Infinity Independence Living

Pros

• Avanti Senior Living at Towne Lake is described as top notch.
• The staff is incredible and always available to provide updates and address concerns for families.
• Families have peace of mind knowing their loved ones are cared for by the Avanti team.
• The caregivers are among the kindest and sweetest people, and residents are happy and thriving with daily activities.
• The community is superior, with kind, friendly, and welcoming staff and honest, helpful support from the team.
• The facility is well kept, the staff are nice and well trained, and the food is great for residents.
• The wellness program and leadership teamwork help keep residents engaged, fit, and connected.
• The staff's teamwork is life-saving for families navigating difficult decisions, and they are compassionate, supportive, and helpful.
• First impressions are positive, with every employee greeting visitors and the environment described as beautiful and clean.

Cons

• They overmedicated her, with the in-house nurse deciding on medications instead of her oncologist.
• The facility head refused to stop the overdose of medicine despite concerns and medical power of attorney.
• After her death there was a promised refund of monthly rent, but nearly 90 days passed with no refund and no contact information provided to resolve it.
• They lied about the deposit, pressuring for entry and later denying the refund they had promised.
• They take advantage of the elderly and show a lack of proper advocacy when families are not present.

Review

Avanti Senior Living at Towne Lake has become a beacon for families seeking memory care and assisted living, with many reviewers painting a picture of a community where compassion, attentive staff, and engaging programs come together to create a sense of security and belonging. Across numerous personal experiences, the care teams are repeatedly described as present, responsive, and deeply invested in the well-being of residents. Families consistently note that the staff are not only professional but genuinely kind, making themselves available to provide updates and address concerns, which many say brings real peace of mind to those watching over loved ones.

A recurring theme across the testimonials is the strength of the Avanti team in memory care. Several reviewers highlight the remarkable kindness and dedication of the caregivers, who are described as the "sweetest" and most caring people they have met. The everyday rhythm of life in the community - whether it's a resident engaging in a favorite activity, joining a group, or simply enjoying the presence of attentive caregivers - appears to be a meaningful part of why families feel confident in their loved ones' safety and happiness. In particular, reviewers praise the way residents are able to participate in activities alongside peers, helping to keep them engaged and connected rather than isolated.

Leadership and teamwork within the community also receive high praise. Several comments draw attention to specific staff members who contribute to the thriving atmosphere. The wellness program is highlighted, with Tonya described as a wellness director who leads with care and a clear sense of structure. Danielle is credited with keeping residents engaged and joyful, while Charlotte is noted for encouraging fitness and activity. Mike, the executive director, is even remembered for cooking at events, underscoring a hands-on leadership style that seems to set the tone for a welcoming, community-centered environment. Reviewers consistently describe Avanti as an "amazing community" thanks to this collaborative spirit.

Family experiences underscore a shared sense of relief and gratitude. One couple describes their husband's residence in Memory Care as a period of improved safety and social connection, with excellent personal care and a staff that respects each resident's individual needs. Another reviewer highlights the smooth transition and the positive impact of daily activities and social interactions on quality of life. The sense of teamwork - between families and staff - emerges as a key factor in how well residents adapt to the community. The impression of a clean, well-organized facility, where care is delivered with attentiveness and respect, recurs throughout.

Several testimonials go beyond praise for dedicated caregiving to celebrate the variety and richness of the community's programs. Reviewers speak of an abundance of activities designed to keep residents mentally and physically active, and of staff who actively facilitate connections with family members. The ability for residents to stay integrated with their loved ones through meaningful engagement appears to be a cornerstone of Avanti Towne Lake's appeal. A sense of gratitude comes through in comments about the care family members receive, with families feeling supported during what is often a difficult journey. The overall sentiment is that this is a place where a loved one can thrive, not merely live.

Amid the overwhelmingly positive feedback, there are a few cautionary notes that prospective families may want to consider. One review presents a stark warning about deposit practices, alleging that promises of refunds were not honored and that obtaining contact information became difficult after a refund was delayed or denied. The reviewer describes a problematic experience in which the facility allegedly did not issue a promised refund and made statements that seemed to contradict the family's expectations. This account emphasizes the importance of carefully reviewing financial terms and maintaining clear, written documentation when deposits are involved, as well as ensuring transparent communication about refunds and policies.

