The Overlook At Plum Creek

Pros

• The caregivers at Comfort Care are friendly and provide excellent service, making residents feel valued and appreciated.
• The initial assessment by Comfort Care demonstrated a respectful approach, addressing the resident directly and showing genuine concern for their needs.
• Residents rave about their caregivers and look forward to their visits, indicating a positive experience with personal care.
• Families have been extremely happy with the Overlook at Plum Creek, appreciating the variety of activities available to seniors.
• The Overlook at Plum Creek is located adjacent to a golf course, providing a pleasant environment for residents.
• Some families recommend the Overlook at Plum Creek as a caring place for their loved ones in need of senior housing.

Cons

• The office staff at The Overlook at Plum Creek are described as rude and deceitful.
• Maintenance services are reported to be virtually non-existent.
• Tenants have expressed dissatisfaction with significant rent increases, feeling it is unreasonable.
• There is a lack of responsiveness from the office staff, making it difficult to get assistance.
• The atmosphere is perceived as filled with gossip among tenants, which detracts from the living experience.
• A negative interaction with a specific staff member has led to concerns about customer service and care for residents.
• Despite being a beautiful complex, the overall quality of the staff is criticized as poor.

Review

The Overlook at Plum Creek, a senior living complex located in Kyle, TX, has garnered mixed reviews from residents and their families. While some tenants share positive experiences highlighting the beautiful surroundings and activities available for seniors, others express significant dissatisfaction with the management and maintenance of the facility. This combination of reviews paints a complex picture of life at The Overlook.

Several long-term tenants have raised alarms about poorly managed office staff. One resident with seven years of experience at The Overlook describes the office personnel as "rude and deceitful." This sentiment resonates with other reviewers who also emphasize their frustration over communication issues; many report difficulty in reaching staff by phone or getting timely assistance when visiting the office in person. Such negative interactions can sour a resident's feeling toward what could otherwise be a pleasant living environment, particularly for the elderly tenants who rely heavily on supportive services.

On top of staffing issues, increasing rent has become another major concern among current residents. An elderly tenant reported an unexpected $150 rent increase that followed a smaller bump of $50 in the previous year. She expressed dismay at this trend, indicating that while she initially felt content living so close to family, rising costs overshadow her satisfaction. Coupled with limited amenities – described as merely offering "a roof over your head" – reviewers are left questioning whether staying at The Overlook is worth it given better alternatives available elsewhere. Particularly concerning is the observation that there are several vacant apartments within the community that could suggest potential difficulties in maintaining occupancy.

Positive testimonials underscore how essential customer service is in shaping overall satisfaction with a facility like The Overlook. While one reviewer acknowledged some caregivers display excellent rapport with residents during assessments -- directly addressing seniors rather than just their families -- contrasting experiences point to persistent issues within administrative interactions. A family member decided against placing their loved one in this facility after receiving exceptionally rude treatment from staff members over the phone. They cautioned that if such behavior is exhibited during initial inquiries, it raises serious concerns about how attentive and respectful staff would be once a family member was actually residing there.

Despite these substantial criticisms regarding staffing and management practices, some reviews highlight commendable experiences within similar caregiving facilities nearby. Another reviewer praising Comfort Care emphasizes how friendly caregivers interact positively with seniors, making them feel valued and respected throughout their time there. This showcases not only varying standards within senior care communities but also indicates that dedicated attention to residents' well-being can lead to positive associations for families searching for quality care options.

Ultimately, prospective tenants and their families may want to weigh both sides before committing to life at The Overlook at Plum Creek. While its picturesque location next to a golf course paired with engaging activities for seniors presents appealing prospects for communal living, caution should be exercised concerning unwelcoming administrative practices and rising costs that may overshadow these benefits over time. Gathering thorough insights from multiple sources could prove invaluable when considering where to place loved ones during such vital stages of life.

Restaurants

• Casa Garcia's - Kyle (0.6 miles)
• Whataburger (0.6 miles)
• McDonald's (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Aviator Pizza Kyle (0.8 miles)
• Texican Cafe Kyle (0.8 miles)
• Popeyes Louisiana Kitchen (0.9 miles)

Pharmacies

• H-E-B plus! Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.1 miles)
• Kyle Total Healthcare (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Kyle Care Pharmacy (2.5 miles)

Cafes

• Summermoon Coffee Bar (0.8 miles)
• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Nate's (4.5 miles)
• Starbucks (6.1 miles)
• Hays City Store (7.2 miles)
• Texas Bean & Brew House (9.3 miles)

Physicians

• Benjamin A McArthur, MD (0.8 miles)
• Austin Radiological Association Msollc (0.8 miles)
• Greater Austin Pain Center (0.8 miles)
• Evans Dermatology - Kyle Parkway (0.9 miles)
• Westlake Eye Specialists - Kyle Office (0.9 miles)
• Kyle Parkway OB/Gyn Associates (1.3 miles)
• Texan Ent & Allergy Specialists (1.3 miles)

Hospitals

• Warm Springs Rehabilitation Hospital of Kyle (1.2 miles)
• Seton Medical Center Hays (1.4 miles)
• Seton Healthcare Network (1.4 miles)

Places of Worship

• St Anthony's Catholic Church (1.4 miles)

Theaters

• Evo Entertainment (1.5 miles)

Parks

• Gregg-Clarke Park (1.9 miles)
• Waterleaf Park Beech Drive (3.6 miles)
• Stone Ridge Park (4.8 miles)
• Buda City Park (5.1 miles)
• The Watering Bowl (9 miles)
• Sewell Park (9.6 miles)
• Bicentennial Park (9.9 miles)

Transportation

• Taylor Tx (5.8 miles)