HomeWell Care Services of Cypress

Pros

• Becki and Bri are described as rockstar managers with thorough communication, offering an open and transparent space to speak.
• Theola, Ieesha, and Samantha are described as extremely patient, kind, and professional with the mom, making her feel comfortable.
• Rod White is widely praised for compassionate care and for making clients feel like family.
• The HomeWell team is regarded as amazing, reliable, and quick to respond, especially during emergencies or urgent caregiver needs.
• Caregivers such as Aaliyah, Elyssa, Bree, and Dallas are commended for patient, diligent care and proactive support for residents and families.
• HomeWell offers customizable a la carte care plans and even pet care, demonstrating flexibility to meet varied needs.
• The staff are noted as courteous, professional, and respectful of facility policies.
• Partner communities (e.g., Brookdale champions, Brighton Senior Living) praise HomeWell staff for their positive impact on residents.
• Overall, clients express deep gratitude and high regard for HomeWell's services for loved ones.

Cons

• The company failed to properly vet its employees.
• It admitted only state background checks had ever been conducted, never a national one.
• This meant they had no idea who they were placing in vulnerable seniors' homes.
• An employee with a criminal background stole $6,500 from a senior's account over three consecutive days.
• She accessed the senior's banking app and used Zelle, violating security safeguards.
• Despite being bonding and insured, they refused to take responsibility for the incident.
• They hired the employee and placed her in a position of trust without proper vetting.
• Their denial of accountability and backtracking is described as appalling.
• The company should not be entrusted with anyone's care.

Review

HomeWell-Cypress has left a lasting impression on many families and caregivers who have encountered their team through the years. The leadership of Becki and Bri stands out as a defining part of that experience. Described as rockstar managers with thorough communication, they create a space where team members and families can speak openly and honestly. The appreciation for their guidance is clear: they are praised for keeping conversations transparent, for being supportive, and for encouraging every member to show up with integrity and care. It's easy to see why many feel heard, valued, and empowered when working with them.

The warmth and professionalism extend beyond the office walls into the intimate settings where care is delivered. In one family's story, HomeWell Services became a dependable resource for their mother's independence in a senior living facility. In 2023, when she broke her wrist and needed help with bathing and dressing, and again in 2024 after multiple falls requiring ongoing assistance with activities of daily living, the onsite caregivers - Theola, Ieesha, and Samantha - were patient, kind, and professional. The mother grew comfortable with them and looked forward to their daily visits, a testament to the compassionate, steady presence HomeWell provided during a challenging time.

There is also a note of resolution that wraps one of these chapters: "Update: This issue has been resolved." The sentiment suggests that, despite some complications or concerns, the outcome was ultimately addressed in a way that restored confidence and allowed the family to move forward with peace of mind. It underscores the ongoing commitment of HomeWell to respond to feedback and work toward positive resolutions for families and their loved ones.

Amid these experiences, there is a stark reminder of the importance of vetting and safeguarding - shared as an update from a different perspective. A power of attorney recounts a troubling incident involving a separate agency that failed to perform national background checks, exposing a vulnerable senior to risk. The reviewer asserts that a caregiver with a criminal history gained access to a senior's finances, resulting in a substantial loss. While the incident is positioned as a cautionary tale about vetting practices and accountability, it also underscores the expectation that any provider serving vulnerable adults must be bonded, insured, and fully responsible for the conduct of their staff. The reviewer calls for accountability and justice, and, in their view, emphasizes the need for proper due diligence to prevent such harm.

Beyond these heavier moments, the overall experience with HomeWell is consistently described as uplifting and life-changing. The reviewer who speaks most passionately notes that every member of HomeWell felt blessed to be part of the care journey, even in difficult circumstances. They highlight Rod White as a standout presence - a caregiver whose dedication resonates with families and residents alike. Rod's reputation for kindness, reliability, and genuine connection appears repeatedly, with clients and collaborating facilities describing him as more like family than a caregiver. The praise is not limited to Rod alone; other team members, including Dallas and Bree, are acknowledged for their roles in supporting families and ensuring seamless, high-quality care.

