Heartland Health Care Center - Bedford

Pros

• The staff at Bedford Wellness and Rehabilitation provided good care, and the food was reported to be really good.
• The facility was noted for being clean, and the staff seemed friendly with relatively little turnover.
• A family member appreciated the attentive care their loved one received from the nurses and aides.
• Visitors were impressed with the upkeep of the rooms and amenities, such as an onsite beauty shop for residents.
• One reviewer expressed satisfaction with their loved one's therapy progress after a stroke, indicating positive outcomes from rehabilitation services.

Cons

• The staff is unresponsive and does not provide proper care for patients.
• Patients face a lack of communication regarding their health status, including emergencies.
• The facility's management is incompetent, failing to address complaints and billing issues.
• Patients have encountered safety concerns, such as being disturbed by other residents and having personal belongings tampered with.
• Medical knowledge among staff appears inadequate, leading to poor wound care and overall treatment.
• Residents are forced to stay in bed unnecessarily, hindering their recovery process.
• Family members feel the need to advocate constantly for better care and attention for their loved ones.

Review

The reviews of various healthcare facilities, including Bedford Wellness and Rehabilitation, Heartland Healthcare, and others, paint a stark picture of the experiences that both patients and their families have encountered. Across these accounts, common themes of neglect, poor communication, inadequate medical care, and sanitation issues rise to the surface, highlighting significant concerns about patient safety and overall quality of care.

One recurring disappointment voiced by several reviewers is the apparent lack of attentive care from staff members. Many individuals reported feeling ignored or dismissed when voicing concerns about their loved ones’ health. For instance, one reviewer described an incident where they expressed alarm about their spouse's high fever only to be contradicted by a nurse who insisted all team members’ temperatures were normal. This led the family to take matters into their own hands by calling a charge nurse, ultimately resulting in an emergency trip to the hospital for what turned out to be a severe urinary tract infection (UTI). Such experiences stress the importance of advocating for vulnerable family members in these settings.

In addition to neglectful medical attention, complaints arose regarding administrative issues within these facilities. Delays in communication were notably distressing; family members consistently struggled to reach staff via phone and often found themselves uninformed about critical health updates regarding their loved ones. One particular account highlighted how a resident was sent to the ER without any notification being sent back to her family until they received a call from the hospital. This disconnect can lead not only to frustration but also raises potential hazards for patient outcomes during critical situations.

Sanitation and cleanliness were other significant points of contention among reviewers. Several accounts indicated subpar living conditions that raised alarms regarding hygiene standards within some healthcare facilities. Complaints included dirty rooms and unkempt surroundings which can contribute adversely not just to mental well-being but also physical health during recovery periods from surgeries or illnesses. Family members emphasized being vigilant about these environmental factors while advocating for their loved ones.

Conversely, there were positive exceptions noted in some reviews that highlighted staff who went above and beyond despite systemic issues present at certain locations. One reviewer shared their satisfaction with Bedford Wellness and Rehabilitation after observing good personal care offered by dedicated nurses who treated patients with dignity rather than as mere numbers in a system. Another review praised the facility for its cleanliness alongside positive remarks on food quality—providing a juxtaposition against more negative narratives surrounding others that cited disorganization or disheartening treatment experiences.

Overall, these candid reflections give crucial insights into both ends of the spectrum regarding rehabilitation and healthcare services in this region—showcasing alarming issues that demand immediate attention while also recognizing areas where compassionate care does thrive amid adversity. Families navigating such complex systems are urged not just to rely solely on facility reputations but remain active participants; continuously advocating for proper medical attention while ensuring humane treatment remains at the forefront as they support loved ones critically reliant on skilled nursing care.

Physicians

• Kaner Medical Group (0.3 miles)
• Texas Eye and Laser Center (1.6 miles)
• Texas Orthopedic Specialists (1.8 miles)
• Cook Children's Pediatrics (2.9 miles)
• Max Health Family Medicine (3.7 miles)
• Fem Centre (4 miles)
• Lighthouse Family Medicine (4.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)

Parks

• Bedford Bark Park (1.1 miles)
• Capp Smith Park (6.6 miles)

Restaurants

• Sonic Drive-In (1.1 miles)
• Turning Point Beer (1.2 miles)
• In-N-Out Burger (2.4 miles)
• Rosa's Cafe (2.7 miles)
• NAPA Thai Asian Cuisine (2.9 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)
• Sushi Axiom (3.6 miles)

Hospitals

• Texas Health Harris Methodist Hurst-Euless-Bedford (1.2 miles)
• SwiftCare (3.5 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7 miles)

Cafes

• Roots Coffeehouse (2.9 miles)
• Starbucks (5 miles)
• Starbucks (6.7 miles)
• The Tipsy Oak (7.5 miles)

Places of Worship

• New Life Family Church (4 miles)
• Gateway Church (4.7 miles)
• Wellspring Church (4.8 miles)
• St Elizabeth Ann Seton Catholic Church (7.3 miles)
• Gateway Church (7.5 miles)

Transportation

• Avis Rent A Car (6.3 miles)
• Rental Car Center (6.3 miles)
• National Car Rental (6.3 miles)
• Hertz Rent A Car (6.3 miles)
• Terminal D (6.8 miles)
• American Airlines Flagship Lounge (6.8 miles)
• The Centurion Lounge by American Express (6.9 miles)