Heritage Care Center
Save350 East 300 North, American Fork, UT 84003
For more information about senior living options: (844) 490-3973
The staff at Heritage Care Center are very friendly and professional, ensuring that residents are well taken care of. Residents have access to a variety of activities, fostering engagement and interaction among them. The facility is well maintained and has a certain character due to its historical background as an old hospital. Family members receive regular updates from the staff about their loved ones' care and wellbeing. A positive rapport exists between the staff and residents, contributing to a joyful atmosphere in the facility. Residents appear spry and active, enjoying games and social interactions facilitated by caring staff members.
The memory care area at Heritage Care Center had stark white walls and no decorations, which contributed to a clinical atmosphere. A resident was not provided with a meal after leaving the dining room, resulting in them going without food for the night. One resident was found sitting in a dirty diaper for an extended period, leading to a rash due to poor hygiene. The facility had issues with isolation protocols that were unnecessary and inconsistent for residents suffering from infections. Residents often experienced delays of 45 minutes to over an hour for pain medication. There were frequent instances of urine on the floor due to inadequate staff attention and responsiveness. Family concerns were largely ignored by administration, indicating a lack of communication and accountability. The facility appeared understaffed, making it difficult for families to find caregivers during visits. The activities available for residents were limited and could benefit from more variety.Heritage Care Center has elicited a wide range of reactions from those who have used its services, highlighting a mix of positive experiences and significant concerns. For some, the center has provided exceptional care, particularly in acute situations. One reviewer shared a personal experience of coming in on a stretcher and leaving weeks later, fully able to walk again. They praised the staff for their kindness, noting that their approach reminded them of their favorite teachers—indicative of an environment filled with compassion and support. Such appreciation suggests that when well-staffed and attentive, Heritage Care Center can foster an uplifting atmosphere conducive to healing.
Conversely, other reviews tell a contrasting story—one of deep dissatisfaction regarding the memory care area at Heritage Care Center. A spouse expressed disappointment over the starkness of the environment, particularly the cold white walls devoid of decorations which failed to create a comforting ambiance for residents suffering from dementia. Critical lapses in basic care were evident in one instance when food was placed before a resident who quickly left the dining area without consuming any meal. This incident highlights not just the oversight but also raises questions about how adequately staff monitor residents with memory impairments.
In more troubling revelations, issues concerning hygiene and patient dignity were spotlighted by multiple reviewers. Complaints surfaced about residents being left in dirty diapers for extended periods or facing delays in accessing necessary assistance—an unfortunate reality that challenges both dignity and health outcomes for vulnerable individuals. One reviewer noted witnessing urine on floors that had been unattended, painting a distressing picture of neglect within the facility despite prior claims regarding cleanliness and attentive care.
Amidst these critiques emerged observations indicating variability in quality based on staffing levels and operational efficiency. While some commenters noted that staff members were friendly whenever they could be found, there was clear consensus on understaffing as problematic. Inadequate personnel seemed to correlate with longer wait times for medication delivery and essential help with daily activities, leading to aggravation among residents who needed timely attention.
Despite these realities, some individuals reported positive encounters during visits to Heritage Care Center—particularly regarding interactions between caregivers and residents. For example, one reviewer commended the friendly demeanor of staff members who provided round-the-clock supervision and facilitated social interaction amongst residents within community spaces resembling something closer to an active home rather than institutional care settings. This aspect underscored the potential for creating bonds between residents through engaging activities like group games—a detail mentioned by another visitor who witnessed lively participation during these interactive sessions.
