Crimson Heights Health & Wellness
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19279 Mckay Drive., Humble, TX 77338
For more information about senior living options: (844) 490-3973
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A reviewer expresses heartfelt gratitude to Melissa and the Crimson Heights staff, calling the service and quality of care unmatched. Another reviewer notes that the nurse practitioner treated the mother personally and provided direct contact information, praising accessibility. A reviewer praises the facility's wound-care nurse as a valuable specialist dedicated to treating wounds and bed sores. Several reviewers highlight the 24-hour visitation policy and the option to have a camera in the room as positive features for family involvement. A reviewer commends the cleanliness of the building and describes the environment as uplifting, with no typical nursing home odor. One reviewer states they would highly recommend Crimson Heights based on their experience.
They describe the facility as neglectful, with inadequate monitoring of nourishment and hydration, leading to dehydration and weight loss. They note that after a five-night respite, the patient was dehydrated, feverish, incoherent, and malnourished, implying poor overall care. They report that despite dietary restrictions, staff did not ensure the patient received Ensure or properly monitored fluid intake. They allege medications were not administered (e.g., trazodone counts and a full gabapentin bottle) and that hospice was not informed of these concerns. They claim poor communication and a lack of access to records (no patient care log) along with unresponsive, sometimes rude, front-desk staff. They accuse the facility of prioritizing Medicare payments over patient welfare and of leaving patients unattended, including instances of doors being locked or staff not assisting.What emerges from the collection of accounts about Crimson Heights is a complicated portrait: a facility that some families have found to be a solid, compassionate place with real strengths in coordinated care, wound management, and accessibility for visiting, while other families describe a different reality - poor monitoring, dehydration, medication irregularities, and a troubling lack of communication during a vulnerable period for an elderly loved one. The ripple effects of these experiences touch every family member who relied on the staff to manage complex needs, respect dietary restrictions, and keep a fragile patient safe during a brief respite stay.
One caregiver's detailed account centers on a five-night respite during which the patient, a mother who cannot tolerate solid foods and who relies on Ensure for nutrition, was left under-supported. The caregiver notes that the mother drinks Ensure exclusively and can feed herself with her left hand due to a right-side paralysis. Yet upon arrival to pick her up, the patient appeared listless, incoherent, feverish, and shaky. A nurse's aide reportedly told the family that the aide had been bringing food trays but the patient did not eat; the aide claimed she had not been told until the previous night about the patient's dietary restriction to only drink Ensure. The caregiver found a warm, untouched Ensure tray at 5 p.m., well before dinner, and discovered seven unconsumed Ensure bottles in the room's fridge out of a dozen supplied. The caregiver suspects dehydration and malnutrition and notes that the patient's temperature was not being actively monitored. Attempts to obtain basic care measures - checking hydration, providing water, and asking for fever management - were met with inattention. The hospice team later confirmed dehydration and weight loss, and the family is left wondering how a patient with documented dietary needs could be left without adequate monitoring or communication. The caregiver also observed discrepancies in medication handling: trazodone appeared to be counted at the start of the stay and again at the end with no change, and a gabapentin bottle remained full, raising questions about whether medications were being administered as prescribed. This account emphasizes a breakdown in communication with hospice, a lack of daily care logs, and a perception that the staff did not fully engage with the patient's documented needs.
Other voices echo similar concerns with sharper, sometimes more graphic language about day-to-day care, or the absence of care at crucial moments. One reviewer summed their experience with a fierce warning: "Very UNACCEPTABLE STAFF. DON'T LET THE GOOD LOOKS OF THE OUTSIDE OF THIS FACILITY FOOL YOU!" They describe weekend visits where the front doors were locked and no one answered despite knocking, and they found a loved one in distress - hanging off the side of a bed, not cleaned after a meal, with crusty eyes from neglect. The same narrative recounts that upper management was hard to reach, with one contact repeatedly unavailable. Other family members describe a culture of "timeout" at the nurses' station, implying a sense of systemic understaffing or a reluctance to escalate concerns. There are even stories of patients being left unattended or not getting appropriate attention, fueling fear for other residents who might be equally vulnerable.
