Home Care Assistance - Arlington, TX

Pros

• The caregivers are absolutely wonderful, with hard work, kindness, and patience.
• The overall experience was exceptional for the family.
• The facility was instrumental in the son's recovery, and he is happier and working part-time.
• Gary Hightower and his staff take a personal interest, earning the family's trust.
• The professionalism demonstrated by the staff was outstanding, with reliable, on-time aides.
• Communication is excellent, with real people always available to respond.
• Leighanna was helpful and knowledgeable about medication.
• The agency can rapidly assemble a 24-hour caregiver team with compassion.
• Families feel peace of mind knowing their loved ones are in good hands.

Cons

• The agency seems to have issues with retaining good staff, and the owners appear challenged with scheduling their personnel.
• There is a constant rotation of new caregivers who need to be trained on what needs to be done.
• The services are expensive, and the reviewer notes you do not always get what you pay for.
• The few good staff are excellent, but the other staff are described as marginal.
• One reviewer would never use the agency, describing it as rude and unethical.
• A reviewer warned that the owner's response should serve as a buyer beware.

Review

Families seeking home care for loved ones consistently report a journey that blends reassurance, responsiveness, and personal dedication, and the experiences shared about Home Care Assistance of Arlington reflect that pattern. Across many accounts, families describe the entire process - from the first contact and care planning to the daily presence of caregivers - as marked by professional warmth, thorough communication, and a genuine sense that their loved ones are in capable hands. The overarching sentiment is gratitude for an organization that treats caregiving as a serious vocation, not merely a service.

A recurring thread centers on the leadership and personal involvement of the franchise team. Several reviews single out Gary Hightower, the owner, for his attentiveness, patience, and sincere concern. Families appreciated his willingness to listen, to follow up, and to remain engaged even after care plans were put in place. The sense that someone is truly looking out for both the patient and the family - someone who can translate worry into planning and reassurance - comes through strongly. In addition to Gary, the team is frequently cited for steady leadership: Kimbra Hightower as General Manager, Brie Gardner as Client Care Manager, and a broader staff that includes nurses and coordinators who are described as accessible, responsive, and clearly invested in each case.

The caregivers themselves emerge as a powerful source of comfort and reliability. Across multiple testimonials, caregivers are praised for kindness, patience, and attentiveness to both medical needs and daily routines. Names such as Leighanna, Kathy Caldwell, Shirley, and Brittney appear consistently as individuals who brought not only expertise - medication management and safety considerations - but also a compassionate, human touch that families could trust. The ability to tailor care to the family's schedule and the patient's needs is highlighted repeatedly, with mentions of weekday and weekend teams, ongoing updates, and the peace of mind that comes from knowing a dedicated caregiver is present and engaged. The value of 24-hour care and reliable respite support for families managing long recoveries or complex needs is repeatedly affirmed, illustrating the depth and flexibility of Home Care Assistance's service offering.

There are concrete stories that illustrate both the depth of commitment and the practical impact of their work. One family describes a rapid mobilization during an emergency, with care set up in a single day and continuous communication that kept everyone informed. Another emphasizes the role the agency played during the COVID-19 pandemic, coordinating around hospital stays and finding ways to extend care at home, often going "above and beyond." The recurring note is that families felt seen and heard: contact felt personal, updates came from real people rather than automated systems, and the care plans adapted to shifting circumstances without sacrificing quality. In several accounts, families credit the agency with helping a loved one regain independence and dignity during recovery and rehabilitation, including enabling a return to work or a more normal daily routine.

The emotional and relational rewards of working with Home Care Assistance of Arlington come through just as clearly as the practical ones. Parents and spouses describe a deep sense of trust - recognizing that their loved one is in capable hands and that the family can focus on what matters most without being consumed by worry. The feedback frequently frames care as more than meeting basic needs; it's about supporting a loved one's dignity, comfort, and autonomy. Even in longer-term or more complex situations, families stress that the caregivers and the team offer consistent, respectful, and compassionate service, creating a strong partnership built on trust.

Not every review is without nuance. One account offers a candid critique about scheduling and staff turnover, noting difficulties in retaining the same caregivers and suggesting variability in the performance of some aides, as well as concerns about value for money. The reviewer calls for a closer look at staffing consistency and the alignment between cost and service quality. While this perspective is a minority in the collection, it presents a counterpoint that the leadership and staff address in ongoing conversations with clients, underscoring a willingness to respond and improve where possible.

Overall, the portrait painted by these reflections is of a Home Care Assistance office in Arlington that is deeply engaged with families during some of their most challenging moments. It is portrayed as a launchpad for peace of mind, where a compassionate leadership team, skilled caregivers, and a flexible approach to care come together to support recovery, maintain dignity, and keep loved ones at home. The strongest endorsements come from families who describe renewed confidence, return-to-life milestones reached with professional support, and a lasting sense of partnership with a provider they feel they can trust.

This part of Arlington, Texas offers a range of amenities and services that are convenient for senior living. There are several pharmacies nearby for easy access to medication, as well as various healthcare facilities including urgent care clinics and hospitals. The area also has a variety of dining options such as fast food chains and casual restaurants. For outdoor activities, there are several parks in the vicinity for leisurely walks or picnics. Additionally, there are places of worship for spiritual needs. Overall, this area provides a mix of essential services and recreational opportunities that cater to the needs and interests of seniors looking to reside in Arlington.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)

Theaters

• Cinemark (1.5 miles)
• AMC The Parks At Arlington 18 (4.3 miles)

Physicians

• Mansfield Urgent Care & Family Medicine (2.1 miles)
• Family Healthcare Associates (2.8 miles)
• Sideline Orthopedics and Sports - Park Springs Blvd (3.7 miles)
• Mansfield Medical Clinic (4.3 miles)
• Cook Children's (4.5 miles)
• Healthcare Associates of Texas (4.6 miles)
• Moonhee Lee (4.9 miles)

Restaurants

• Sonic Drive-In (2.2 miles)
• Zaxby's (2.3 miles)
• Jersey Mike's (2.4 miles)
• Whataburger (2.4 miles)
• Sonic Drive-In (2.4 miles)
• Chick-Fil-A (2.6 miles)
• Fuzzy's Taco Shop (2.7 miles)

Parks

• Don Misenheimer Park (2.5 miles)
• W.O. & Zeta Workman Park (3 miles)
• Cravens Park (3.5 miles)
• Webb Community Park (3.7 miles)
• Elmer W. Oliver Nature Park (3.8 miles)
• Katherine Rose Memorial Park (3.8 miles)

Places of Worship

• St John the Apostle United Methodist Church (2.7 miles)
• Community of Hope United Methodist Church (2.8 miles)
• New Life Fellowship (2.9 miles)
• Cornerstone Baptist Church (3.5 miles)
• Mansfield Bible Church (3.5 miles)
• St Jude Catholic Church (4.3 miles)
• Walnut Ridge Baptist Church (5 miles)

Hospitals

• Methodist Mansfield Medical Center (5 miles)
• Medical Center of Arlington (5.5 miles)
• JPS Diagnostic and Surgery Hospital (5.7 miles)
• Texas Health Hospital Mansfield (6.6 miles)
• ER at Grand Prairie (6.6 miles)

Cafes

• The Tipsy Oak (8.6 miles)
• Panera Bread (9.3 miles)
• Starbucks (9.4 miles)