Park Place of Pleasant Grove

Pros

• He received A+ care.
• They took great care of my aunt for almost 3 years.
• They provide great opportunities for families to celebrate holidays and other events with get-togethers and potlucks.
• They are good caring people.

Cons

• The customer service was terrible.
• The customers were treated as if they didn't care.
• The reviewer was unimpressed and would not trust the provider to care for someone they care about.

Review

Two families share glimpses of a care setting that can feel like a double-edged sword: exceptional hands-on care intertwined with moments of frustrating communication. The stories touch on the same place, yet they illuminate different facets of the experience - one that centers on the quality of care, and another that highlights how information and connection are handled. Taken together, they sketch a portrait of a facility where devoted staff and community spirit exist alongside opportunities for improvement in responsiveness and information flow.

One account centers on a deeply personal loss and acknowledges a period of time during which a loved one was housed there. The writer recalls that "My dad was here for several months before he passed away" and explicitly notes that "he received A+ care." This line carries a strong sense of gratitude for the level of medical attention, comfort, and attentiveness the father received during his stay. The emphasis is on the substance of the care - the medical competence, the daily support, and the tenderness that accompanies a long caregiving journey. In this telling, the care itself stands out as a bright spot in a difficult chapter, underscoring the belief that the facility's caregivers were capable and committed to the well-being of their patient.

Yet, this same review does not end on a uniformly glowing note. The writer also shares a stark contrast: "Terrible customer service. We called for information and they treated us like they didn't care." Those words convey a painful disconnect between the quality of care inside the facility and the experience families have when seeking information or assistance from the administrative side. The impact of that gap is palpable: the reviewer describes feeling unimpressed and makes it clear that this experience undermined trust, saying outright that they wouldn't "trust them to care for someone I care about." In short, the excellence of clinical care sits beside an impression of indifference or unhelpfulness in communication, leaving a mixed impression of what it means to engage with the facility as a family member or advocate.

A second perspective offers a more consistently positive take on the staff and the care environment. The reviewer begins with a direct compliment: "Good caring people." This succinct line signals a warmth and reliability in personal interactions that can be transformative for families navigating difficult times. The caregiver team is portrayed as genuinely attentive, capable of providing meaningful support over an extended period. The reviewer notes that "They took great care of my aunt for almost 3 years," which not only validates the quality of ongoing caregiving but also reflects a sense of trust and stability that comes with long-term residence in a caring setting. The tone here is one of appreciation and reassurance, underscoring the importance of sustained, compassionate attention.

Equally meaningful is the sense of community and family inclusion described in this second review. Beyond the day-to-day caregiving, the facility is depicted as a place that fosters connection through social and festive events. The reviewer highlights that the staff "provide great opportunities for families to celebrate holidays and other events with get togethers and potlucks." This line expands the meaning of care beyond physical well-being, pointing to a holistic approach that values family involvement, shared meals, and communal celebration. The ability to come together for holidays and gatherings can be a powerful comfort for families, reinforcing bonds and creating memories even as loved ones live in a care setting.

When these two distinct experiences are read together, they reveal a nuanced picture. The strongest takeaway is that the people delivering hands-on care can be outstanding - competent, gentle, and attentive in the daily work of tending to residents. The care itself can be described as exceptional, as evidenced by the explicit "A+ care" acknowledgment and the long duration of care cited in the other review. At the same time, there is a clear call for improvement in how information is communicated and how families are treated when seeking assistance. The difference between compassionate caregiving and responsive administrative support matters; one can sustain trust and peace of mind while the other can erode it.

For families evaluating care, these reflections offer a balanced lens. The presence of dedicated, caring staff who can sustain high-quality care over months or years is a powerful asset, especially when a loved one's needs are complex or long-term. The opportunity for families to feel included - through holiday gatherings, get-togethers, and potlucks - adds a valued dimension of community and belonging that can ease the emotional load of caregiving. Yet the recurring concern about customer service emphasizes the real impact of communication - how timely information, clear guidance, and empathetic responsiveness can influence the overall experience as much as, if not more than, the clinical expertise on offer.

Ultimately, the narratives suggest a place where genuine care and community are present in abundance, paired with a need to strengthen the consistency of communication and customer-facing interactions. When caregivers are able to pair their expert, compassionate work with proactive, respectful information-sharing, the overall experience can align more fully with the heartfelt care already evident in the daily routines. For families planning next steps, these accounts underscore the value of asking about both the quality of care and the responsiveness of the staff who handle information, ensuring that the care provided to loved ones is supported by clear, caring communication at every stage.

This area of Pleasant Grove, Utah offers a convenient and diverse range of amenities for senior living. With several restaurants within half a mile, including Taco Amigo, Los Compadres, McDonald's, and Purple Turtle, residents have plenty of dining options close by. Additionally, there are pharmacies such as Smith Rexall Drug and Walmart Pharmacy within a short distance for easy access to medications and health supplies. Medical care is also readily available with facilities like Synergy Dental and Tri City Medical Center Clinic nearby. For recreational activities, there are parks like Discovery Park and American Fork Dog Park within a few miles, providing opportunities for outdoor enjoyment. Places of worship for various denominations are also present in the area, including several Church of Jesus Christ of Latter Day Saints locations and the Mount Timpanogos Utah Temple. In terms of healthcare, American Fork Hospital and the American Fork Cancer Center are conveniently located for any medical needs that may arise. Overall, this part of Pleasant Grove offers a well-rounded community with essential services nearby for comfortable and accessible senior living.

Restaurants

• Taco Amigo (0.5 miles)
• Los Compadres (0.5 miles)
• McDonald's (0.5 miles)
• Purple Turtle (0.5 miles)
• Street Tacos Don Joaquin (1.9 miles)
• Kneaders Bakery (2.1 miles)
• Costa Vida (2.5 miles)

Pharmacies

• Smith Rexall Drug (0.6 miles)
• Walmart Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• Macey's, Happy Shopping (1.3 miles)
• Macey's (1.3 miles)
• Intermountain North Orem Pharmacy (2.1 miles)
• Taylor Drug (2.4 miles)

Physicians

• Synergy Dental (0.8 miles)
• Tri City Medical Center Clinic | Urgent Care Emergency Room (1.4 miles)
• TaylorMED MRI (1.6 miles)
• RAYUS Radiology (2 miles)
• North Orem Clinic (2.1 miles)
• Intermountain Healthcare (2.1 miles)
• North Orem InstaCare (2.1 miles)

Theaters

• Water Gardens Cinema 6 (1.3 miles)
• Cinemark American Fork (4.8 miles)

Parks

• Discovery Park (1.5 miles)
• American Fork Dog Park (2.7 miles)
• Highland Glen Park (4.6 miles)
• Community Park (4.7 miles)
• Lakeside Sports Complex (4.8 miles)
• Vineyard Grove Park (4.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.9 miles)
• The Church Of Jesus İst Of Latter-Day Saints (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)
• Mount Timpanogos Utah Temple (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.8 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Hospitals

• American Fork Hospital (2.4 miles)
• American Fork Cancer Center (2.4 miles)
• Emergency Room (3.4 miles)
• Provo Canyon School (4.8 miles)

Cafes

• Starbucks (4.4 miles)