Vista Ridge at Turtle Creek

Pros

• The maintenance team is friendly and gets things done fast and right.
• The property is clean, neighbors are great, and the office staff are nice and accommodating.
• Kelsee is highly regarded by residents.
• Pointe at Vista Ridge is a beautiful community with great amenities and a welcoming atmosphere.
• Since day one, the manager, the office staff, and the maintenance team have been helpful and kind.
• The maintenance team, especially Reyes and Eli, is outstanding and handles fixes professionally.
• On-site staff are kind, considerate, and responsive even with a heavy workload.
• The resident app is simple to use and makes submitting concerns easy.
• Amenities include secure digital entry and efforts to keep the community smoke-free.
• Mar?a provides outstanding service with kindness, ethics, and professionalism.
• The staff are friendly and provide excellent service; new residents are guided with kindness.

Cons

• The front office lacks a lot of basic customer service skills.
• The apartments do not all come with a balcony.
• Their apartment.com ad is deceitful, and their bot will lie and say they do all have balconies.
• After being here 9 months, they decided to make the whole campus smoke free.
• Management is only in it for the money.
• The office can't address issues because they don't have any way to enforce the pool.
• Noise from flooring renovations is still noticeable.
• The pool is supposed to close at 10, but there are regularly people there until the wee hours of the morning being loud and not caring about people who work needing sleep.

Review

The Pointe at Vista Ridge comes across in these reviews as a dynamic, amenity-rich community with a welcoming vibe that many residents want to share with others. Several people kick things off with a strong endorsement, saying a move to this neighborhood is worth considering "1000%," and they emphasize friendly maintenance, a clean property, and neighbors who are easy to get along with. The sentiment is that the staff - especially the office team - are consistently kind and accommodating, with particular names appearing repeatedly: Kelsee, Maria, and the team as a whole are highlighted as reliable and helpful. Across many notes, you can sense a belief that you can't go wrong by choosing The Pointe at Vista Ridge.

Maintenance stands out as a defining strength in these testimonials. Review after review lauds the maintenance crew for their speed, professionalism, and problem-solving skills. Reyes and Eli are singled out for special recognition, with stories that range from routine appliance fixes to major projects like replacing an entire air conditioning system. Even when parts are back-ordered, residents praise clear communication and easy access to updates. There are also reminders of timely responses during emergencies, when staff arrived promptly and handled situations with courtesy and competence. The maintenance experience feels practical, dependable, and directly tied to a smoother day-to-day living.

The on-site staff and management receive a mix of praise and constructive feedback, but the overall tone remains positive about the leadership and daily operations. Maria is repeatedly celebrated for outstanding service during lease renewals, described as kind, ethical, and professional with clear guidance throughout the process. Michael Horton, noted as manager in one review, is associated with a consistently helpful office presence. Residents also commend the easy-to-use resident app, the responsive emails, and the general sense that the office staff are friendly and ready to assist. Yet there are caveats: a few reviews mention difficulty reaching the front office, a sense that some messages go unanswered or are not acted on promptly, and concerns that the office's customer service could be more responsive in certain situations.

Amenities and daily living support further color the community's appeal. The Pointe at Vista Ridge is described as having a welcoming atmosphere, a strong sense of community, and a clean, well-kept environment. Features like secure digital entry for the gym and office space, a modern package area with multiple boxes, and the broader set of luxury amenities contribute to a perception of high quality living. Residents also point to thoughtful updates - such as improved parking facilities, repaired mailboxes, and a more secure feel overall - and the resident app is praised for helping residents submit concerns and stay informed. There's a sense that the property is continually improving, with some noting that the community is moving away from earlier issues toward a more polished and polished experience.

Of course, not all experiences are perfect, and several reviews share important cautions. Some newcomers describe a rough start: during the first week of occupancy, one resident faced a broken washer, no hot water, and no air conditioning in the Texas heat - an initial experience that took longer than expected to resolve. Others recount ongoing front-office communication challenges, including difficulties getting in touch with someone who could address issues and occasional promises to "handle it later" that never materialized. Another critical point is the perception that some aspects of the listing don't always match reality, such as claims about balconies that aren't universal to every unit. A few residents also report ongoing tensions around parking, neighborhood noise, and the impact of renovations on sound levels. These voices serve as reminders to prospective renters to verify details and to communicate clearly with management about expectations.

