also a thread of strong endorsements about the organization's reputation and the quality of care delivered. Some clients describe Care Advantage as a reputable company whose services are outstanding. The overarching message is that when families turn to Care Advantage for home care, they do so with confidence and a willingness to recommend the agency to others who are looking for dependable in-home support. This positive sentiment is reinforced by expressions of gratitude for the care givers' skill, kindness, and reliability, as well as appreciation for the responsiveness of the scheduling team during times of need.

However, the collection of reviews would be incomplete without noting constructive criticism from a different perspective. One family shared a more challenging experience, describing the Fredericksburg office and scheduler Ashley as difficult to work with. They asserted that communication could be poor, with caregivers being moved between shifts or reassigned without clear notification. The reviewer claimed that responses to calls were lacking and that the office's handling of call-outs or changes in staff could feel disorganized, leaving families feeling out of the loop. They urged others to steer clear of that particular office, emphasizing the toll that inconsistent communication can take on an already stressful situation. In a similar vein, another note highlighted that care providers could be late or fail to appear, especially on weekends, which underscored the potential impact of scheduling and logistical hiccups on clients and families.

Amid these mixed experiences, there are vibrant testimonials from caregivers and staff themselves about the culture within Care Advantage. One enthusiastic message simply proclaims, "I LOVE MY JOB!" - a declaration that speaks to the supportive environment in which employees feel valued and not easily replaceable. Another account describes how Care Advantage has been incredibly supportive of a caregiver's professional journey, providing a welcoming workplace with benefits and bonuses that reinforce a sense of belonging and commitment.

Client experiences with the operational side of the agency also reflect a strong sense of accessibility and partnership. A reviewer from Fredericksburg shared that Care Advantage counselors and staff are friendly, approachable, and willing to work with clients' schedules, providing quality care and being readily reachable by phone for matters ranging from scheduling to safety equipment. This message of practical support - gloves, masks, and other protective gear - alongside a willingness to coordinate transfers when needed, underscores the agency's emphasis on responsive, client-centered service.

Acknowledgment of specific people and personal stories is a recurring feature in these reviews. Madeline and her team are repeatedly thanked for compassionate and professional handling of delicate family dynamics, including the care of a mother who was in need of attentive and patient support. Jasmin and Lana are named for their patience and understanding, with the reviewer describing them as "angels" in the care process. Madeline herself is praised for customer service and for elevating the overall experience, reinforcing the idea that exceptional care often rests on the quality of leadership and coordinated teamwork.

Finally, several testimonials circle back to gratitude for timely, attentive care that genuinely improves daily life. A caregiver describes how Care Advantage fulfilled all requests promptly, with caregivers arriving on time and contributing meaningfully to the patient's well-being. The nurse Kayla is singled out for helping the family understand dementia more clearly, turning a difficult diagnosis into manageable, understandable care. Across these stories, the consistent thread is a sincere willingness to go the extra mile, to listen, and to adapt to the evolving needs of both clients and their loved ones.

Taken together, the array of experiences paints a nuanced portrait of Care Advantage: a company capable of delivering deeply compassionate one-on-one care and fostering a family-like atmosphere, while also facing real-world challenges in scheduling, communication, and consistency in some branches. The strongest messages are about the profound positive impact caregivers can have on families during vulnerable times, the importance of responsive and respectful office support, and the ongoing opportunity to refine operations so that every client feels heard, protected, and cared for.

This part of Fredericksburg, Virginia is a vibrant and convenient area with a variety of amenities within close proximity. There are several physicians, including cardiology and orthopedic specialists, as well as women's health centers nearby for easy access to healthcare services. The presence of multiple parks allows for leisurely walks and outdoor activities. Additionally, there are numerous dining options ranging from fast food chains to more casual dining experiences. Transportation services such as Aero Cab are available for convenience in getting around the area. Nearby theaters offer entertainment options, while cafes like Starbucks and Panera Bread provide spaces for socializing or enjoying a quiet moment alone. Pharmacies are also conveniently located for medication needs. Places of worship like Long Branch Baptist Church and River of Life Church cater to spiritual needs within the community. Overall, this area offers a mix of healthcare services, recreational opportunities, dining options, transportation access, and places of worship that may appeal to seniors considering living in Fredericksburg.

Physicians

• Cardiology Associates of Fredericksburg (1.7 miles)
• Orthopedic Specialty Clinic (1.7 miles)
• Rappahannock Womens Health Center (2 miles)
• Emergency Department, Spotsylvania Regional Medical Center (2.2 miles)
• Advanced Care for Women (2.2 miles)
• Brian Josephs, MD FACOG (2.2 miles)
• Southpointe OB/Gyn (2.5 miles)

Parks

• Lee Hill Park (1.7 miles)
• Patriot Park (4.2 miles)
• Riverfront Park (6.4 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (2.1 miles)
• Arby's (2.8 miles)
• Taco Bell (2.8 miles)
• Cracker Barrel (2.8 miles)
• Sonic Drive-In (2.8 miles)
• Fatty's Taphouse (2.8 miles)
• Chick-Fil-A (3.1 miles)

Transportation

• Aero Cab (2.5 miles)

Theaters

• Marquee Cinemas - Southpoint 9 (2.7 miles)
• Paragon Village 12 (6.3 miles)

Cafes

• Starbucks (2.8 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (6.5 miles)
• Hyperion Espre (6.6 miles)
• Starbucks (6.8 miles)

Pharmacies

• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (4.1 miles)
• Giant Pharmacy (4.6 miles)
• CVS Pharmacy (5.7 miles)
• CVS Pharmacy (6.1 miles)
• CVS Pharmacy (6.6 miles)

Places of Worship

• Long Branch Baptist Church (3.7 miles)
• River of Life Church (4.7 miles)
• St Mary Of The Immaculate Conception (6.3 miles)