The Harrison At Heritage

Pros

• One aide demonstrated a positive attitude and was consistently helpful and caring toward residents.
• A specific aide was appreciated for never making the resident wait when changes were needed.
• Some staff members, particularly on the short-term skilled hall side, were recognized as being good at their jobs.
• The facility's appearance is described as beautiful and glamorous, creating a positive first impression for visitors.
• The rehabilitation services provided some beneficial activities for residents to participate in, although more encouragement from staff would have been welcomed.

Cons

• The facility appears beautiful on the outside, but the cleanliness and staff care are severely lacking inside.
• Medications were improperly managed, and there was negligence in attending to essential hygiene needs.
• Communication with staff is poor, and requests for assistance are often ignored or delayed significantly.
• Many residents experience long waits for basic necessities, such as restroom assistance or meal help.
• The nursing staff is described as cranky and unapproachable, with minimal empathy toward residents' needs.
• Management turnover is high, leading to inconsistency in care and familiarity with residents.
• There are numerous reports of items being stolen from residents, indicating a lack of security and oversight.
• Staff members frequently disregard policies regarding personal device use during shifts, detracting from their attention to residents.
• Basic personal hygiene standards are not met consistently, leaving residents in unsanitary conditions for extended periods.
• Despite repeated complaints about care issues being raised at meetings, responses from management have been ineffective or nonexistent.

Review

The reviews of The Harrison at Heritage paint a disheartening picture of a facility that, while aesthetically pleasing from the outside, falls woefully short in the realms of care and compassion for its residents. Many families are expressing deep dissatisfaction with both the cleanliness of the facility and the attitude of its staff, particularly those involved in direct patient care. These accounts highlight serious issues regarding medication management, hygiene, and overall treatment received by their loved ones during their stay.

Families recount harrowing experiences with medication mismanagement. One common issue that emerged was the administration of sleeping pills to residents who had never taken them before, leading to adverse physical reactions such as severe diarrhea. Families reported multiple instances where their loved ones were left in soiled clothing for extended periods?one review mentioned a resident being neglected for up to ten hours without being changed. This has raised significant concerns about basic hygiene practices within the facility and whether staff members prioritize patients? immediate needs over their own convenience.

Communication?or lack thereof?was another critical theme throughout these reviews. Family members expressed frustration over unreturned messages and ineffective communication channels with administration and nursing staff. Instances were noted wherein family members attempted to speak to directors or supervisors but were met with silence or delay in response time. Furthermore, when families raised concerns about neglectful care or made inquiries about treatment plans, they frequently felt dismissed or ridiculed by both nurses and aides who seemed to operate under an atmosphere of defensiveness rather than transparency.

Despite some reports highlighting individual aides who exhibited kindness and responsiveness toward residents, these cases appeared to be exceptions rather than the rule. Many reviewers spoke negatively about the nursing staff's demeanor?describing them as unfriendly and uncaring. Reports included incidents where call lights went unanswered for excessively long periods while nurses engaged in conversations amongst themselves instead of attending to patient needs. Families described feeling invisible during visits; food trays went untouched as patients were left alone without assistance?a stark contrast to what should be fundamental caregiving principles.

Concerns around understaffing emerged repeatedly across various accounts, suggesting systemic issues within The Harrison at Heritage's operations that adversely affect patient care quality. Many families reported witnessing staff exhibiting negative attitudes towards each other amidst apparent chaos driven by high turnover rates among personnel. Such instability not only disrupts effective communication but also contributes significantly to stress levels among both caregivers and residents alike.

Lastly, several reviewers expressed a profound sense of loss over personal belongings disappearing under mysterious circumstances during residencies at The Harrison at Heritage. Complaints concerning theft?including jewelry and cash?indicate a pervasive lack of security or oversight within the establishment that further compounding families' distress during an already challenging experience.

In summary, prospective clients considering The Harrison at Heritage for rehabilitative care must weigh these firsthand accounts seriously against its appealing exterior fa?ade. What many thought would be a supportive environment for healing turned out to be riddled with inadequate attention toward patient dignity?a primary concern for any family seeking care solutions for loved ones transitioning from hospital stays needing rehabilitation services back into everyday life.

This area of Fort Worth, Texas, offers a variety of amenities and services that may be appealing for seniors looking to settle down in a peaceful community. With several reputable physicians and pharmacies within close proximity, you can easily access medical care and prescription medications. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, ensuring a diverse selection of meals to suit your preferences. Nearby hospitals and urgent care centers provide peace of mind in case of any health emergencies. For leisure activities, you can enjoy a movie at the nearby theater or relax at one of the nearby parks. Furthermore, the presence of various places of worship reflects the diversity and inclusivity of the community. Overall, this part of Fort Worth offers convenience, comfort, and a sense of community for seniors looking to make this area their home.

Physicians

• Kane Hall Barry Neurology: Kane Jerome M MD (0.2 miles)
• Texas Digestive Disease Consultants: Fort Worth - North Beach St (0.3 miles)
• Kathryn Mandal, MD - Continuum Internal Medicine and Pediatrics (0.3 miles)
• Alliance Pediatrics (2.8 miles)
• Cornerstone Family & Sports Medicine (3.1 miles)
• Keller Family Medical Center (3.2 miles)
• North Hills Family Medicine (3.7 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (1.3 miles)
• Rosa's Cafe (2.1 miles)
• Starbucks (3 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)
• The Market (6.8 miles)
• Roots Coffeehouse (6.9 miles)

Restaurants

• McDonald's (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Cheddar's Scratch Kitchen (1.7 miles)
• Olive Garden (1.8 miles)
• Maria Cuca's Mexican Cuisine (1.8 miles)
• Lupe Tortilla (1.9 miles)
• Horizon 76 American Gr (1.9 miles)

Hospitals

• Cook Children's Urgent Care Alliance (1.7 miles)
• Texas Health Harris Methodist Hospital Alliance (1.8 miles)

Theaters

• Cinemark (1.7 miles)

Places of Worship

• St Elizabeth Ann Seton Catholic Church (2.4 miles)
• First Baptist Church of Keller (2.6 miles)
• Alliance Community Fellowship (2.7 miles)
• Gateway Church North Fort Worth Campus (2.7 miles)
• Keller United Methodist Church (3.8 miles)
• Wellspring Church (4.9 miles)
• Gateway Church (5.1 miles)

Parks

• Ridgeview Farms Park (3.2 miles)
• Capp Smith Park (3.7 miles)