There's also a candid note about policy changes and enforcement. Several reviews mention the shift to a smoke-free campus and the challenges that accompanied that transition, including complaints about pool-hours enforcement and the perception that staff would rather escalate to police rather than resolve noise or behavior through more routine measures. The pool's closure timing - supposed to be enforced by policy but still a source of late-night activity for some - sparks conversations about how rules are applied and who is responsible for resolving ongoing disturbances. In one more pointed update, a reviewer explains that the office isn't equipped to enforce certain pool rules, implying a reliance on external authorities in some scenarios. Taken together, these notes suggest that while policy updates are in place, their practical enforcement can be uneven and require ongoing attention from both residents and staff.

Despite these noted concerns, the recurring thread across many reviews is a strong sense of value: a clean, well-maintained property with a responsive, friendly staff that cares about residents' experiences. Several residents express that the community is worth considering for those who prioritize reliable maintenance, easy access to amenities, and a generally positive living environment. Some testify to improvements over time - from a "work in progress" phase to a more stable, well-kept setting with fewer recurring problems - while others caution that it's wise to carefully review lease terms, fees, and specific unit features before committing. The common conclusion is that The Pointe at Vista Ridge remains a solid choice for families or individuals who want a lively, amenity-rich place to call home, provided they enter with clear expectations and proactive communication with the management team.

In the end, the community leaves a strong impression: a place with a perk-filled environment, a staff that's often described as friendly and attentive, and maintenance that residents can rely on when things go wrong. Maria and Kelsee emerge as particularly trusted faces for many, embodying the dependable service that keeps residents recommending the property - sometimes with caveats, sometimes with near-unanimous praise. If you're weighing this option, you'll likely be drawn to the sense of community, the quality of renovations and updates, and the straightforward access to thoughtful staff who genuinely seem to care about making living here a positive experience. Just be sure to verify your unit's balcony, understand the current pool and parking policies, and set realistic expectations about front-office response times to ensure your experience aligns with the best of what the reviews describe.

This part of Dallas, Texas offers a convenient and diverse range of amenities for senior living. With a variety of restaurants, including Italian, Tex-Mex, and fast food options, there are plenty of dining choices to suit different preferences. Nearby places of worship cater to various religious affiliations and provide opportunities for spiritual fulfillment. Access to reputable hospitals and pharmacies ensures easy access to healthcare services and medications. For leisure activities, there are parks for outdoor relaxation and theaters for entertainment. Additionally, reliable public transportation options like the Park Lane Station offer convenient travel within the area. Overall, this part of Dallas provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.

Restaurants

• Alfonso's Italian Restaurant (0.1 miles)
• Chick-Fil-A (1.1 miles)
• Taco Joint (2.2 miles)
• White Rock Alehouse An (2.5 miles)
• Manny's Uptown Tex-Mex (2.5 miles)
• Taco Diner (2.5 miles)
• Whataburger (2.6 miles)

Places of Worship

• Redeemer Bible Church (0.8 miles)
• Ridge Pointe Fellowship (3.4 miles)
• Northway Christian Church (4.3 miles)
• Temple Emanu-El (4.6 miles)
• Preston Hollow Presbyterian Church (5.9 miles)

Hospitals

• Baylor Scott & White Medical Center (0.8 miles)
• Texas Health Presbyterian Hospital Dallas (3.8 miles)
• Jonsson Hospital (5.5 miles)
• Emergency Department (5.6 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (5.7 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Urban Vines Wine Bistro (1 miles)
• Starbucks (2.6 miles)
• Starbucks (3.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)

Physicians

• Eye 2 Eye Vision (1.3 miles)
• John West Low Cost Immunization Clinic (3.2 miles)
• Pediatric Associates of Dallas (4.3 miles)
• Drs. Gunby, Payne, And Littrell (5.1 miles)
• Women's Health Alliance (5.2 miles)

Parks

• Lochwood Park (1.4 miles)
• R.P Brooks Park (2.5 miles)
• Tenison Park (2.9 miles)
• Tietze Park (3.3 miles)
• Fair Park (5.4 miles)
• Exall Park (5.5 miles)
• Germany Park (5.9 miles)

Theaters

• Alamo Drafthouse Lake Highlands (2.3 miles)
• AMC Theater Northpark (4 miles)

Transportation

• Park Lane Station (3.6 miles)