KDHHS

Pros

• The complex is described as an excellent place to live with a very positive overall experience.
• Facilities are consistently clean and well-maintained.
• Common areas, including the pool, gym, and green spaces, are in excellent condition.
• Management and maintenance staff are friendly and respond quickly to requests.
• Residents feel safe thanks to the security system and quiet neighborhood.
• The location is ideal, close to shops, restaurants, and with good access to public transportation.
• The apartments are spacious, modern, and well-equipped.

Cons

• There are ongoing dog feces issues because residents do not clean up after their dogs.
• Car break-ins and thefts have occurred, and security is considered inadequate.
• Residents report being charged high fees and threatened with collections despite paying on time.
• Office staff are unprofessional, unresponsive, and dismissive.
• The property is filthy and moldy, with pests in common areas.
• Gates and security are broken or ineffective, making residents feel unsafe.
• Maintenance requests are unreliable and often mishandled.
• Trash services are overpriced with no valet trash, leading to trash piles.

Review

Broadstone Grand Parkway elicits a wide range of resident experiences, with many long-term renters painting a largely positive picture of daily life here and a vocal subset reporting serious concerns that overshadow the good moments. On one hand, several residents emphasize cleanliness, prompt maintenance, courteous staff, and a quiet, convenient location. They note that the pool area is well kept, the grounds are pleasant, and the move-in process can be straightforward. The sentiment from these voices is that, when things run smoothly, the property feels like a comfortable, well-maintained home in a convenient Katy location with easy access to shops, restaurants, and public transit options. They also point to responsive maintenance teams and amenable, friendly office staff as a plus, contributing to a sense of a well-run community.

Yet a different current runs through these same walls: a substantial number of reviews highlight ongoing issues that, for some residents, significantly degrade the living experience. A recurring theme is the management office and its communication - ranging from claims of unresponsiveness to outright mismanagement. Some reviewers describe office staff as unprofessional, dismissive, and slow to respond, with instances of being told one thing and receiving another when follow-up is needed. In several accounts, residents express frustration with billing practices, "charges" that seem unclear or unfair, and even threats of collections after timely payments. A number of comments mention that the corporation or management team does not seem to take issues seriously or resolve them in a timely manner, leading to a sense that problems are repeatedly put off or minimized rather than addressed head-on.

Security and safety concerns also feature prominently in the more cautionary notes. Several residents warn about theft and vandalism in and around the property, including stolen tires, license plates, and vehicles broken into or stolen outright. They describe a deteriorating security atmosphere, with on-site security officers either unresponsive or ineffective, gates that don't work as intended, and a growing fear among residents about leaving cars parked on-site. One particularly striking account recounts a car on blocks with tires missing and notes that, despite reaching out to security staff, there was little or no follow-up. Taken together, these anecdotes build a portrait of an environment where safety feels compromised, and where residents feel compelled to stay vigilant about locking and securing their vehicles.

Within the broader discussion of risk, cleanliness, and upkeep, several residents point to pest issues and general filth as a chronic problem. There are mentions of dog feces in common areas, mold in hallways and even in living spaces, and pests like roaches and mice that persist despite pest-control charges. Walkways, stairwells, and the pool area are described as frequently messy, and trash piles or unsightly clutter around doors contribute to a sense of neglect that undermines the perceived luxury or comfort of the property. The contradictions here are notable: while some testimonials celebrate a clean, well-maintained environment, many others describe ongoing neglect in interior and exterior upkeep, with landscaping that appears dead and facilities that look worn or poorly maintained.

The amenities department - especially the gym and pool - emerges in these evaluations as a mixed bag. Some residents highlight a well-kept pool area and a generally pleasant atmosphere, but others argue that the gym equipment is outdated or in need of renewal and that pool conditions can deteriorate when residents do not adhere to rules or when maintenance is limited. The sense across accounts is that the amenities are a potential strength of the property, but only when management prioritizes upkeep and invests in updating equipment and facilities. When attention lapses, these same amenities become flashpoints for frustration, especially in a property that bills itself as luxury or upscale in branding.

