Girling Community Care of Brownwood TX

Pros

• The workers are very respectful and kind.
• They are always willing to help when needed.
• Girling helped find a person who cooks, cleans, and helps with groceries, and the reviewer highly recommends it for people on disability.
• The staff are always good with questions about job-related matters and provide helpful information.
• They have great people working for them.
• The reviewer loves working with them.
• The staff are very helpful.

Cons

• The reviewer claims management is terrible to workers and the elderly, and that hours and pay are docked.
• The reviewer states that a mother was fired for standing up for her clients.
• The reviewer complains that clients are not informed before visits and that workers simply show up.
• The reviewer reports unfulfilled signing bonuses and delayed payments.
• The reviewer describes chaotic communication during a transition to a new app, with unclear guidance and unhelpful helplines.
• The reviewer notes schedule changes were made in the app without notifying the client or the worker, indicating disorganization.
• The reviewer mentions rude staff and an instance of hanging up on a client.
• The reviewer asserts the company does not do its job for the elderly and disabled, with high staff turnover.
• The reviewer warns that unsupervised visits may lead to theft and that the company is unprofessional.

Review

The collection of experiences with Girling paints a portrait of a company that, for many clients and families, has been a source of frustration and worry, even as some staff members are described in warmly positive terms. Across the reviews, there are repeated themes of poor communication, inconsistent staffing, and management practices that seem to leave clients and their families feeling uncertain and unsupported. Several accounts center on the care of elderly clients and the fear that their needs aren't being reliably met, while others focus on the internal operations that customers feel are mismanaged or opaque.

One of the most pointed criticisms centers on accountability and treatment of staff, with stories of firing and retaliation that shock readers. A reviewer describes a situation where "my mother has been working her for around 4 years and just now got fired for sticking up for her clients!! This is not the first instance that this has happened. The worse is docking workers hours and pay!!" The tone conveys a sense of systemic issues rather than an isolated incident, and it is paired with strong distrust of management: "Management is terrible to workers and the elderly. Something seriously needs to be done about this company!!" These lines suggest not only dissatisfaction with outcomes but also concern about what happens to caregivers after they advocate for clients.

Communication is another dominant fault line. Multiple reviewers complain that there is little proactive outreach: "Nobody calls and lets you know they're sending someone out to your house, just shows up," sometimes after a long wait and with little warning. Another common thread is the disconnect between promises and reality. A reviewer reports a signing bonus arrangement - "Told I have a signing bonus and would receive $500 after 30 days and $2000 after 180 days" - and then notes, "It has been almost 4 months and still have not received the $500 bonus after my first 30 days." The sense conveyed is that promises get made, but follow-through is inconsistent or delayed, leaving clients and families in a swirl of uncertainty about what to expect next.

The introduction of new systems adds to the confusion for some clients. Complaints about a new app and the shifting responsibilities that come with staff changes are common. One review describes a "new app across board" that has caused miscommunications about schedules, with confusion about who is supervising whom and when changes are supposed to take effect. The reviewer recounts a particularly painful incident where "a schedule change of my hours into the app" occurred without notice to either the client or the caregiver, despite a year of established routines. The result, in their words, is a "disorganized mess" that undermines trust and creates a sense of professional embarrassment for both the worker and the client.

Beyond the organizational hiccups, there are earnest accounts of the people who do the work. Some reviewers praise the caregivers themselves, calling the workers "very respectful & kind," and expressing appreciation for the help they've received - "their willingness to help me when I need," or the fact that the company helped locate someone to cook, clean, and grocery-shop for someone on Disability. These positives show that when the right people are in place, the service can be meaningful and valuable. A few customers even say they would recommend Girling to others who need assistance, acknowledging the benefits when the support aligns with expectations and needs.

Yet the surface layer of praise is easily undercut by recurring concerns about consistency and reliability. Reviewers point out that they can't keep the same person assigned to a client for more than a few weeks, which makes continuity of care difficult, and leaves both clients and their families repeatedly having to explain the client's preferences to new caregivers. There are notes about staff interactions at the office, with some reports of rude behavior or poor handling of questions, including instances where a client or family member was redirected or dismissed rather than assisted. The tone shifts from appreciative to wary when the focus turns to the frequency of visitor changes and the sense that clients must constantly supervise or re-educate new workers.

