Hickory Hollow Towers in Antioch, TN

Pros

• Steve the maintenance supervisor is praised for responding quickly and taking care of issues.
• The maintenance team is noted for going above and beyond to keep tenants cared for.
• Stevie is recognized for fixing problems and turning the building around, keeping everything running smoothly.
• Marque is described as amazing, with excellent customer service, professionalism, and helpfulness.
• Kita is highlighted as a welcoming property manager who leaves a positive impression on prospective residents.
• Hickory Hollow Towers is portrayed as an amazing place to live with friendly staff and improving conditions.

Cons

• The place is described as HORRIBLE, with Evergreen dragging the property to the ground and constant management turnover.
• The building is old, smells, and deteriorates rapidly, with broken doors and no real security.
• The property is infested with roaches and rats, and plumbing leaks sewage into bathtubs and sinks.
• The office staff changes frequently (including a high schooler) who rarely answers phones and misplaces paperwork.
• The maintenance team is sketchy and appears to be on drugs because they are temporary workers.
• Elevators and air conditioning are unreliable, making the living conditions uncomfortable and unsafe.
• Management is unresponsive, disrespectful, and fails to address tenant problems or protect resident privacy.
• Allegations of embezzlement by a manager (Heather) are associated with the property.
• Information about the property online or by phone is outdated or disconnected, making it hard to get accurate details.

Review

This community is best suited for cost-conscious seniors who want an affordable, apartment-style option with practical amenities and a visibly responsive maintenance team. The strongest draw is a track record of hands-on upkeep and a maintenance culture that has shown real improvement under new leadership. Residents and family members repeatedly note quick responses to issues, a maintenance supervisor who "goes above and beyond," and a property team that has introduced remodeling and fresh office support. For households prioritizing steady access to basic services, elevator access, in-building laundry, a trash chute on each floor, and proximity to shopping and dining, Hickory Hollow Towers can deliver a livable baseline that remains financially attractive for low-to-moderate income seniors.

That said, clear caveats demand attention. Alternatives should be considered for families whose non-negotiables include rock-solid security, pest-free living, reliable climate control, and a consistently stable management group. The strongest warnings in the feedback revolve around management turnover, inconsistent staffing, and reports of broken or unsafe building conditions. Serious concerns about pest infestations, odors, sewage leaks, and doors that do not secure entry show up in some reviews. With such a wide spread of experiences, the safest conclusion is to view this community as a value-focused option with built-in risk, rather than a proven, long-term certainty.

The upside - rapid maintenance responsiveness, renewed emphasis on a presentable lobby and bathrooms, and a friendly, helpful office presence - often offsets several of the most tangible drawbacks. Steve the maintenance supervisor is repeatedly singled out for reliability and competency, and Marque and other office staff are praised for professionalism, accessibility, and customer-service orientation. These positives translate into fewer headaches for families during move-in and ongoing resident support. When maintenance and front-desk communication are consistently strong, it becomes easier to tolerate some equipment quirks or intermittent service gaps, because the core experience feels managed and responsive.

However, the cons still loom in several critical areas. Elevators, air conditioning, and general infrastructure reliability appear uneven, and one cannot overlook the frequency of complaints about odors, pests, and clogged or failing systems. The most sobering notes come from reviews describing significant management instability, with multiple managers in short succession and concerns about office access and accountability. Security and privacy appear compromised in some accounts, and the presence of homeless activity or unauthorized access rumors underscores a need for strict oversight. Families should weigh whether these operational risks fit their tolerance threshold and their loved one's health and independence needs.

From a decision-making perspective, Hickory Hollow Towers makes sense for families who want affordability paired with visible investment in building improvements and a personable staff team. The key test is current performance: confirm that the elevator fleet is reliable, HVAC is functioning, pest control is active, and the new-office leadership is stable and accessible. Prospective residents should request a live, current tour during different hours, speak with several residents about their day-to-day experience, and ask for recent maintenance log entries to gauge consistency. Given the cost advantages and the recent momentum on remodeling, there is real value here - so long as expectations are aligned with the possibility of ongoing management transitions and the need for proactive, ongoing advocacy from family members.

The bottom line: Hickory Hollow Towers can be a strong fit for seniors who value affordability, practical amenities, and a maintenance team that has demonstrated real improvement and reliability. It is less suitable for those who require ironclad security, pest-free assurance, and a uniformly stable management presence. Families prepared to engage actively - monitor maintenance requests, verify current staff continuity, and push for timely fixes - will likely find a workable home here. For others, exploring alternative communities with a longer track record of consistent operations and fewer reports of infrastructure and safety concerns may provide greater peace of mind and fewer daily compromises.

This part of Antioch, Tennessee offers a convenient location with a variety of amenities. There are several restaurants nearby, including familiar chains like McDonald's and Olive Garden, as well as local favorites like Casa Fiesta Mexican Restaurant. Medical care is easily accessible with TriStar Family Practice and Neurology Specialists of Middle Tennessee in close proximity. Multiple pharmacies, such as Walgreens and CVS, are also within a short distance for medication needs. For leisure, there are parks like Cane Ridge Park and amenities like the Nashville International Airport for travel convenience. Overall, this area provides a mix of dining options, healthcare services, recreational spaces, and transportation access for residents looking for a comfortable and convenient living environment.

Restaurants

• McDonald's (0.3 miles)
• Casa Fiesta Mexican Restaurant (0.9 miles)
• Olive Garden (0.9 miles)
• McDonald's (3.5 miles)
• Chick-Fil-A (3.6 miles)
• Tito's Mexican Restaurant (4.6 miles)
• Party Fowl (5.6 miles)

Physicians

• TriStar Family Practice at the Crossings (0.5 miles)
• Tri Star Medical Group (2 miles)
• Neurology Specialists of Middle Tennessee (4.3 miles)
• Tennessee Pediatrics (5.3 miles)
• Nurture Pediatrics (5.7 miles)
• The LASIK Vision Institute (6.6 miles)
• Donelson Eye Care (6.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (3.6 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)

Cafes

• Starbucks (4.4 miles)
• Crieve Hall Bagel Co. (6.3 miles)
• Starbucks (7.2 miles)
• Starbucks (8 miles)
• Phat Bites (8.1 miles)
• Starbucks (8.5 miles)

Parks

• Cane Ridge Park (4.8 miles)
• Whitney Park Playground (5.1 miles)
• Owl Creek Park (5.6 miles)
• Whitsett Park (6.4 miles)
• Dog Park At The Fairgrounds (8.2 miles)
• Crocket Park (8.5 miles)
• Sevier Park (9 miles)

Transportation

• Concourse C (5.5 miles)
• Nashville International Airport (BNA) (5.6 miles)
• National Car Rental (5.6 miles)
• Delta Sky Club (5.7 miles)
• Concourse B (5.7 miles)
• Concourse A (5.8 miles)
• Cell Phone Waiting Area (6 miles)

Theaters

• Regal Hollywood ScreenX & RPX - Nashville (7.3 miles)

Places of Worship

• Brentwood United Methodist Church (8.2 miles)
• Central Pike Church of Christ (9.2 miles)

Hospitals

• 8th Floor CDU — Summit M.C. (8.9 miles)
• Allergy & Ent Associates Of Middle Tennessee Pc (8.9 miles)