Another review centers on concerns about medical decision-making and medication management. In this account, a family claims overmedication and a lack of coordination with the resident's oncologist, with actions that the reviewer felt were inappropriate or unsafe. The head of the facility is described as resisting the family's requests to halt certain medications. This perspective also mentions a delayed refund of monthly rent and a reluctance to provide contact information. While these are singular reports within a broader set of glowing testimonies, they highlight the critical need for families to advocate for their loved ones and to verify medical oversight and policy compliance as part of any decision about care.

Beyond these concerns, other reviewers offer a more balanced view, praising staff, management, and the overall atmosphere while recounting personal experiences during tours and admissions. A virtual tour experience cited in one testimonial depicts Jill as accommodating and capable, suggesting that even when families are not ready to commit, the facility can leave a reassuring impression about what care could look like in the future. Another comment notes the warm reception from staff from the moment a family enters, with every employee greeting visitors and making the environment feel welcoming. These pieces reinforce Avanti Towne Lake's emphasis on creating a friendly, inclusive, and supportive community.

Taken together, the collection of reviews portrays Avanti Senior Living at Towne Lake as a community with strong, patient-centered care, where staff and leadership frequently earn praise for their dedication, empathy, and hands-on involvement in residents' lives. Families are drawn to the sense of security, the engaging activities, and the clean, well-maintained facilities that help residents stay connected to their interests and to loved ones. The most compelling message across the majority of accounts is one of trust and gratitude: that the staff's care, the Wellness Program, and the overall culture of teamwork make Avanti Towne Lake a place where seniors with memory concerns can feel valued, safe, and mentally and socially engaged. Prospective residents and their families are encouraged to conduct thorough tours, ask questions about medications and finances, and observe how staff interact with residents and families firsthand to ensure alignment with their own expectations and needs.

This area of Cypress, Texas offers a convenient and diverse array of amenities for seniors. With multiple pharmacies nearby, accessing medications and healthcare supplies is easy. There are also several cafes and restaurants within a short distance, providing options for dining out or picking up a quick meal. In terms of healthcare services, there are reputable physicians and specialty clinics located within a few miles, ensuring quality medical care is accessible. For leisure activities, there are parks, places of worship, theaters, and even an airport for those looking to travel. Additionally, the proximity to Memorial Hermann Katy Hospital provides peace of mind in case of emergencies. Overall, this part of Cypress offers a balanced mix of essential services and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.2 miles)

Cafes

• Puer Taiwan Tea & Coffee (0.6 miles)
• L3 Craft Coffee (4.2 miles)
• Starbucks (4.8 miles)
• Pj's Coffee (5.3 miles)
• Starbucks (5.8 miles)
• The Alley (7.3 miles)

Restaurants

• McDonald's (1.5 miles)
• Jack In The Box (2.1 miles)
• McDonald's (3.1 miles)
• Chick-Fil-A (3.2 miles)
• McDonald's (3.9 miles)
• Chick-Fil-A (4.2 miles)
• Popeyes Louisiana Kitchen (4.3 miles)

Physicians

• Copperfield Family Medicine (4.4 miles)
• Blue Fish Pediatrics (5.6 miles)
• Kelsey-Seybold Clinic (6.1 miles)
• Cypress Clinic | Kelsey-Seybold (6.6 miles)
• Texas Dermatology (6.9 miles)
• Mann Eye Institute (7.3 miles)
• Southwest Asthma & Allergy Associates (7.6 miles)

Transportation

• West Houston Airport (4.6 miles)
• Uhaul (6.9 miles)

Parks

• Castello Lakes Park (4.7 miles)
• Paul D. Rushing Park (6.2 miles)

Places of Worship

• Second Baptist Church, West SecondKids (7 miles)
• St John Lutheran Church (7.8 miles)

Theaters

• Cinemark (7.5 miles)

Hospitals

• Fairfield Medical Center (7.7 miles)
• Memorial Hermann Katy Hospital (7.8 miles)