Overall Review of Highland Villas
caveat
7 reviews mention this
Mold and roaches drive safety concerns
Several residents describe recurring mold and roach problems that affected health and daily living.
A number of reviews raise urgent health and safety concerns, especially around mold and roaches. Residents describe mold spreading and maintenance not sending the right type of response, with one person claiming a carpet-cleaning approach instead of remediation. Others mention roaches that persisted for months despite requests and treatment attempts. There are also claims of related frustrations with deposits and lease handling after move-out.
common
12 reviews mention this
Management responsiveness varies by reviewer
Many reviewers praise managers and staff for being friendly and quick to respond to problems.
On the positive side, multiple residents say the office staff and on-site team are approachable, professional, and responsive. Several reviews specifically call out communication and same-day or prompt maintenance follow-through when issues come up. A few reviews also highlight managers who regularly address concerns and keep the community looking maintained. At the same time, some reviews complain about difficulty reaching the office or unresolved concerns after reporting problems, suggesting experiences arenāt consistent.
caveat
5 reviews mention this
Leasing office communication disappoints
Some reviews describe frustrating delays or unresponsiveness from the leasing office.
A subset of reviews report problems getting answers or help in a timely way. One reviewer says the corporate office was difficult to contact when disputing deposit deductions. Others describe issues during move-in or initial leasingāsuch as paperwork delays, repeated scheduling when units were not ready, and a lack of response after showing up when the office should have been open. There are also complaints about staff behavior during inquiries, including being cut off or not returning messages.
common
5 reviews mention this
The community is often described as quiet
Many residents describe Highland Villas as a quiet, low-noise place to live.
Several reviews mention a calm atmosphere and low noise levels. Residents describe it as surprisingly quiet and also mention a peaceful, safe feeling in day-to-day life. One review specifically calls out the complex as quiet for older-age residents, while another notes āno loud noise.ā A separate comment contrasts that impression by saying it was not calm, indicating opinions can differ.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.