The more extreme criticisms speak to experiences many families fear when relying on care professionals. One review paints a stark picture: a blanket warning about "sloppy work and an endless stream of sketchy ?staff' rotating through your home," and a strong caution that "calling the office won't help." The sentiment escalates to a lack of confidence that issues will be resolved, with an explicit warning to potential clients: "If you complain the staff they send becomes worse. Be prepared to supervise them every second or they will steal everything that isn't nailed down." While this is one single, highly charged claim, it reflects a deep fear about safety, trust, and the integrity of the service that weights heavily in this collection of opinions.

In sum, the experiences described reveal a service with meaningful strengths - caregivers who are capable, kind, and dedicated when properly supported - and significant weaknesses in management, communication, and consistency. For some families, Girling has provided essential help that improves daily life and even opens doors to additional assistance, such as groceries and in-home support. For others, the same organization has fallen short in critical ways, from scheduling and bonuses going unpaid to constant staff turnover and poor office communication, leaving clients feeling neglected and uncertain about the reliability of care. The contrasts are sharp, and the overall picture is one of a company whose value depends heavily on the specifics of who is assigned to a client and how well the organization can implement dependable, clear processes for caregivers, clients, and families alike.

This part of Brownwood, Texas, offers a variety of amenities that cater to individuals seeking a comfortable and convenient lifestyle. With several places of worship nearby, such as Central United Methodist Church and Coggin Avenue Baptist Church, residents have easy access to spiritual services and community support. Additionally, there are numerous dining options like Domino's Pizza and Jolene's Thai Cuisine for those looking to enjoy delicious meals without traveling far. For healthcare needs, pharmacies like CVS Pharmacy and Jacobs Family Pharmacy are conveniently located within a short distance. Residents can also find quality medical care at facilities such as Brownwood Health Center and Lonestar Sleep Lab. The area boasts several parks, including Coggin Park and Wiggins Park, providing opportunities for outdoor recreation and relaxation. Transportation services such as Friendly Cab are available for those who require assistance getting around town. Overall, this part of Brownwood offers a welcoming environment with essential services for seniors looking to settle in the area.

Places of Worship

• Central United Methodist Church (0.1 miles)
• Coggin Avenue Baptist Church (0.2 miles)
• Southern Baptist Convention (0.4 miles)
• Blackstock Laurance Pastor (0.5 miles)
• Christ Chapel (0.5 miles)
• Centro De Adoracion Y Alabanza (0.6 miles)
• General Conference Of Seventh-Day Adventists (0.6 miles)

Restaurants

• Domino's Pizza (0.3 miles)
• China Cafe (0.3 miles)
• Subway (0.3 miles)
• Pizza Hut (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Emilio's Mexican Restaurant (0.4 miles)
• Jolene's Thai Cuisine (0.4 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Jacobs Family Pharmacy (1.2 miles)
• Honey Bee Health Food Store (1.4 miles)
• Walgreens (1.5 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• United Supermarkets Pharmacy (1.7 miles)

Physicians

• Comolli & Ethridge Optometrists (0.4 miles)
• Brownwood Health Center (0.9 miles)
• Lonestar Sleep Lab (0.9 miles)
• One Source Express Care Clinic (1.7 miles)
• Clardy Kevin D (1.8 miles)
• Brownwood Allergy Clinic (1.9 miles)
• Brownwood Dermatology Clinic (1.9 miles)

Parks

• Coggin Park (0.6 miles)
• Wiggins Park (1 miles)
• Wendell Mayes Park (1.2 miles)
• Ben Lednicky Park (1.8 miles)
• 36th Division Memorial Park (2.1 miles)

Cafes

• Common Grounds Coffeehouse (0.8 miles)
• Studebaker's Cafe & Grill (1.7 miles)
• Runaway Train Cafe (2 miles)
• Starbucks (2 miles)

Transportation

• Friendly Cab (1.5 miles)

Hospitals

• Kimi Dart, DO Ear Nose Throat Allergy (1.9 miles)