Within the testimonials, Rod White's impact spans various contexts. One caregiver, Raquel, expresses appreciation for Miss Aaliyah's support with residents while she was tied up with one-on-one duties, noting how Rod's involvement and attentive visits - "dropped off snacks," checked on caregivers - helped sustain a positive, professional environment. A marketing director from Brighton Senior Living Tomball, Stephanie Myers, describes Rod as a breath of fresh air who brings a smile to everyone and consistently earns praise from both clients and colleagues. She endorses Rod as the go-to provider when care is needed, reinforcing a strong, ongoing relationship between HomeWell and partner facilities.

The stories also illuminate the breadth of HomeWell's reach and positive impact in real-time. In emergency scenarios, the team has shown remarkable responsiveness - Rod, Elysa (the team's leadership), and Bree were highlighted for delivering overnight care quickly, sometimes within hours of a call, and for maintaining professional empathy and efficiency. Health and Wellness directors at assisted living communities praise Rod and Dallas for their ability to secure available staff promptly for immediate needs. The sitters are described as courteous, professional, and respectful of community policies and procedures, reinforcing the trust that facilities place in HomeWell to support their residents with dignity and compliance.

Across multiple voices, there is a consistent thread of gratitude for the care HomeWell delivers. One family notes that HomeWell helped their aunt with patience and diligence, leading to a positive and lasting impression that makes them confident in using HomeWell again in the future. Another account emphasizes how Rod's warm, engaging demeanor invites others to get to know him, and how his presence at facilities fosters a welcoming atmosphere for residents and staff alike. The shared sentiment is clear: HomeWell Care Services offers a personalized, compassionate approach to in-home care that can adapt to the evolving needs of seniors and their families.

In the final reflections, the company's leadership is described in terms of enduring value. HomeWell Care Services is portrayed as a company that provides not only essential in-home care but also flexible, customizable care options. From a la carte care plans to pet care adaptations, the offerings are presented as thoughtfully designed to meet diverse needs. The owners - Dallas and Elysa - are acknowledged for their commitment to meaningful, person-centered care that honors the dignity and independence of every senior. Taken together, these testimonials paint a picture of a company that continually strives to be a trusted partner in care, delivering professional, empathetic support to seniors, their families, and the communities they serve.

This part of Cypress, Texas offers a variety of amenities that cater to the needs and interests of seniors. With several places of worship nearby such as St John Lutheran Church and Second Baptist Church, residents can easily nourish their spiritual wellbeing. Additionally, there are multiple pharmacies including CVS and Walgreens within a short distance for convenient access to medications. A range of dining options like Whataburger, Cracker Barrel, and Frio Grill provide delicious meals for every palate. For leisure activities, parks like Dyess Soccer Fields offer opportunities for outdoor recreation. Access to quality healthcare is readily available with hospitals such as Fairfield Medical Center and physicians' offices like Texas Ear, Nose & Throat Specialists in close proximity. Overall, this community in Cypress provides a blend of convenience, comfort, and healthcare resources that make it an ideal location for senior living.

Places of Worship

• St John Lutheran Church (0.9 miles)
• Second Baptist Church (6.1 miles)
• Community of Faith (7.6 miles)
• Christbridge Fellowship (7.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4 miles)

Restaurants

• Whataburger (2 miles)
• Five Guys Burgers & Fries (2.1 miles)
• Gringo's Mexican Kitchen (2.9 miles)
• Cracker Barrel (2.9 miles)
• Waffle House (3 miles)
• Burger King (3.1 miles)
• Frio Grill (3.7 miles)

Cafes

• Pj's Coffee (2.9 miles)
• L3 Craft Coffee (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (6.1 miles)
• Starbucks (6.7 miles)
• Denovo Coffee (7.8 miles)

Hospitals

• 5 Cross Ranch (3.6 miles)
• Fairfield Medical Center (4.1 miles)

Parks

• Dyess Soccer Fields (3.6 miles)
• Matzke Park (5.4 miles)

Physicians

• Fairfield Family Physicians (4.2 miles)
• Texas Ear, Nose & Throat Specialists (4.3 miles)
• Affinity Medical Associates Clinic (4.9 miles)
• Blue Fish Pediatrics (5.7 miles)
• Cypress Clinic | Kelsey-Seybold (6 miles)
• Hammit, Matthew D, Md - Texas Orthopaedic & Sports (6.8 miles)
• Houston Eye Associates (7.1 miles)

Theaters

• CUT! by Cinemark Cypress — Dine-in Theatre, Kitchen & Bar (5 miles)