Outreach Health Svc

Pros

• Dr. Clevis Parker has been wonderful for both of them, and his staff is very nice.
• He works with patients to address the root causes of health issues rather than just prescribing medications to mask symptoms.
• They would highly recommend him.
• Imaging services at this facility are recommended as well.
• Most of the lab staff are great.
• The clinic has many doctors, and all have been very kind and helpful.

Cons

• Dr. Regan Polone is described as the absolute worst doctor, with a clear warning to avoid the practice.
• The clinic reportedly hung up on a caller asking about TriCare, described as rude and unprofessional.
• The walk-in clinic is criticized for claiming to close at 4:30 pm while doors are often locked before closing time.
• The office is characterized as highly unprofessional: phones are not answered, staff are rude to visitors, and appointments are frequently rescheduled.
• The providers are said to be not knowledgeable, and the reviewer states they do not recommend the clinic.

Review

There are clear threads of warmth and appreciation woven through the experiences with Dr. Clevis Parker. Many patients describe him as wonderful for both partners, noting that he takes a thoughtful, problem-solving approach rather than simply prescribing medications to mask symptoms. The impression is that his care centers on addressing root causes, which leads to a strong sense of trust and willingness to recommend him. The staff around him is also described as very nice, contributing to an overall positive impression of the practice. In addition to the care they receive from Dr. Parker, some patients have used the imaging facility and lab services and have mostly positive things to say about the personnel there. The lab staff are highlighted as generally great, and the overall experience, including imaging, tends to support a favorable view of the facility. There is a caveat about the front desk, with one person noted as not being as pleasant as others, but this single experience is not enough to derail the overall positive sentiment and a high rating for the practice.

In stark contrast, another voice within the same system sounds a loud note of warning about Dr. Regan Polone. This reviewer labels Dr. Polone as the absolute worst doctor you could encounter and urges others to avoid the place entirely. The sharp dichotomy between these assessments underscores the variability in experiences from one provider to another within the same network, and it highlights how individual interactions and expectations can dramatically shape overall impressions of a clinic or practice.

There are also concrete examples of frustrating administrative interactions. One reviewer recounted calling to inquire about TriCare acceptance and felt hung up on rather than simply receiving a straightforward answer, describing the exchange as rude and unprofessional. This kind of experience colors the perception of the facility's customer service and can leave potential patients uncertain about how their insurance questions will be handled, even if clinical care is strong elsewhere in the system.

Another recurring concern centers on the walk-in clinic's operating hours and gatekeeping of access. The reviewer states that the clinic says they close at 4:30 pm, yet doors are consistently locked before that time, creating confusion and a sense of unreliable scheduling that undermines trust in the front-end operations. This issue with consistency between stated hours and actual accessibility appears to be a source of ongoing frustration for patients who rely on timely access to care.

More broadly, a separate, strongly negative account describes the office as among the most unprofessional they've encountered. Specific grievances include unanswered phone calls, rude behavior upon arrival, and a sense that the providers lack knowledge. The reviewer notes feeling compelled to use the clinic because it is one of only two that handle workers' compensation in Abilene, but the repeated rescheduling of appointments - often two to three times before an actual visit - along with perceived gaps in clinical expertise, leads them to not recommend the practice and to look forward to leaving as soon as possible. This perspective emphasizes how operational and knowledge gaps can significantly distort patient experience, even when some clinicians are competent.

Against these more critical experiences, there is also a positive takeaway that acknowledges the variety of providers within the network. Several reviewers point out that you can see many different doctors there, and that so far, all of them have been very kind and helpful. This aspect - consistency in courtesy and approach among multiple clinicians - offers a counterbalance to the negative anecdotes and suggests that the patient experience may depend heavily on which provider is seen and how administrative processes are managed.

Taken together, the collection of reviews paints a nuanced picture. On one hand, there are clear commendations for Dr. Parker and for the imaging and lab services, with patients feeling cared for and heard, especially when the focus is on root-cause solutions and supportive staff. On the other hand, there are multiple, serious complaints about a different provider, insurance-related communication, walk-in access reliability, and administrative responsiveness. The common thread across the more negative accounts is a sense of unprofessionalism and inefficiency in phone and front-desk operations, inconsistent appointment scheduling, and perceived gaps in clinical knowledge. The overall impression is that patient experience varies widely depending on the provider and the specific interaction, with some clinicians delivering excellent care and others leaving patients discouraged by the administrative environment.

Physicians

• Sharisse Stephenson MD (0 miles)
• Integrated Pain Associated (0.1 miles)
• Edward John Brandecker (0.1 miles)
• McDonough Paul W MD (0.1 miles)
• Cardiology Clinic of Abilene (0.2 miles)
• Abilene Family Medical Associates (0.2 miles)
• Abilene Primary Care (0.2 miles)

Restaurants

• Burger King (0.1 miles)
• Golden Chick (1.6 miles)
• Mulligans (1.6 miles)
• Mr Burger (1.8 miles)
• Popeyes Louisiana Kitchen (2.1 miles)
• McDonald's (2.1 miles)
• Chili's Grill & Bar (2.2 miles)

Hospitals

• Reliant Rehabilitation Hospital (0.1 miles)
• Reliant Healthcare (0.1 miles)
• Hendrick Medical Center (3.4 miles)
• Hendrick Health System (3.4 miles)

Pharmacies

• claRx Big Country Dermatology Pharmacy (0.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Drug Emporium (3.4 miles)
• Walmart Pharmacy (3.5 miles)
• Owen Pharmacy (3.6 miles)
• Walgreens (4.2 miles)

Places of Worship

• Wylie United Methodist Church (1.3 miles)
• Beltway Park Baptist Church (2.4 miles)

Cafes

• Big Country Coffee Co. (1.6 miles)
• Starbucks (2.3 miles)

Theaters

• Abilene PREMIERE LUX Cine 10 Abilene Mall (2.3 miles)
• Century Theaters (2.8 miles)

Transportation

• U-Haul Neighborhood Dealer (4.3 miles)
• Abilene Aero (4.6 miles)