Amid these negative accounts, there are clearly positive experiences too. Several reviewers praise specific staff members and the overall quality of care in other respects. One reviewer highlights Melissa and the staff as highly attentive, noting that the service and quality of care were "unmatchable." They describe coordinated care as exemplary, with a nurse practitioner who would call directly and provide a personal point of contact. This account emphasizes 24-hour visitation, a culture that allows family members to visit at any time, and even the option to place a camera in the room to monitor a loved one's welfare. Cleanliness and a welcoming environment are repeatedly cited as strong features that set Crimson Heights apart from other facilities. Another reviewer specifically credits a wound care nurse and a dedicated wound care program as a major asset, underscoring that not all facilities offer this level of specialization on staff.
The experiences also reflect a sense that the facility's quality can vary over time, or from one staff member to another. A reviewer who had previously left their loved one at Crimson Heights months earlier noted adequate care at that time and wonders what changed. Some staff members remembered the patient and the fact that she only drank Ensure, suggesting that institutional memory could be a positive force when it worked well. Yet others describe inconsistent practice around feeding: questions about why solid foods were sometimes offered or why Ensure was not consistently provided or monitored, and why fluid intake and hydration were not tracked with urgency. The discrepancy between days of adequate care in the past and problematic care during a recent respite stay creates a sense that the institution's systems - communication channels, medication administration procedures, and care logging - are not uniformly reliable.
Together these accounts form a picture of Crimson Heights as a facility that can deliver high-quality, deeply attentive care in the right circumstances, while also exposing serious gaps that can have immediate and lasting consequences for an elderly, dependent resident. Several reviewers urge families to be proactive: insist on direct communication with hospice and the facility, request daily care logs and med administration records, confirm dysphagia and dietary restrictions are as prescribed, and demand timely responses to concerns about hydration, fever, and nutrition. There is a recurrent call for better staffing - enough trained aides and nurses to supervise patients in rooms rather than leaving them unattended in chairs with trays - and for more transparent escalation pathways when concerns arise.
The broader takeaway from these experiences is not a simple verdict on Crimson Heights but a nuanced, mixed portrait of a facility with real strengths in specialized care and family-facing accessibility, tempered by serious concerns about monitoring, communication, and consistency in day-to-day caregiving during respite stays. Families who rely on such facilities for a fragile loved one's wellbeing are reminded of the need to document dietary requirements, advocate for direct oversight by hospice teams, and demand clear, timely updates about a patient's intake, fluids, and medications. When a loved one's health can hinge on a caregiver's ability to detect subtle changes, the gaps described here become not just complaints but critical warnings - about the importance of staff availability, the efficacy of care plans, and the ongoing obligation to protect those who cannot protect themselves.
54 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (4 miles away) William P X (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crimson Heights Health & Wellness in Humble, TX provides a comprehensive and comfortable living environment for seniors who require assisted care. Our community offers a wide range of amenities to ensure that our residents enjoy a fulfilling and engaging lifestyle.
Within our community, residents have access to a beauty salon for all their grooming needs, as well as cable or satellite TV for entertainment. We also provide community-operated transportation for easy access to nearby locations. For those who wish to stay connected, we offer a computer center and Wi-Fi/high-speed internet.
Meals are an important part of our residents' day, and our dining room provides restaurant-style dining experiences with special dietary restrictions catered to. Our kitchenette allows residents the option of preparing their own meals if they prefer. Housekeeping services ensure that living spaces are kept tidy and comfortable.
At Crimson Heights Health & Wellness, we prioritize the overall well-being of our residents. Our fitness room and wellness center provide opportunities for exercise and physical activities. A gaming room and small library offer spaces for relaxation and entertainment. Outdoor spaces and gardens allow residents to enjoy nature.
Our dedicated staff is available 24/7 to provide supervision and assistance with daily activities such as bathing, dressing, transfers, medication management, and meal preparation. We also assist in coordinating transportation arrangements.
To keep residents engaged and socializing, we offer concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals.
At Crimson Heights Health & Wellness, we strive to create a warm and caring environment where seniors can thrive while receiving the personalized care they need.
Crimson Heights Health & Wellness is located at 19279 Mckay Drive., Humble, TX 77338 in Harris County, Texas
Crimson Heights Health & Wellness on seniors.fyi includes 11 photos including images showing interior, decor, landscaping, television, salon, dining, lighting, bedroom, and more.
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Interior
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Building
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