The narrative also includes a collage of personal move-in experiences that range from overwhelmingly positive to deeply negative. A number of reviewers describe easy move-ins, friendly staff, neat and modern-looking apartments, and a sense of welcome in the local community. Others recount feeling mistreated or unheard during the move-in or early tenancy, with assertions that assumptions about safety, value, and services did not align with the reality they encountered after settling in. This spectrum of experiences reinforces a broader impression: Broadstone Grand Parkway can be a good home for some, but it is a place where expectations about management responsiveness, security, and maintenance vary considerably depending on individual circumstances and perhaps even the particular staff members encountered.

An additional thread floats through the discourse: the apartment's reputation appears to be in flux. In one corner of the conversation, there are emphatic, strongly positive endorsements of the complex as a high-quality, well-managed living space with attentive office staff and a peaceful environment. In another corner, there are alarmed cautions about rising safety concerns, unresponsive management, significant cleanliness issues, and the perception that the property fails to deliver on the promises associated with its branding and online marketing. One review even cites a downward trend in ratings, suggesting that the experience of living here can swing dramatically from one resident to the next depending on factors like security incidents, maintenance communication, and how promptly issues are resolved.

For anyone considering Broadstone Grand Parkway, the takeaway is nuanced. The property clearly has the potential to be a comfortable, convenient home with well-kept common areas, a favorable location, and a friendly on-site team - at least for some residents who report positive experiences with staff, maintenance responsiveness, and a generally clean environment. However, there is a credible and consistent counter-narrative: safety concerns linked to theft and vehicle break-ins, perceived mismanagement or poor communication from the office, ongoing cleanliness and pest issues, and the impression that certain fees and practices do not always align with the advertised luxury lifestyle. Prospective tenants would do well to weigh these divergent experiences, gather current firsthand impressions, and consider how much emphasis they place on security, responsiveness, and the maintenance of shared spaces when deciding whether Broadstone Grand Parkway is the right home for them.

This part of Katy, Texas, offers a wide range of amenities and services that cater to the needs of senior residents. With several pharmacies in close proximity, accessing medication and healthcare supplies is convenient. Additionally, there are multiple physicians' offices nearby, providing easily accessible medical care. For leisure and dining options, there are various restaurants offering diverse cuisine choices, as well as cafes for socializing or relaxing. Places of worship are also within reach for spiritual fulfillment. The presence of theaters and parks offer opportunities for entertainment and outdoor activities. With Memorial Hermann Katy Hospital nearby, residents can have peace of mind knowing that medical assistance is readily available. Overall, this area provides a comfortable and convenient living environment for seniors looking to settle in Katy.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Striker Pharmacy (2.3 miles)
• Walgreens (2.4 miles)

Physicians

• Allergy & ENT Associates (0.6 miles)
• Katy Family Physicians (0.6 miles)
• Whitsett Vision Group (0.7 miles)
• Cinco Ranch | Kelsey-Seybold Clinic (0.8 miles)
• Katy Dermatology (1.3 miles)
• Texas Children's Pediatrics Cinco Ranch (1.6 miles)
• Cinco Family Medicine (1.6 miles)

Restaurants

• Becks Prime (1.1 miles)
• El Rey Taqueria (1.1 miles)
• LaCenterra at Cinco Ranch (1.4 miles)
• Freddy's Frozen Custard & Steakburgers (1.6 miles)
• Tacos Del Julio (1.6 miles)
• Bar Louie - Katy (1.7 miles)
• Whiskey Cake (1.7 miles)

Cafes

• Starbucks (1.5 miles)
• The Alley (1.8 miles)
• Panera Bread (2.3 miles)
• Starbucks (2.6 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.4 miles)

Places of Worship

• Life Church (1.6 miles)
• Current ...A Christian Church (1.6 miles)
• Redeemer Community Church (1.7 miles)
• Second Baptist Church, West SecondKids (4.3 miles)

Theaters

• Cinemark (1.6 miles)
• AMC Katy Mills 20 (1.9 miles)

Hospitals

• Memorial Hermann Katy Hospital (1.7 miles)

Transportation

• Uhaul (2.4 miles)

Parks

• Mary Jo Peckham Park (3.7 miles)
• Castello Lakes Park (5 miles)