As many opinions converge around various aspects of life at Heritage Care Center—from architectural appearance reminiscent of its hospital origins to interpersonal dynamics—it is evident that this facility elicits strong feelings on both ends of the satisfaction spectrum. Some families found comfort knowing their loved ones received dedicated supervision while others grappled with disheartening experiences fraught with neglect regarding basic care needs. As such, while certain facets might reflect warmth and professional camaraderie among staff members intent on supporting patients' emotional wellness, critical attention must still be paid toward consistent operational standards required for delivering holistic healthcare that meets every resident's basic human needs effectively amid growing concerns over institutional settings today.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Heritage Care Center in American Fork, UT is a comprehensive assisted living community offering a range of care services to meet the individual needs and preferences of residents. The facility provides a warm and comfortable environment for seniors who require assistance with daily living tasks, memory care support, or skilled nursing services.
Residents at Heritage Care Center can enjoy amenities such as cable or satellite TV, devotional services off-site, and fully furnished accommodations. The community features indoor common areas where individuals can socialize and engage in various activities organized by the staff. Housekeeping services are provided to ensure a clean and tidy living environment for all residents.
The care services offered at Heritage Care Center include assistance with activities of daily living, ambulatory care, medication management, and coordination with healthcare providers. The professional staff is trained to provide specialized memory care programming for those with Alzheimer's disease or other forms of dementia. Physical therapy is also available to help seniors maintain their mobility and overall well-being.
Nutritious meals that cater to specific dietary restrictions are provided at Heritage Care Center's dining room. Additionally, community-sponsored activities, fitness programs, and scheduled daily activities offer residents opportunities for social interaction and engagement.
The location of Heritage Care Center offers convenient access to various essential amenities. There are six parks nearby for outdoor recreation opportunities, 13 pharmacies for easy prescription pick-up or delivery, 24 physicians that provide medical support when needed, as well as numerous restaurants and places of worship within close proximity. Furthermore, two hospitals located nearby ensure prompt medical attention if required.
Overall, the Heritage Care Center in American Fork provides high-quality assisted living care in an inviting atmosphere with excellent amenities and convenient access to essential services in the surrounding area.
This part of American Fork, Utah, offers a variety of amenities and services that may be appealing for senior living. There are several places of worship nearby, including multiple Church of Jesus Christ of Latter Day Saints locations and the Mount Timpanogos Utah Temple. Pharmacies such as Sav-On Pharmacy and CVS Pharmacy are conveniently located for easy access to medication needs. A selection of restaurants like Black Bear Diner and Olive Garden provide dining options close by. In terms of healthcare, there are physicians offices within a mile radius, including the American Fork Clinic and Intermountain American Fork Internal Medicine Clinic. For leisure activities, there are parks like Highland Glen Park and Discovery Park nearby, as well as theaters such as Cinemark American Fork for entertainment. Additionally, the American Fork Hospital is in close proximity for any medical emergencies that may arise. Overall, this area offers a mix of essential services and recreational opportunities that could make it a desirable location for seniors looking to settle in American Fork.
Heritage Care Center is located at 350 East 300 North, American Fork, UT 84003 in Utah County, Utah
Heritage Care Center offers a comprehensive suite of features designed to support residents with dementia or Alzheimer's disease, fostering their independence and well-being. Assistance with dressing, bathing, and transfers ensures dignity and safety while promoting confidence in daily activities. Medication management guarantees that residents receive the right doses at the correct times, reducing anxiety around health routines. Meal preparation and service cater to dietary needs, which is critical for maintaining physical health and encouraging social interaction during mealtimes. Transportation arrangements facilitate medical appointments, ensuring continuity of care while easing logistical burdens on families. Coordination with healthcare providers optimizes treatment plans tailored to individual needs. Activities of daily living assistance supports autonomy in personal tasks vital for mental engagement, complemented by specialized memory care programming that focuses on cognitive stimulation and emotional support. Additionally, 24-hour supervision provides a secure environment where residents feel safe, while physical therapy contributes to mobility and overall wellness, integral aspects of managing symptoms associated with mild cognitive impairment. The mental wellness program further addresses psychological needs through therapeutic activities that enrich quality of life within a supportive community setting.
Heritage Care Center on seniors.fyi includes 6 photos including images showing interior, windows, bedroom, healthcare, reception, lobby, physical therapy, exercise equipment, and more.
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