FirstLight Home Care of Myrtle Beach, SC in Murrells Inlet, SC

Pros

• Taylor Privette is exceptionally helpful, patient, and warm, making care coordination smooth.
• The FirstLight Care Team delivers flawless, compassionate in-home care for loved ones.
• Taylor is highly responsive, organized, and professional, ensuring every need is met.
• FirstLight Home Care is a five-star company known for outstanding professionalism and genuine compassion.
• The team consistently goes above and beyond to keep clients comfortable and well taken care of.
• Frankie is a dedicated liaison who clearly explains what to expect and supports families.
• The caregivers are skilled, reliable, and treat clients as if they were family.
• Communication from FirstLight is outstanding, with easy scheduling and timely updates.
• FirstLight has a strong, positive presence in the community and earns high trust from families.
• Families express deep gratitude for FirstLight's dependable, compassionate service.

Cons

• One reviewer warned others not to use FirstLight Home Care, saying their grandfather was not properly cared for and caregivers were on their phones instead of working.
• They marked items as completed on the care log that were not done, and meals or bed linens were not provided as instructed.
• Onboarding promises were not kept, with caregivers failing to follow through on what Taylor described.
• Office communication was inconsistent, with questions about who was in charge going unanswered and caregiver call-outs not promptly addressed.
• HR responses were slow, taking up to 2.5 business days to respond.
• At least one reviewer stated that the company does not care and suggested hiring a different provider.

Review

This community is best suited for families seeking reliable, hands-on in-home care coordination with strong, compassionate non-medical support delivered in the Murrells Inlet/Grand Strand area. It excels when a family needs a single, trusted liaison to orchestrate care from afar, with smooth scheduling and clear, ongoing communication. The standout is Taylor Privette, whose responsiveness, organization, and genuinely warm approach consistently reduce the friction of arranging care. For families with needs that can scale from a few hours a week to around-the-clock coverage during recovery or discharge, this model provides a practical, cohesive care team that can adapt as conditions change.

Explicitly, those weighing alternatives should consider this agency only if the requirement is ironclad consistency and medical oversight beyond non-medical support. A small but vocal subset of reviews hints at potential gaps: caregivers sometimes appear distracted, and the human-resources response can lag. While these instances are not the prevailing experience, they underscore the importance of seeing a detailed, written care plan, a guaranteed caregiver match when possible, and a well-defined escalation path. Families with an expectation of perfect, unvarying adherence to every instruction should compare with other providers who offer stricter guarantees or different staffing models.

The core positives here offset many of the risks. Scheduling is consistently described as flexible and responsive, with families able to adjust care as needs evolve and billing accessible through an online portal. The caregivers are acclaimed for professionalism, kindness, and genuine care, often becoming like family to the clients they serve. The ability to maintain continuity by placing the same caregiver with a client when feasible provides a meaningful stability, particularly for seniors dealing with conditions such as Parkinson's or post-rehab needs. This combination of dependable coordination and heartfelt caregiving creates a strong foundation for safe, at-home living.

Beyond individual care, the agency's team depth and community presence stand out. Multiple families report long-standing relationships with aides who show up on time, stay engaged, and contribute to a supportive daily routine. The office staff, including the liaison, is repeatedly praised for staying connected with families and care communities, which translates into smoother transitions when a loved one moves through rehab, discharge, or a change in care level. The organization's ties to veterans' groups and local senior living communities further enhance its ability to tailor non-medical support and help families navigate benefits and resources.

Still, the cautionary notes deserve attention. In rare cases, the complaint about care plan execution and caregiver engagement underscores the risk that misalignment in staffing or supervision can disrupt a loved one's routine. Prospective clients should press for a formal care plan, confirm back-up caregiver coverage for planned or unplanned gaps, and request a clear escalation protocol if a caregiver is unavailable or if a task is missed. Verifying references from both families and partner communities, and inspecting how the agency handles caregiver substitutions, will illuminate how the operation performs under pressure.

Overall, this FirstLight Home Care location offers a practical, capable option for families seeking flexible, compassionate in-home support with strong administrative backbone. The real differentiator is the Taylor-led coordination - professional, responsive, and genuinely invested in the client's well-being - paired with caregivers who deliver respectful, patient-centered care. For seniors who want to maintain independence at home and enjoy dependable help with day-to-day activities, this provider is a solid fit. For families needing uncompromising consistency or medical supervision, approach with a precise checklist and written guarantees, but for most households seeking dependable relief and a compassionate team, FirstLight warrants serious consideration.

Pharmacies

• Walgreens (0.2 miles)
• Kroger Pharmacy (0.3 miles)
• Walmart Pharmacy (1.1 miles)
• Good Neighbor Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Your CBD Store - Murrells Inlet (2.6 miles)

Physicians

• Tranquility Counseling (0.2 miles)
• Inlet Medical Associates (0.9 miles)
• Southeast Medical Associates (1.3 miles)
• Grand Strand Pediatrics (2.4 miles)
• Coastal Carolina Otolaryngology Associates PA (2.4 miles)
• Palmetto Internal Medicine (2.5 miles)
• Carolina OB/GYN (2.5 miles)

Places of Worship

• St Michael's Catholic Church (0.3 miles)

Restaurants

• Eggs Up Grill (0.5 miles)
• Painters Homemade Ice Cream (0.8 miles)
• Wendy's (1.3 miles)
• Cracker Barrel (1.3 miles)
• Carrabba's Italian Grill (2.2 miles)
• Twisters Soft (2.3 miles)
• Wahoo's (2.3 miles)

Parks

• Huntington Beach State Park (1.2 miles)
• Myrtle Beach State Park (6.6 miles)
• Grand Park (6.8 miles)

Cafes

• Starbucks (1.3 miles)
• Conch Cafe (1.4 miles)
• River City Cafe (2.5 miles)
• Tidal Creek Brewhouse (7 miles)

Hospitals

• Tidelands Waccamaw Community Hospital (2.6 miles)
• St Francis Roper Physicians Partners 4630 Hwy 17 (3.4 miles)

Transportation

• Creekside Cab (4.6 miles)
• TSA Security (8.2 miles)