Heart to Heart Residential Care Home II

Pros

• The staff and owner are amazing and extremely caring and kind.
• They are described as caring and kind toward the reviewer and their family member.
• The overall impression is that the staff and owner provide exceptional, compassionate care.

Cons

• Residents are treated worse than dogs.
• A nurse told an elderly man to shut up after he asked for a napkin.
• Innocent residents who cannot speak for themselves are treated cruelly and inhumanely.
• The reviewer does not recommend this place and hopes to get their family out of there.

Review

Visits to the care facility described by one family member unfolded as a deeply troubling experience. According to the account, the speaker's great aunt and great uncle are residents there, and the visitor left with the impression that they are treated far worse than many animals. The words are strong and convey a sense of distress: residents who cannot voice their own needs are facing mistreatment, and the author of the review feels a moral imperative to speak out. The visit today reinforced a belief that something fundamental is going wrong in how those people are being looked after, and the reviewer frames this as a serious problem that warrants attention.

The same account details a specific incident that left a lasting impression: an elderly man asked a nurse for a napkin, and the nurse allegedly responded by telling him to shut up. This moment is presented as emblematic of a broader pattern of callousness and disregard for the comfort and dignity of residents. The reviewer emphasizes the inhumanity of such moments, painting a picture of a facility where compassion is not consistently demonstrated and where the most vulnerable residents may be left feeling unheard and humiliated. The emotional weight of these claims is clear, and the reviewer insists that something must be done to protect those who cannot defend themselves.

Because of what was witnessed, the reviewer makes a firm, negative judgment about the facility. They explicitly state that they do not recommend the place at all and express a strong desire to move their family out as soon as possible. The tone conveys alarm and urgency, reflecting a conviction that the current conditions are not acceptable and that continued residents' well-being is at risk. This part of the account underscores a sense of personal responsibility - someone must take action to ensure safety, respect, and humane treatment for the residents.

In contrast to the grim impression of the first account, another review presents a remarkably positive experience. The language here focuses on the opposite end of the spectrum: "Amazing staff and owner so extremely careing and kind for me and my family member." This perspective credits the staff and especially the owner with exceptional care, kindness, and attentiveness toward the reviewer and their family member. It is a powerful reminder that experiences within the same facility can vary dramatically, depending perhaps on individual interactions, moments in time, or different departments and caregivers.

The juxtaposition of these two accounts highlights a wide range of possible experiences within what should be a single, consistent environment of care. One narrative centers on distress, perceived abuse, and a plea for reform and relocation, while the other centers on warmth, compassion, and dedicated support. Together, they paint a complex picture that acknowledges both the potential for excellent, person-centered care and the very real dangers of neglect and disrespect. Readers are left with a sense that more than one story is possible within the same setting, and that residents' experiences can diverge in meaningful and impactful ways.

Ultimately, the collection of observations reflects a spectrum of care that can exist in elder care spaces. On one side stands a strong call to action against cruelty and a clear intent to seek a safer, more respectful environment for loved ones. On the other side stands high praise for staff and ownership, emphasizing how compassionate, attentive care can profoundly affect families during challenging times. The two accounts together encourage readers to look closely at how care is delivered across shifts, staff members, and days, recognizing that every resident deserves dignity, safety, and kindness every single day.

Located in the northeastern part of San Antonio, Texas, this area offers a variety of amenities suitable for senior living. With multiple parks nearby such as Converse Park Playground and Lou Karden Memorial Park, residents can enjoy outdoor activities and leisurely strolls. There are several pharmacies within a short distance, including Walgreens and CVS Pharmacy, ensuring convenient access to medications and healthcare necessities. A range of dining options like McDonald's, Whataburger, and BJ's Restaurant & Brewhouse provide diverse culinary choices. Medical facilities like Northeast Prohealth and Conviva Care Center Live Oak offer accessible healthcare services. Additionally, there are cafes like Starbucks and Kung Fu Tea for seniors to socialize and enjoy a hot beverage. With proximity to major hospitals such as Baptist Health Systems and San Antonio Military Medical Center-SAMMC, residents can feel at ease knowing quality medical care is easily accessible. Places of worship like Good Shepherd Catholic Church cater to spiritual needs, while transportation options such as Skyplace Center and San Antonio International Airport ensure convenience for traveling or visiting loved ones. Overall, this part of San Antonio provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Parks

• Converse Park Playground (1.3 miles)
• Converse City Park (2.6 miles)
• Lou Karden Memorial Park (2.9 miles)
• Comanche Lookout Park (4.1 miles)
• Nimetz Park (7.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Photo Center (3 miles)
• Walgreens (3.1 miles)

Restaurants

• McDonald's (1.7 miles)
• Raising Cane's Chicken Fingers (1.8 miles)
• Whataburger (2.5 miles)
• Taco Bell (2.7 miles)
• McDonald's (2.7 miles)
• Wendy's (2.7 miles)
• BJ's Restaurant & Brewhouse (2.7 miles)

Physicians

• Northeast Prohealth (1.8 miles)
• Medical Center Ophthalmology Associates (1.8 miles)
• Conviva Care Center Live Oak (1.9 miles)
• Northeast Internal Medical Associates (2 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (3.8 miles)
• Carrera Optical (4 miles)
• Northeast Pediatric Associates (4.6 miles)

Cafes

• Starbucks (2.8 miles)
• Kung Fu Tea (2.8 miles)
• Starbucks (2.9 miles)
• La Media Luna Cafe (5.1 miles)
• Theory Coffee Company (6.2 miles)
• Starbucks (6.2 miles)
• Starbucks (6.5 miles)

Hospitals

• Baptist Health Systems (6 miles)
• San Antonio Military Medical Center-SAMMC (6 miles)
• US Army (6.2 miles)
• Barr & Gossett (6.8 miles)
• Schertz Dialysis Centers (6.9 miles)

Places of Worship

• Good Shepherd Catholic Church (6.1 miles)
• Church of Jesus Christ of Latter Day Saints (7 miles)

Transportation

• Skyplace Center (7.1 miles)
• Terminal A (7.3 miles)
• San Antonio International Airport (SAT) (7.3 miles)